Upgraded Freedom Plan FAQ

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Upgraded Freedom Plan FAQs

1.      What are the upgraded FREEDOM Postpaid plan all about?

The Freedom Suite of plans allows GSM customers the opportunity to get even more value for their money with our new & improved bundling options. This new plan suite will provide our new & existing customer base with varying options for Voice, SMS, Data and Roaming at a single price point per plan.

2.      Who can activate the upgraded FREEDOM Postpaid plan?

·        The postpaid FREEDOM plans will be available to ALL new and existing postpaid subscribers.

·        Prepaid to postpaid conversions will also be allowed.

3.      When will this product be available?

·        This product will be available from January 28th 2020.

4.      How can I purchase the new Freedom Postpaid Plans?

·        You can purchase the new Freedom Postpaid Plans by visiting any Digicel retail store.

5.      What are the activation steps?

·        Customers are required to complete our service activation form.

·        Customers will be subject to the usual credit checks for postpaid activations, where they must have a credit score of 4 or less to be eligible for a plan.

o   Security deposits may be required based on the credit rating of the customer.

o   The contractual period for these new plans is 24 months.

 

6.      What are the updated FREEDOM Postpaid plans?

The table below shows the new plan structures;

 

Freedom More

Freedom Core

 Freedom sMax

 Price

 $85

 $150

$200

 Data

 5GB

 10GB

15GB

 Local On-Net Voice

 Unlimited

 Unlimited

 Unlimited

 

Local Off-Net Voice

 Included in Anywhere  Minutes

  Included in Anywhere  Minutes

  Included in Anywhere  Minutes

 Local On-Net SMS

 Unlimited

 Unlimited

Unlimited

 Local Off-Net SMS

 Pay Go 

 Pay Go

Pay Go

 Anywhere Minutes

 300

 800

1200

 ILD – Intl Long Distance

 Included in Anywhere  Minutes

Included in Anywhere  Minutes

Included in Anywhere  Minutes

 Roaming

 Pay Go

 Pay Go

Digi Roam territories**

5GB data roaming to the USA

 Whatsapp Messaging

No

No

No

 Rollover

 Yes

 Yes

Yes

·        Data overages of 0.31 per MB used is ONLY applicable to all local data usage.

·        Data usage rates will apply to all other networks outside of the home network.

  • Local On-Net Minutes applies to: Local Incoming & Outgoing Digicel to Digicel calls. 
  • Local Off-Net Minutes applies to: Local Incoming & Outgoing Digicel, Flow, Ozone and landline calls.
  • ILD Minutes applies to: Incoming & Outgoing calls to Digicel Caribbean, USA, Canada & UK Landline calls
  • Anywhere Minutes apply to:
    • Local -  Incoming & Outgoing (Digicel, Flow, Ozone and landline calls), 
    • ** Regional – Incoming & Outgoing to:- Anguilla, Antigua & Barbuda, Aruba, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Montserrat, Puerto Rico, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, T&T, TCI, 
    • ILD – Incoming & Outgoing calls to Digicel Caribbean, USA, Canada & UK Landline calls
  • Customer’s unused minutes and data will rollover with no limit once account balance is current and paid in full.
  • Unlimited Digi to Digi local SMS are included in all of the above.
  • All prices are VAT Inclusive.
  • Customers who have fully utilized or exhausted their voice bundles or data bundle will be charged at Pay GO rates.
  • The Freedom Extra Plan & the Freedom Max plan will no longer available for sale.
  • Customers who  switch to the upgraded plan suite from the Freedom Max or Freedom Extra will not be able to switch back to either of these plans. 

