New Freedom Plans FAQs

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Freedom Plans FAQs

Frequently Asked Questions

1. What are the new FREEDOM PLANS all about?

The Freedom Suite of plans allows GSM customers the opportunity to get even more value for their money with our new & improved bundling options. This new plan suite will provide our new & existing customer base with varying options for Voice, SMS, Data, Roaming and other premium services at a single price point per plan.

 

2. Who can avail of the new FREEDOM Plans?

  • The postpaid FREEDOM plans will be available to ALL new and existing postpaid subscribers.
  • Prepaid to postpaid conversions will also be allowed.

 

3. How long will this product be available?

  • This product will be available from December 15th.

 

4. How can I purchase the new Freedom Postpaid Plans?

  • You can purchase the new Freedom Postpaid Plans by visiting any Digicel retail store.

 

5. What are the activation steps?

  • Customers are required to complete our service activation form.
  • Customers will be subject to the usual credit checks for postpaid activations, where they must have a credit score of 4 or more in order to avail of a plan.
    • Security deposits are required based on the credit rating of the customer.
    • The contractual period for these new plans is 24 months.

 

6. What are the new FREEDOM Plans that are available?

The table below shows the new plan structures:

 

 

Freedom More

Freedom Extra

 Freedom sMax

 Freedom  Max

 Postpaid Core BTL

Postpaid Premium BTL

 Price

 $75

 $130

$200

 $300

 $150

 $300

 Data

 4GB

 8GB

15GB

 Unlimited

 10GB

 25GB

 Local On-Net Voice

 Unlimited

 Unlimited

 Unlimited

 Unlimited

 Unlimited

 Unlimited

 

Local Off-Net Voice

 Included in Anywhere  Minutes

  Included in Anywhere  Minutes

Included in Anywhere  Minutes

 Unlimited

 Unlimited

 Unlimited

 Local On-Net SMS

 Unlimited

 Unlimited

Unlimited

 Unlimited

 Unlimited 

 Unlimited 

 Local Off-Net SMS

 Pay Go 

 Pay Go

Pay Go

 Pay Go

 Pay Go 

 Pay Go

 Anywhere Minutes

 300

 800

1200

 Unlimited

 600

 Unlimited

 ILD – Intl Long Distance

 0

Included in Anywhere  Minutes

Included in Anywhere  Minutes

 Unlimited

 Included in Anywhere Minutes

 Unlimited

 Roaming

 Pay Go

 Pay Go

Digi Roam territories**5GB data roaming to the USA

 Regional Digi Roam territories**

0

0

 Whatsapp Messaging

No

No

No

 No

 Yes

 Yes

 Unlimited Rollover

 Yes

 Yes

Yes

 Yes

 Yes

 Yes

*PAYG= Pay As You Go

  • Data overages of 0.31 per MB used is ONLY applicable to all local data usage.
  • Data usage rates will apply to all other networks outside of the home network.

 

Notes:

  • Local On-Net Minutes applies to: Local Incoming & Outgoing Digicel to Digicel calls. 
  • Local Off-Net Minutes applies to: Local Incoming & Outgoing Flow, Ozone and landline calls.
  • ILD Minutes applies to: Incoming & Outgoing calls to Digicel Caribbean, USA, Canada & UK Landline calls
  • Anywhere Minutes apply to:
    • Local -  Incoming & Outgoing ( Flow, Ozone and landline calls), 
    • ** Regional – Incoming & Outgoing to:- Anguilla, Antigua & Barbuda, Aruba, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Montserrat, Puerto Rico, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, T&T, TCI, 
    • ILD – Incoming & Outgoing calls to Digicel Caribbean, USA, Canada & UK Landline calls only
  • Customer’s unused minutes and data rollover with no limit once account balance is current &/or paid in full.
  • Unlimited Digi to Digi local SMS are included in all of the above.
  • All prices are VAT Inclusive.
  • Customers who have fully utilized or exhausted their voice bundles can purchase Add-Ons to the plan to access additional services.
  • There is no fair usage with the Digicel to Digicel calls
  • The Postpaid MorePostpaid Extra* & Postpaid Max  are offered on 12 months contracts
  • Existing customers have the option to maintain their existing plan or upgrade to a new plan in the new suite of plans, but they will not be able to transition to any plans in the old Postpaid Plan suite.
  • The Postpaid Core BTL* & Post Paid Premium BTL plans are to be offered to subscribers only if they sign on to a 24 month contract.  
    • * Contract period for Red Access customers transferred to Postpaid Core BTL remain in effect. 

