Chances To Win FAQs

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Chances To Win Promotion FAQs

Frequently Asked Questions

1. What is the Chances to Win Promotion?                                                                                             

  • Time to share and spread the love! Under the Chances to Win Promotion (the “Promotion”), from December 10, 2018 to January 31, 2019 all top ups, plan activations, contract signing for example, for a Postpaid plan and bill payments on time and in full (the “Qualifying Event”) will give you a chance to win amazing prizes on weekly raffles and accumulate entries for the big jackpot on January 31st, 2019.



2. Who can benefit from the Promotion?

  • All Digicel prepaid and postpaid customers will have the opportunity to get an entry in this Promotion for one chance to win a weekly prize. All customers will have a chance at winning the grand prize. Exceptions to participate in this Promotion are the following: Business Solutions subscribers, Digicel Staff Lines and hybrid subscribers. Minors under the age of 18 years are not eligible for this Promotion.



3. How can I participate in the raffle?

  • There are many ways to participate in the weekly raffle and the best of all is that every entry will be accumulated for the grand prize draw.

Prepaid Customers will participate if:   


Entries to participate in the raffle:

Top Up from $20 to $49.99

1 entry

Top Up from $50 to $99.99

3 entries

1 Day Quick Pick Bundle

2 entries

7 Days Quick Pick Bundle

5 entries

30 Days Quick Pick Bundle

10 entries


Postpaid Customers will participate if:


Entries to participate in the raffle:

Pay Bill On Time

15 entries

Pay Bill on Time (Max plan)

20 entries

New Activation H & E

20 entries

New Activation Postpaid

20 entries



4. How does this Promotion work?

  • The Promotion will run from 12:00 a.m. on December 10 2018 to January 31, 2018. During the Promotion, every Friday between 10 a.m. and 10:10 a.m., with the exception of the last draw date (the big jackpot), Digicel’s Raffle Manager System will select a list of five (5) qualified customers. Only the first three customers will be contacted by a Digicel Customer Care Representative in the order in which they were selected. If the first three customers are unreachable or unwilling to participate, the remaining customers will be contacted until a winner is found. Note that entries added to the weekly raffle after 9:59a.m on a Friday will not be counted in the selection process between 10 a.m. and 10:10 a.m. These entries after 9:59 a.m. on a Friday will be counted in the selection process for the following week’s raffle.


5. Why should I participate in this Promotion?                                                                      

  • Because you get a lot opportunities to win every week!! Don’t lose your chance and earn entries every week to participate in our weekly raffle and remember that all of your entries will be accumulative for the big jackpot where you can be the winner of a Cash and a Gift Basket.


6.       What are the prizes to be won?

  • Dinner Vouchers
  • Lunch Vouchers
  • Staycation Vouchers
  • Massage Vouchers
  • Manicure Vouchers
  • Pedicure Vouchers
  • Roberts Vouchers
  • Phones
  • Nation Subscriptions
  • Radio Sets
  • Hanschell Inniss Gift Baskets
  • Hanschell Inniss Vouchers
  • Gas Vouchers


Grand Prize

  • $1000 cash
  • Hanschell Inniss Gift Basket



7. Would I receive a notification in case one of my actions qualified to participate in the raffle?

  • Yes! With each qualified entry you will receive an SMS notification that will advise you the number of entries you’ve earned and also the instructions on how to check the entries balance that will participate for the big jackpot.


8. How would I know if I win a prize?                                                                                                         

  • If you are one of the winners, a Digicel Customer Care Representative will contact you by phone call to let you know your prize. Digicel will attempt to contact customers two (2) consecutive times between 10:30 a.m. and 11:30 a.m. the day of the raffle only and if the customer’s number is busy, there is no answer, the phone is off or goes to voicemail or if the customer does not want to participate in the Promotion (for example, for religious reasons), another customer will be contacted. Every Qualifying Event after the weekly raffle ends, will participate for the next weekly and the big jackpot. Prizes must be taken as stated; prizes are not transferrable, exchangeable or redeemable for cash or other prizes. Upon accepting the prize, each winner will be required to consent to any planned publicity in connection with this Promotion for the use of his or her name, likeness, image, photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. If the customer refuses, another customer will be selected.


9. What documentation do I need to present if I win?

  • Winners will be required to present a valid Government issued photo ID (passport, voter’s identification card or driver’s licence).


10. How can I check my entry balance?                                        

  • Very easy! Prepaid Customers can always check entries balance by dialing *120*20#, the number of entries you’ve accumulated up to date will be displayed.



11. What can I do to get more chances to win?

  • If you are a Prepaid Customer, you will get more chances to win every time you purchase a Top Up and activate any of our qualified Quick Pick Bundles to earn more entries. To get the best of it and enjoy more Data + Talk we invite you to sign up for a Postpaid Plan to get most of the entries. If you are a current Postpaid customer, you get chances to win if you upgrade your Postpaid plan or pay your bill on time and in full. Postpaid customers with outstanding payments will not be eligible for this promotion.


12. Will I receive a message every Friday advising when the raffle will start?

  • No, but if you are a winner, a Digicel Customer Care Representative will be in contact with you to let you know your prize.


13. If I am an existing Postpaid Customer, can I participate in the raffle?

  • Absolutely yes! To participate you must pay your postpaid bill on time and in full.



14. How many days do I have to claim my prize after I receive the winning call?

  • Customers must claim their prize within 14 days after they have received the winning call. After 14 days have passed, customers will be deemed to forfeit the prize and the prize will remain the property of Digicel.


Terms and Conditions


  • Digicel reserves the right to at any time to vary or cancel the terms and conditions of this Promotion or to withdraw this Promotion. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
  • Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.
  • By entering into this promotion, the customer understands that Digicel may collect and process the customer’s personal information which include the customer’s name, telephone number, home address and any other information that is necessary in connection with the promotion. The Customer also understands that he/she may be required to participate in any planned publicity in connection with this promotion which may include the use of his/her name, likeness, image, photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. Furthermore, by entering into this promotion, the Customer irrevocably consents to the collection, use, storage, transfer and disclosure of his/her personal data by Digicel for the purposes of this promotion






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Chances To Win FAQs