COVID 19 | How we are responding

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Dear Valued Customers,

 

At Digicel our Customers and our Team are our top priority. With this in mind, we have stepped up our preparation and awareness activities at our offices, stores and other points of contact in light of the international Coronavirus situation.

We take our role as a provider of essential services to the public and business community seriously and have a duty of care to keep our business running no matter what. We do this because we know how important it is for our customers to stay connected with family and loved ones and to manage their businesses.

With the situation ever-developing, we will continue to enhance and evolve our response as time goes on and will keep you informed with regular updates.

 

Here's what we've  been doing:

 

  • We have activated our business continuity plans and protocols to ensure a coordinated and proactive response.
 
  • We have teamed up with the Ministry of Health & Wellness and Ministry of Innovation, Science & Smart Technology to help make that happen.
 
  • Our Technical Team are mobilized and on-call 24/7 to ensure we continue to deliver the fastest most reliable mobile and fibre services in Barbados
 
  • There will be no data charge for Barbadians who want to access information on Covid-19 via www.gisbarbados.gov.bb
 
  • We have implemented a ban on all work-related travel for our employees and any employees travelling for personal matters will self-quarantine on their return to Barbados as a precautionary measure
 
  • We are continuing to support, inform and educate our staff on good hygiene and prevention measures.
 
  • We have cancelled all planned large scale events and training sessions.
 
  • We've enhanced our standards and procedures for hygiene, handwashing and sanitation and increased the frequency of cleaning and disinfection of high-touch surfaces in our office and retail environments.
 
  • We recently undertook an office drill to assess our response effectiveness should a mandatory shutdown be implemented by the Government of Barbados.
 
  • First aid training conducted by the Barbados Red Cross was undertaken with members of staff. The team learnt first responses to seizures, exposure to toxins or gases, treatment of burns, cuts, sprains and fractures.
 
  • All our retail staff have been trained on additional hygiene precautions and our stores have hand sanitizer for staff and customers to use. In addition our retail staff will be using PPE such as polymer gloves as an additional hygiene precaution
 
  • We have a nurse in our office for our Team to consult as needed.
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How to reach us:

 

Our Customer Care team will be working as normal from 8am to 8pm to ensure you get the very best customer service - dial 100 or 530 3444 to speak to us on any Mobile or Home & Entertainment query.

 

Alternatively you can contact us through one of our digital channels by using the Chat function of our MyDigicel App or www.digicelbarbados.com to connect to one of our Customer Care team.

 

Our retail stores and main office remains open and business and our service to you continues. In addition to our local team, our contact centers remain open and we can also be reached digitally via our website and social media.

 

Contact us via phone:

From your mobile phone while in Barbados 8am - 8pm: Dial 100

 

From your fixed/land line or non-Digicel mobile phone while in Barbados:  Dial 530 3444

 

From outside Barbados GSM: +1 246 530 3444

 

Home Entertainment: +1 246 530 7529

 

Corporate Care +1 246 530 2273

 

ICT Service Desk +1 246 530 7003

 

Contact us by Live Chat via our Website: (https://www.digicelgroup.com/bb/en/contact-us.html)

 

Mobile: 8:00a.m - 7:00p.m (daily)

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Home Entertainment: 8:00a.m - 7:00p.m (daily)

 

Stay Connected Easily:

 Use the My Digicel App to top up, activate a plan, track your usage, monitor activity, pay your Home & Entertainment and phone bill and gift others with plans and services.

 You can also connect to www.digicelbarbados.com to purchase topup, buy and plan or pay your bill.

As a reminder and for your general information please note that you can make payments online via the following:



 

 

 

 


At this time payments via the Post Office and Surepay locations remain operational.

Digicel thanks you for your continued patronage and wishes to assure you that our business continuity plans are designed to ensure that you continue to receive the very best service from us during this trying time.  As always we will keep you up to date of any further changes that are implemented. 

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