QUICK PICKS

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Quick Pick Terms and Conditions

1. What are the Prepaid Quick Pick Bundle plans all about?

Digicel is giving its customers greater value with the introduction of a suite of new Prepaid mixed service Plans! These plans are inclusive of voice, sms, data and d’Music access aimed at providing both new and existing customers the best value for the services they use the most!

2. What are the Prepaid Quick Pick Bundle plans?

The Quick Pick Bundles are a set of plans inclusive of voice minutes, SMS, data & music streaming quota.

See an outline of the available prepaid bundle plans below:

Please note : *Whatsapp Messaging in the tables below refers to the standard whatsapp messaging service only. The voice and video messaging will be taken from the subscribers data bundle on both the Pick Data + Talk Bundle of plans and the Pick Data Bundle of plans. *The Pick Talk Bundle of plans do not have a data quota allotment and as such the subscriber Whatsapp Usage (messaging, voice and video) will be taken from their Main Account credit balance and charged at the standard rate of BBD $0.61 per MB.

Existing Quick Pick Plans are listed below:

30 Day Plans
Plan Name Total Cost Daily Cost Data Digi to Digi SMS Other Local Mobile Mins WhatsApp Messaging D'Music
Pick Data + Talk 30 Day $75.00 $2.50 3GB UNLIMITED UNLIMITED 150 YES YES
Plan Name
Pick Data + Talk 30 Day
Total Cost
$75.00
Daily Cost
$2.50
Data
3GB
Digi to Digi
UNLIMITED
SMS
UNLIMITED
Other Local Mobile Mins
150
WhatsApp Messaging
YES
D'Music
YES
Pick Data 30 Day $45.00 $1.50 3GB N/A N/A N/A YES NO
Plan Name
Pick Data 30 Day
Total Cost
$45.00
Daily Cost
$1.50
Data
3GB
Digi to Digi
N/A
SMS
N/A
Other Local Mobile Mins
N/A
WhatsApp Messaging
YES
D'Music
NO
Pick Talk 30 Day $45.00 $1.50 N/A UNLIMITED UNLIMITED 150 NO NO
Plan Name
Pick Talk 30 Day
Total Cost
$45.00
Daily Cost
$1.50
Data
N/A
Digi to Digi
UNLIMITED
SMS
UNLIMITED
Other Local Mobile Mins
150
WhatsApp Messaging
NO
D'Music
NO
14 Day Plans
Plan Name Total Cost Daily Cost Data Digi to Digi SMS Other Local Mobile Mins WhatsApp Messaging D'Music
Pick Data + Talk 14 Day $45.50 $3.25 1400MB UNLIMITED UNLIMITED 70 YES NO
Plan Name
Pick Data + Talk 14 Day
Total Cost
$45.50
Daily Cost
$3.25
Data
1400MB
Digi to Digi
UNLIMITED
SMS
UNLIMITED
Other Local Mobile Mins
70
WhatsApp Messaging
YES
D'Music
NO
Pick Data 14 Day $31.50 $2.25 1400MB N/A N/A N/A YES NO
Plan Name
Pick Data 14 Day
Total Cost
$31.50
Daily Cost
$2.25
Data
1400MB
Digi to Digi
N/A
SMS
N/A
Other Local Mobile Mins
N/A
WhatsApp Messaging
YES
D'Music
NO
Pick Talk 14 Day $31.50 $2.25 N/A UNLIMITED UNLIMITED 70 NO NO
Plan Name
Pick Talk 14 Day
Total Cost
$31.50
Daily Cost
$2.25
Data
N/A
Digi to Digi
UNLIMITED
SMS
UNLIMITED
Other Local Mobile Mins
70
WhatsApp Messaging
NO
D'Music
NO
7 Day Plans
Plan Name Total Cost Daily Cost Data Digi to Digi SMS Other Local Mobile Mins WhatsApp Messaging D'Music
Pick Data + Talk 7 Day $24.50 $3.50 700MB UNLIMITED UNLIMITED 35 YES NO
Plan Name
Pick Data + Talk 7 Day
Total Cost
$24.50
Daily Cost
$3.50
Data
700MB
Digi to Digi
UNLIMITED
SMS
UNLIMITED
Other Local Mobile Mins
35
WhatsApp Messaging
YES
D'Music
NO
Pick Data 7 Day $17.50 $2.50 700MB N/A N/A N/A YES NO
Plan Name
Pick Data 7 Day
Total Cost
$17.50
Daily Cost
$2.50
Data
700MB
Digi to Digi
N/A
SMS
N/A
Other Local Mobile Mins
N/A
WhatsApp Messaging
YES
D'Music
NO
Pick Talk 7 Day $17.50 $2.50 N/A UNLIMITED UNLIMITED 35 NO NO
Plan Name
Pick Talk 7 Day
Total Cost
$17.50
Daily Cost
$2.50
Data
N/A
Digi to Digi
UNLIMITED
SMS
UNLIMITED
Other Local Mobile Mins
35
WhatsApp Messaging
NO
D'Music
NO
3 Day Plans
Plan Name Total Cost Daily Cost Data Digi to Digi SMS Other Local Mobile Mins WhatsApp Messaging D'Music
Pick Data + Talk 3 Day $13.50 $4.50 300MB UNLIMITED UNLIMITED 15 YES NO
Plan Name
Pick Data + Talk 3 Day
Total Cost
$13.50
Daily Cost
$4.50
Data
300MB
Digi to Digi
UNLIMITED
SMS
UNLIMITED
Other Local Mobile Mins
15
WhatsApp Messaging
YES
D'Music
NO
Pick Data 3 Day $10.50 $3.50 300MB N/A N/A N/A YES NO
Plan Name
Pick Data 3 Day
Total Cost
$10.50
Daily Cost
$3.50
Data
300MB
Digi to Digi
N/A
SMS
N/A
Other Local Mobile Mins
N/A
WhatsApp Messaging
YES
D'Music
NO
Pick Talk 3 Day $10.50 $3.50 N/A UNLIMITED UNLIMITED 15 NO NO
Plan Name
Pick Talk 3 Day
Total Cost
$10.50
Daily Cost
$3.50
Data
N/A
Digi to Digi
UNLIMITED
SMS
UNLIMITED
Other Local Mobile Mins
15
WhatsApp Messaging
NO
D'Music
NO

