Bring Your Own Device Terms and Conditions | Digicel Barbados

Please select your language

Prepaid Quick Pick Bundle Plans FAQs

Frequently Asked Questions

 

1. What are the Prepaid Quick Pick Bundle plans all about?

Digicel is giving its customers greater value with the revised suite of Prepaid mixed service Plans! These plans are inclusive of voice, sms, data and d’Music access aimed at providing both new and existing customers the best value for the services they use the most!

 

2. What are the existing Quick Pick bundles?

 

 

1 HOUR Pick Talk &Data (Quickie)

1 Day Pick Talk & Data

7  Day Pick Talk & Data

7 Day Pick Talk & Data

30 Day Pick Talk & Data

30 Day Pick Talk & Data

Validity

1 HOUR

1 Day

7 Days

7 Days

30 Days

30 Days

Price

$1

$6

$15

$25

$45

$75

Data

0

300MB

1GB

1.2GB

2GB

5GB

Local On Net

Unlimited

 Unlimited

100

 Unlimited

70

Unlimited

Local Off Net

0

0

0

Included in Anywhere Minutes

0

Included in Anywhere Minutes

Anywhere Minutes

0

10

0

70

0

300

ILD

0

0

0

Included in Anywhere Minutes

0

Included in Anywhere Minutes

Roaming

0

0

0

0

0

0

D'Music

0

 

Top Chart

Top Chart

Premium

Premium

Rollover

No

Yes

Yes

Yes

Yes

Yes

 

3. What has changed?

Changes in duration, price and minutes of the two higher teir Quick Pick Bundle plans.

 

1 HOUR Pick Talk &Data (Quickie)

1 Day Pick Talk & Data

1 Day Pick Talk & Data

7  Day Pick Talk & Data

7 Day Pick Talk & Data

14 Day Pick Talk & Data

30 Day Pick Talk & Data

Validity

1 HOUR

1 Day 

1 Day

7 Days

7 Days

14 Days

30 Days

Price

$1

$4

$6

$15

$25

$40

$85

Data

0

100MB

300MB

1GB

1GB

2GB

5GB

Local On Net

Unlimited

10

 Unlimited

100

 Unlimited

Unlimited

Unlimited

Local Off Net

0

0

0

0

Included in Anywhere Minutes

Included in Anywhere Minutes

Included in Anywhere Minutes

Anywhere Minutes

0

0

10

0

70

250

300

ILD

0

0

0

0

Included in Anywhere Minutes

0

Included in Anywhere Minutes

Roaming

0

0

0

0

0

0

0

D'Music

0

 

 

Top Chart

Top Chart

Premium

Premium

Rollover

No

Yes

Yes

Yes

Yes

Yes

Yes

 

4. Where can I access the Prepaid Quick Pick Bundle of Plans?

The Prepaid Quick Pick bundle of plans can be accessed via the MyDigicel App and via the UMM

 

5. Where can I call while using a Pick Data + Talk bundle plan?

  • On-Net Local – Digicel to Digicel
  • All plans that include talk (Pick Data + Talk & Pick Talk bundle of plans) will include UNLIMITED Digi to Digi calling and SMS for the duration of the plan.
  • Unlimited Digi to Digi calls are on the Pick Data + Talk bundle & Pick Talk bundle of plans.
  • Other Local – Digicel to FLOW / Ozone mobiles

Minutes apply to:

  • Local On-Net Minutes (Unlimited) – This applies to Digi to Digi calls while on the Barbados network.  Unlimited means there are no caps/limitations and all calls are completely zero rated.  This should apply to MO & MT calling.
  • Local Off-Net Minutes – This applies to Digicel to FLOW mobile/Fixed, Digicel Play Fixed and should now include the Ozone prefix 695, 696 & 697.
  • ILD = Regional & International – Digi Mobile Regional Applies to Anguilla, Antigua & Barbuda, Aruba, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Montserrat, Puerto Rico, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, T&T, TCI, International - USA, Canada and UK Fixed.
  • Anywhere Minutes – This is a combination of the ILD Regional & Int’l and Off Net Minutes.

 

Customers will be charged at the standard rates for ALL OTHER destinations when utilising their Other Mobile Voice Minutes while on the Pick Data + Talk and Pick Talk bundle plans. Please see chargeable destinations below:

  • Other Caribbean – Suriname, Martinique, French Guiana
  • Rest of World – All other destinations not listed in specific categories.

 

Customers will be charged as per the rates outlined per minute (per second billing applies).