7.      What are the Digicel Regional Roaming Caribbean Destinations that apply?

Anguilla  

Antigua and Barbuda 

Aruba  

Barbados 

Bermuda 

Bonaire  

BVI 

Cayman Islands

Curacao 

Dominica

French Guiana

Grenada 

Guadeloupe 

Martinique 

St. Kitts 

St. Vincent and Grenadines 

St. Lucia 

Turks and Caicos 

 

8.      What are the old Postpaid plans?

 

Freedom More

Freedom Extra

 Freedom sMax

 Freedom  Max

 Postpaid Core BTL

Postpaid Premium BTL

 Price

 $75

 $130

$200

 $300

 $150

 $300

 Data

 4GB

 8GB

15GB

 Unlimited

 10GB

 25GB

 Local On-Net Voice

 Unlimited

 Unlimited

 Unlimited

 Unlimited

 Unlimited

 Unlimited

 

Local Off-Net Voice

 Included in Anywhere  Minutes

  Included in Anywhere  Minutes

Included in Anywhere  Minutes

 Unlimited

 Unlimited

 Unlimited

 Local On-Net SMS

 Unlimited

 Unlimited

Unlimited

 Unlimited

 Unlimited 

 Unlimited 

 Local Off-Net SMS

 Pay Go 

 Pay Go

Pay Go

 Pay Go

 Pay Go 

 Pay Go

 Anywhere Minutes

 300

 800

1200

 Unlimited

 600

 Unlimited

 ILD – Intl Long Distance

 0

Included in Anywhere  Minutes

Included in Anywhere  Minutes

 Unlimited

 Included in Anywhere Minutes

 Unlimited

 Roaming

 Pay Go

 Pay Go

Digi Roam territories**

5GB data roaming to the USA

 Regional Digi Roam territories**

0

0

 Whatsapp Messaging

No

No

No

 No

 Yes

 Yes

 Unlimited Rollover

 Yes

 Yes

Yes

 Yes

 Yes

 Yes

9.      What happens to my package if I am on one of the old Postpaid plans?

  • Changes to the plans will be uploaded effective January 28th, 2020 for customers on the Freedom More, Freedom Max and Core postpaid plan.

10.   Will my unused minutes and data from my old Postpaid plan rollover?

  • Yes. Your unused minutes and your unused data from your old postpaid plan will rollover. However, if your account becomes two-way barred (i.e. cannot make or receive calls) due to outstanding payments, your rollover data and minutes will be lost.

 

11.   Do the upgraded Freedom Postpaid plans come with Unlimited Anywhere SMS?

  • No, the Freedom Postpaid plans come with unlimited local Digi- Digi SMS messages.

 

12.   When my bundles are depleted, would I have to wait for the new cycle in order to get minutes or data?     

  • You will have two options, one to browse at pay go rate or wait until the new cycle starts.

13.   What is the security deposit required for these new Freedom Postpaid plans?

  • The security deposit will be equivalent one month’s subscription fee for these new Freedom Postpaid Plans (subject to credit check).

 

14.   Can I sign up for any of the old Postpaid plans?

  • No, the old plans are no longer available. You can only sign up or upgrade to the upgraded Freedom Postpaid Plans.

 

15.    Is there a code to check my bundled minutes and data?

    The USSD code to check your bundled minutes and data is as follows:-

  • Voice and Data Bundle- *130#

16.   If I have a Blackberry device, can I use the bundled data assigned for my new Freedom Postpaid Plan?

  • Yes, these plans can be accessed by ALL 4G compatible devices (i.e. Blackberry devices which carry OS 10 or higher)

 

Conditions of Use

  • The upgraded Freedom Postpaid Plans are offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of the New Prepaid Bundles.
  • Digicel reserves the right to terminate the New Freedom Postpaid Plans forthwith if in its sole opinion the plans are being abused. 
  • Digicel reserves the right to modify or discontinue (permanently or temporarily) the New Freedom Postpaid Plans being offered to its customer at its discretion.
  • Digicel reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of its New Freedom Postpaid Plans. In the event of Digicel giving notice to customers of any such changes to or cancellation of the New Freedom Postpaid Plans, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.
  • Subject to the above, the standard Postpaid Terms and Conditions and 4G Terms and Conditions shall apply.
  • Digicel’s Fair Usage Policy can be found at link to be included.

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Upgraded Freedom Plan FAQ