3. What has changed?

The existing Quick Pick plans will remain for customers currently on the plans should they choose to auto renew. We will however be advertising the following new plans as our main Quick Pick bundles:

 

1 HOUR Pick Talk & Data (Quickie)

1 Day Pick Talk & Data

1 Day Pick Talk & Data

7  Day Pick Talk & Data

7 Day Pick Talk & Data

30 Day Pick Talk & Data

30 Day Pick Talk & Data

Validity

1 HOUR

1 Day 

1 Day

7 Days

7 Days

30 Days

30 Days

Price

$1

$4

$6

$15

$25

$45

$75

Data

0

100MB

100MB

1GB

1GB

5GB

5GB

Local On Net

Unlimited Talk + Text

10

 Unlimited

100

 Unlimited

400

Unlimited

Local Off Net

0

0

0

0

Included in Anywhere Minutes

0

Included in Anywhere Minutes

Anywhere Minutes

0

0

10

0

70

0

300

ILD

0

0

0

0

Included in Anywhere Minutes

0

Included in Anywhere Minutes

Roaming

0

0

0

0

0

0

0

D'Music

0

Top Chart

Top Chart

Top Chart

Top Chart

Premium

Premium

Whatsapp Messaging

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Facebook Lite

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Rollover

No

Yes

Yes

Yes

Yes

Yes

Yes

4. Where can I access the Prepaid Quick Pick Bundle of Plans?

The Prepaid Quick Pick bundle of plans can be accessed via the MyDigicel App and via UMM Short Codes *153# or *246#.

5. Where can I call while using a Quik Pick Data + Talk bundle plan or Quick Pick Talk bundle plan?

 On-Net Local – Digicel to Digicel

  • All plans that include talk (Pick Data + Talk & Pick Talk bundle of plans) will include UNLIMITED Digi to Digi calling and SMS for the duration of the plan.
  • Unlimited Digi to Digi calls are on the Pick Data + Talk bundle & Pick Talk bundle of plans.

Other LocalDigicel to FLOW/Ozone mobiles

 Minutes apply to:

  • Local On-Net Minutes (Unlimited) – This applies to Digi to Digi calls while on the Barbados network.  Unlimited means there are no caps/limitations and all calls are completely zero rated.  This should apply to MO & MT calling.
  • Local Off-Net Minutes – This applies to Digicel to FLOW mobile/Fixed, Digicel Play Fixed and should now include the Ozone prefix 695, 696 & 697.
  • ILD = Regional & InternationalDigi Mobile Regional Applies to Anguilla, Antigua & Barbuda, Aruba, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Montserrat, Puerto Rico, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, T&T, TCI, International - USA, Canada and UK Fixed.
  • Anywhere Minutes – This is a combination of the ILD Regional & Int’l and Off Net Minutes.

Customers will be charged at the standard rates for ALL OTHER destinations when utilising their Other Mobile Voice Minutes while on the Pick Data + Talk and Pick Talk bundle plans. Please see chargeable destinations below:

  • Other Caribbean – Suriname, Martinique, French Guiana
  • Rest of World – All other destinations not listed in specific categories.

Customers will be charged as per the rates outlined per minute (per second billing applies).