 

Digicel Prepaid Out of Bundle Rates

 

Daytime

Evening

Weekend

 

(6am - 8pm)

(8pm - 6am)

(8pm - 6am)

Calls to Digicel Mobiles

$0.60

$0.60

$0.60

Calls to OMO's

$0.80

$0.80

$0.80

Calls to FLOW Fixed Lines

$0.80

$0.80

$0.80

Incoming Calls Fixed Lines

$0.67

$0.67

$0.67

Incoming Calls from Digicel & OMO's

Free

Free

Free

Caribbean

$0.80

$0.80

$0.80

Other Caribbean

$0.75

$0.75

$0.75

US, UK, Canada

$1.25

$1.25

$1.25

Cuba

$2.41

$2.14

$2.14

Rest of World

$1.85

$1.85

$1.85

 

Digicel SMS Rates

Service 

To Send

To Receive

SMS Local

$0.33

FREE

SMS International

$0.33

FREE

 

6. Are customers able to have multiple plans?

Yes. Customers can have multiple plans active at once! If a customer attempts to activate the same Quick Pick plan multiple times, this will simply extend the plan and any unused bundles from the old plan will be automatically added to the new plan (a 20GB data cap applies).

  • For example, if a customer activates a 30 Day Pick Data + Talk, 30 Day Pick Data or a 30 Day Pick Talk plan and is on the 28th day of that plan and purchases another 30 Day Pick Data + Talk, 30 Day Pick Data or 30 Day Pick Talk plan, they will have one Pick Data + Talk plan, Pick Data or Pick Talk plan with a duration of 30 days and combined quota for voice, sms & data.

Current prepaid plans (soon to be legacy as they will be phased out), will be compatible with these Quick Pick plans. All legacy plans are to be removed at a date determined by Digicel from the system, and prepaid customers will only have Quick Pick Bundle plans available for purchase at that time.

 

7. Will the current legacy plans be compatible with the Prepaid Quick Pick plans?

Yes. A customer with an active legacy data plan can activate a Quick Pick plan. Both plans will work independently and data will be charged from the bundle expiring first.

 

8. Will the Prepaid Quick Pick Bundle Plan quotas roll over?

Multiple Plan Purchase allows for plan quota & duration extension.  If a customer attempts to activate the same Quick Pick plan multiple times, this will simply extend the plan and any unused bundles from the old plan will be automatically added to the new plan (a 20GB data cap applies).

 

9. If my Prepaid Quick Pick Bundle Plan expires, can I renew it and keep my bundle?

Upon expiry of a customer’s last active plan, unused minutes and data bundles will be stored but cannot be accessed by the customer unless they activate a new prepaid bundle within the 24 hour grace period.

Please note: auto-renewal will not occur during the 24 hour grace period, and the customer will have to activate a plan on their own in order to access their unused mins & data bundles. If no plan is activated within the 24-hour grace period all unused minutes and data will be lost.

 

10. Will my Prepaid Quick Pick Bundle Plan Auto-Renew?

Yes. All Prepaid Quick Pick bundle plans will auto-renew (once the customer has sufficient funds). This is also dependent on if the customer changes the auto-renewal setting of the plan.

  • Customers will continue to receive standard auto-renewal notifications advising them of how to change the auto-renewal setting.
  • Customers can have two or more plans active that are set to auto-renew.

 

11. Will my Prepaid Quick Pick Bundle data and talk roll over?

YES. Customer’s unused minutes and data rollover with no limit as long as they remain within their cycle and keep a plan active. Customers will have 48hours to auto renew their plans before their data and talk minutes are removed once their existing plan expires.

 

12. How can I check my Prepaid Quick Pick Bundle Plan balances?

Customers will be able to check their voice, sms or data balances using the UMM, My Digicel App or Web Self-care portal ONLY.

 

13. Can I activate a Prepaid Quick Pick Bundle Plan on my BlackBerry device?

No. The Quick Pick plans are only available at this time on Android and iOS devices.

•             Blackberry devices WILL NOT be compatible for the activation of these plans.

 

14. Can I use my Prepaid Quick Pick Bundle Plan while roaming?

No. Any data quota received in this promotion is for local data use ONLY.

 

15. If I activate a Prepaid Quick Pick Bundle Plan then I decide to switch back to a legacy plan, will I be able to perform this action?

Yes. Once a customer activates a Quick Pick plan they will also be able to activate any of the legacy plans (standard data plans and all other plans).

