Check your Device

Verify if your phone is LTE Ready

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Check Your Phone for Compatibility

Not sure if your device is LTE Compatible? First, get your device ID number (IMEI), by dialing *#06# on your phone. 

Steps to get your IMEI in your Android device

 

  • Open 'Settings'
  • Select 'About Phone'
  • Select 'Status'
  • Scroll down to get your 'IMEI'

  

Steps to get your IMEI in your Apple device

 

  • Open 'Settings'
  • Select 'General'
  • Select 'About'
  • Scroll down to get your 'IMEI'.

  

Turn your phone settings onto LTE

Ensure LTE is enabled in your device settings.  Not sure how to do that? 

Steps for Android users:  

Steps to set up LTE in your Android device

 

  • Open 'Settings'
  • Select 'Mobile Networks'
  • Select 'Network Mode'
  • Select 'LTE

 

Steps for Apple users: 

Please note you will need the latest iOS system.  

Steps to get your IMEI in your Apple device

 

  • Open 'Settings'
  • Select 'Cellular'
  • Select 'Cellular Data Options'
  • Select 'Enable LTE'

 

 

Steps to get your IMEI in your Apple device

Or:

  • Open 'Settings'
  • Select 'Mobile Data'
  • Select 'Mobile Data Options'
  • Select 'Voice & Data'
  • Select 'LTE'

 

Need More Help? You can also Use My Digicel App to chat with customer care or visit one of our stores


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