Digicel Prepaid Out of Bundle Rates
Daytime Evening Weekend
Daytime
Evening
Weekend
(6am - 8pm) (8pm - 6am) (8pm - 6am)
(6am - 8pm)
(8pm - 6am)
(8pm - 6am)
Calls to Digicel Mobiles $0.60 $0.60 $0.60
Calls to Digicel Mobiles
$0.60
$0.60
$0.60
Calls to Other Mobile Operator $0.80 $0.80 $0.80
Calls to Other Mobile Operator
$0.80
$0.80
$0.80
Calls to FLOW Fixed Lines $0.80 $0.80 $0.80
Calls to FLOW Fixed Lines
$0.80
$0.80
$0.80
Incoming Fixed Line Calls $0.67 $0.67 $0.67
Incoming Fixed Line Calls
$0.67
$0.67
$0.67
Incoming Calls from Digicel & Other Mobile Operators Free Free Free
Incoming Calls from Digicel & Other Mobile Operators
Free
Free
Free
Caribbean $0.80 $0.80 $0.80
Caribbean
$0.80
$0.80
$0.80
Other Caribbean $0.75 $0.75 $0.75
Other Caribbean
$0.75
$0.75
$0.75
US, UK, Canada $1.25 $1.25 $1.25
US, UK, Canada
$1.25
$1.25
$1.25
Cuba $2.41 $2.14 $2.14
Cuba
$2.41
$2.14
$2.14
Rest of World $1.85 $1.85 $1.85
Rest of World
$1.85
$1.85
$1.85
Digicel SMS Rates
Service To Send To Receive
Service
To Send
To Receive
SMS Local $0.33 Free
SMS Local
$0.33
Free
SMS International $0.33 Free
SMS International
$0.33
Free

6. Are customers able to have multiple plans?

Yes. Customers can have multiple plans active at once! If a customer attempts to activate the same Quick Pick plan multiple times, this will simply extend the plan and any unused bundles from the old plan will be automatically added to the new plan.

  • For example, if a customer activates a Pick Data + Talk 30 Day plan, Pick Data or Pick Talk 30 Day plan and is on the 28th day of that plan and purchases another Pick Data + Talk, Pick Data or Pick Talk plan, they will have one Pick Data + Talk, Pick Data or Pick Talk plan with a duration of 30 days and combined quota for voice, sms & data.

Current prepaid plans (soon to be legacy as they will be phased out), will be compatible with these Quick Pick plans. All legacy plans are to be removed at a date determined by Digicel from the system, and prepaid customers will only have Quick Pick Bundle plans available for purchase at that time.

7. Will the current legacy plans be compatible with the Prepaid Quick Pick plans?

Yes. A customer with an active legacy data plan can activate a Quick Pick plan. Both plans will work independently and data will be charged from the bundle expiring first.

8. Will the Prepaid Quick Pick Bundle Plan quotas roll over?

Multiple Plan Purchase allows for plan quota & duration extension.  If a customer attempts to activate the same Quick Pick plan multiple times before expiry, this will simply extend the plan and any unused bundles from the old plan will be automatically added to the new plan (a 15GB data cap applies). If a customer lets their plan expire, then they will have until midnight on the day of expiration to repurchase and rollover unused bundles (a 15GB data cap applies).

9. If my Prepaid Quick Pick Bundle Plan expires, can I renew it and keep my bundle?

Upon expiry of a customer’s last active plan, unused minutes and data bundles will be stored but cannot be accessed by the customer unless they activate a new prepaid bundle by midnight on the day their plan expires  (the ‘grace period’). If you renew your bundle during the grace period, the amount of data you can rollover is capped at 15GBs.

Please note: auto-renewal will not occur during the grace period, and the customer will have to activate a plan on their own in order to access their unused mins & data bundles. If no plan is activated within the applicable grace period all unused minutes and data will be lost.

10. Will my Prepaid Quick Pick Bundle Plan Auto-Renew?

Yes. All Prepaid Quick Pick bundle plans will auto-renew (once the customer has sufficient funds). This is also dependent on if the customer changes the auto-renewal setting of the plan.

  • Customers will continue to receive standard auto-renewal notifications advising them of how to change the auto-renewal setting. 
  • Customers can have two or more plans active that are set to auto-renew.  

11. Will my Prepaid Quick Pick Bundle data and talk roll over?

YES. Customer’s unused minutes and data rollover with no limit as long as they remain within their cycle and keep a plan active. Customers will have until midnight on the day their plan expires to repurchase their plan before unused data and talk minutes are removed once their existing plan expires. A 15GB data cap applies.

12. How can I check my prepaid Quick Pick Bundle Plan balances?

Customers will be able to check their voice, sms or data balances using the My Digicel App or Web Selfcare portal as well as the UMM Balance check.