 

16. Is the d’Music service Free or will this be deducted from my data quota?

Subscribers will not be required to activate a separate plan for access to d'Music, music streaming. However, the d'Music streaming service will be taken directly from the data allotment  on each of the new Pick and Talk bundles.

 

Top Chart access is provided on the 1 day pick talk and data and the 7 day  pick talk and data rated at $15.

Premium access is provided on the 7 day Pick Talk & Data rated at $25 and both 30 day Pick Talk & Data plans.

 

17. How can I access the d’Music service?

It’s simple! Customers can either:

 

  • Download the d’Music app from the Google Play or the Apple store or browse www.digicelmusic.com
  • Once completed, customers can then sign-in using their existing Digicel ID and begin streaming their favourite songs right away! They can download and listen to their favourite music at any time.

 

18. Can I use the d’Music streaming while roaming?

Yes. All Digicel customers will be able to access their d’Music account while abroad, however, the applicable roaming data charges will apply.

 

19. If I forget my Digicel ID password to use the D’Music service, where can I access this?

If a customer forgets their Digicel ID password which gives them access to the d’Music service, they can simply go to the MyDigicel App and select the “forget password” option. They will be sent a verification code via text message which will advise them on how to reset their password. If a customer has forgotten their password and associated email address they can call Customer Care by dialling 100 from their mobile phones and requesting assistance with resetting their assigned email and password.

 

20. Will I have to pay for the Whatsapp Messaging service or is this free within my Prepaid Quick Pick Bundle plan?

All Whatsapp usage, messaging, voice and video calls will be taken from the subscribers allotted data quota; this is outlined based on the plan they have selected. When the allotted data quota has been depleted customers will be charged at the standard per MB rate (61c per MB). On the other hand, the Pick Talk plan does not have a data quota allotment and as such the subscribers Whatsapp usage inclusive of messaging, voice and video will be taken from their available Main Account credit balance and charged at the standard per MB rate of 061c.

 

21. Will I have to pay for the Facebook service or is this free within my Prepaid Quick Pick Bundle plan?

All Facebook usage will be taken from the subscribers allotted data quota; this is outlined based on the plan they have selected. When the allotted data quota has been depleted customers will be charged at the standard per MB rate (61c per MB). On the other hand, the Pick Talk plan does not have a data quota allotment and as such the subscribers Facebook usage inclusive of messaging, voice and video will be taken from their available Main Account credit balance and charged at the standard per MB rate of 61c.

 

 

 

Terms & Conditions

 

The below terms and conditions are applicable to all Digicel products and services:

  • Digicel hereby specifically reserves the right to terminate, cancel, suspend and/or modify the Promotion/Product if any fraud, virus or other technical problem corrupts the administration, security, safety or proper play of the Promotion/Product as determined by Digicel in its sole discretion. In such event, Digicel hereby specifically reserves the right (but not the obligation) to award some other prize hereunder as determined by Digicel in its sole discretion.
  • Digicel reserves the right to at any time vary the terms of the Promotion/Product, to amend its Terms and Conditions, or to withdraw the Promotion/Product. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
  • This product is ONLY applicable to Prepaid subscribers at this time.

 

  • Credit Advance credit will not be applicable to purchase any of the Prepaid Quick Pick bundle plans.
  • This service is only applicable for use in Barbados. While roaming, the customer will be charged at the prevailing roaming rates for Voice, SMS and Data usage.

 

NB: Due to system limitations, this cannot be displayed in seconds although the customers balance includes the seconds.

  • Customers will be able to transit upwards and downwards to any of the available plans based on the plan that is currently activated.
  • Digicel hereby specifically reserves the right to terminate, cancel, suspend and/or modify the Promotion/Product if any fraud, virus or other technical problem corrupts the administration, security, safety or proper play of the Promotion/Product as determined by Digicel in its sole discretion. In such event, Digicel hereby specifically reserves the right (but not the obligation) to award some other prize hereunder as determined by Digicel in its sole discretion.
  • Digicel reserves the right to at any time vary the terms of the Promotion/Product, to amend its Terms and Conditions, or to withdraw the Promotion/Product. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.

 

Top Up
Digicel Barbados offers a variety of easy ways to Top Up your prepaid account.
Contact Us
Our contact numbers are changing from August 1st as we continue to rollout our vision of a customer-centric organisation.
Live Chat
We’re excited to chat with you daily from 8am - 8pm. Click the button below to get started.
Prepaid Terms & Conditions