 

7.       Where can I call with the Anywhere Minutes voice bundle and Add On?

  • You can make calls to the following with the Anywhere Minutes voice bundle and Add On:-
  • Any Local number (Flow, Digicel, Ozone and Landlines)
  • Digicel Caribbean numbers (see point 4)
  • USA
  • Canada
  • UK Landlines

 

8.       **Which are the Digicel Regional Roaming Caribbean Destinations that apply

Anguilla  

Antigua and Barbuda 

Aruba  

Barbados 

Bermuda 

Bonaire  

BVI 

Cayman Islands

Curacao 

Dominica

French Guiana

Grenada 

Guadeloupe 

Martinique 

St. Kitts 

St. Vincent and Grenadines 

St. Lucia 

Turks and Caicos 

 Jamaica to be included-

9. What are the old Postpaid plans?

  • Postpaid More - $75.00
  • Postpaid Extra - $120.00
  • Postpaid Max -  $300.00
  • Postpaid Core BTL- $150
  • Postpaid Premium BTL - $300

 

Postpaid More

 Postpaid Extra

 Postpaid Max

Postpaid Core BTL

 Postpaid Premium BTL

 Price

 $75

 $120

 $300

 $150

 $300

 Data

 5GB

 8GB

 20Gb

 10GB

 25GB

 Local On Net Voice

 Unlimited

 Unlimited

 Unlimited

 Unlimited

 Unlimited

 Local Off Net Voice

 Included in Anywhere minutes

 Unlimited

 Unlimited

 Unlimited

 Unlimited

 Local On Net SMS

 Unlimited

 Unlimited

 Unlimited

 Unlimited 

 Unlimited 

 Local Off Net SMS

 Pay Go 

 Pay Go

 Pay Go

 Pay Go 

 Pay Go

 Anywhere Minutes

 300

 600

 Unlimited

 600

 Unlimited

 ILD – Intl Long Distance

 Included in Anywhere Minutes

 Included in Anywhere  Minutes

 Unlimited

 Included in Anywhere Minutes

 Unlimited

 Roaming

 Pay Go

 Pay Go

 Regional Digi Roam territories**

0

0

 Whatsapp Messaging

 Yes

 Yes

 Yes

 Yes

 Yes

 Unlimited Rollover

 Yes

 Yes

 Yes

 Yes

 Yes

 

 

6. What happens to my package if I am on one of the old Postpaid plans?

  • If you are on one of the old Postpaid plans (listed in question 5), you can remain on that plan that you initially signed up for or you can upgrade to one of our new postpaid plans.  

 

7. Will my unused minutes and data from my old Postpaid plan rollover?

  • Yes. Your unused minutes and your unused data from your old postpaid plan will rollover indefinitely. However, if your account becomes two-way barred (i.e. cannot make or receive calls) due to outstanding payments, your rollover data and minutes will be lost.

 

8. Do the new Freedom Postpaid Plans come with Unlimited Anywhere SMS?

  • No, the new Freedom Postpaid Plans come with unlimited local Digi- Digi SMS messages.

 

9. Where can I call with the Anywhere Minutes voice bundle and Add On?

    You can make calls to the following with the Anywhere Minutes voice bundle and Add On:-

  • Any Local number (Flow, Digicel, Ozone and Landlines)
  • Digicel Caribbean numbers 
  • USA
  • Canada
  • UK Landlines

 

10. When my bundles are depleted, would I have to wait for the new cycle in order to get minutes or data?

 Customers have the option of purchasing and add-on voice or data bundle while still in their current cycle.    

 

 

 

11. What Add Ons are available with these new Freedom Postpaid plans?

Minutes Bundles

Smart Anywhere 50 - $9.83 (Vat Excl.)

Smart Anywhere 100 - $18.84 (Vat Excl.)

Smart Anywhere 300 - $46.71 (Vat Excl.)

Smart Anywhere 400 - $65.57 (Vat Excl.)

Smart Anywhere 600 - $102.45 (Vat Excl.)

 

12. How can I request these Add-Ons?

  • Simply visit the nearest Digicel Store (Dome, Colonnade, Sheraton or Sky Mall).

 

13. How often can I purchase these Add-Ons?

  • These Add-Ons remain on the account until requested to be removed by the customer. 

 

14. Is there a limit to the number of Add-Ons I can purchase?

  • There is no limit to the amount of Add-Ons you can purchase.

 

15. What is the security deposit required for these new Freedom Postpaid plans?

  • The security deposit will be equivalent one month’s subscription fee for these new Freedom Postpaid Plans (subject to credit check).

 

16. Can I sign up for any of the old Postpaid plans?

  • No, the old plans are no longer available. You can only sign up or upgrade to the new Freedom Postpaid Plans.

 

17.  Is there a code to check my bundled minutes and data?

    The USSD code to check your bundled minutes and data is as follows:-

  • Voice and Data Bundle- *130*3#

 

18. If I have a Blackberry device, can I use the bundled data assigned for my new Freedom Postpaid Plan?

  • Yes, these plans can be accessed by ALL 4G compatible devices (i.e. Blackberry devices which carry OS 10 or higher)

 

19. Conditions of Use

  • The New Freedom Postpaid Plans are offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of the New Prepaid Bundles.
  • Digicel reserves the right to terminate the New Freedom Postpaid Plans forthwith if in its sole opinion the plans are being abused. 
  • Digicel reserves the right to modify or discontinue (permanently or temporarily) the New Freedom Postpaid Plans being offered to its customer at its discretion.
  • Digicel reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of its New Freedom Postpaid Plans. In the event of Digicel giving notice to customers of any such changes to or cancellation of the New Freedom Postpaid Plans, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.
  • Subject to the above, the standard Postpaid Terms and Conditions and 4G Terms and Conditions shall apply.

 

 

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New Freedom Plans FAQs