13. Can I activate a Prepaid Quick Pick Bundle Plan on my BlackBerry device?

No. The Quick Pick plans are only available at this time on Android and iOS deives.

  • Blackberry devices WILL NOT be compatible for the activation of these plans.

14. Can I use my Prepaid Quick Pick Bundle Plan while roaming? 

No. Any data quota received in this promotion is for local data use ONLY

15. If I activate a Prepaid Quick Pick Bundle Plan then I decide to switch back to a legacy plan, will I be able to perform this action?

Yes. Once a customer activates a Quick Pick plan they will also be able to activate any of the legacy plans (standard data plans and all other plans) for a limited time only to be determined by Digicel.

16. Is the d’Music service Free or will this be deducted from my data quota?

Subscribers who have activated the Pick Data + Talk 30 Day bundle plan will not be required to activate a separate plan for access to d'Music, music streaming. However the d'Music streaming service will be taken directly from the data allotment given to the Pick Data + Talk 30 Day bundle plan only.

17. How can I access the d’Music service?

It’s simple! Customers can:

  • Download the d’Music app from the Google Play or the Apple store or browse www.digicelmusic.com
  • Once completed, customers can then sign-in using their existing Digicel ID and begin streaming their favourite songs right away! They can download and listen to their favourite music at any time.

18. Can I use the d’Music streaming while roaming?

Yes. All Digicel customers will be able to access their d’Music account while abroad, however, the applicable roaming data charges will apply. 

 

19. If I forget my Digicel ID password to use the D’Music service, where can I access this?

If a customer forgets their Digicel ID password which gives them access to the d’Music service, they can simply go to the MyDigicel App and select the “forget password” option. They will be sent a verification code via text message which will advise them on how to reset their password. If a customer has forgotten their password and associated email address they can call Customer Care by dialling 100 from their mobile phones and requesting assistance with resetting their assigned email and password.

20. Will I have to pay for the Whatsapp Messaging service or is this free within my prepaid Quick Pick Bundle plan? 

The data usage associated with Whatsapp Messaging is a free service that is included as part of your Pick Data + Talk and Pick Data Bundle plans. While, Whatsapp voice and video usage will be taken from the subscribers allotted data quota; this is outlined based on the plan they have selected. When the allotted data quota has been depleted customers will be charged at the standard per MB rate (61c per MB). On the other hand, the Pick Talk plan does not have a data quota allotment and as such the subscribers Whatsapp usage inclusive of messaging, voice and video will be taken from their available Main Account credit balance and charged at the standard per MB rate of 61c.

21. Will I have to pay for the Facebook service or is this free within my Prepaid Quick Pick Bundle plan?

The data usage associated with Facebook browsing is a free service that is included as a part of your Pick Data + Talk bundle plans and the Pick Data Bundle plans. While, Facebook voice and video calls will be taken from the subscribers allotted data quota; this is outlined based on the plan they have selected. When the allotted data quota has been depleted customers will be charged at the standard per MB rate (61c per MB). On the other hand, the Pick Talk plan does not have a data quota allotment and as such the subscribers Whatsapp usage inclusive of messaging, voice and video will be taken from their available Main Account credit balance and charged at the standard per MB rate of 61c.

Terms and Conditions for the Quick Pick Bundles

  • The below terms and conditions are applicable to all Digicel products and services:
  • Digicel hereby specifically reserves the right to terminate, cancel, suspend and/or modify the Promotion/Product if any fraud, virus or other technical problem corrupts the administration, security, safety or proper play of the Promotion/Product as determined by Digicel in its sole discretion. In such event, Digicel hereby specifically reserves the right (but not the obligation) to award some other prize hereunder as determined by Digicel in its sole discretion.
  • Digicel reserves the right to at any time vary the terms of the Promotion/Product, to amend its Terms and Conditions, or to withdraw the Promotion/Product. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
  • This product is ONLY applicable to Prepaid subscribers at this time.
  • Credit Advance credit will not be applicable to purchase any of the Prepaid Quick Pick bundle plans.
  • This service is only applicable for use in Barbados. While roaming, the customer will be charged at the prevailing roaming rates for Voice, SMS and Data usage.

NB: Due to system limitations, this cannot be displayed in seconds although the customers balance includes the seconds.

  • Customers will be able to transit upwards and downwards to any of the available plans based on the plan that is currently activated.
  • Digicel hereby specifically reserves the right to terminate, cancel, suspend and/or modify the Promotion/Product if any fraud, virus or other technical problem corrupts the administration, security, safety or proper play of the Promotion/Product as determined by Digicel in its sole discretion. In such event, Digicel hereby specifically reserves the right (but not the obligation) to award some other prize hereunder as determined by Digicel in its sole discretion.
  • Digicel reserves the right to at any time vary the terms of the Promotion/Product, to amend its Terms and Conditions, or to withdraw the Promotion/Product. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.

 

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