International Roam Easy
Frequently Asked Questions
The New International Roam Easy plan provides subscribers with benefits of data allocations for general Internet consumption while in eligible roaming destination and reduced Overage Rates for voice calls.
• Roaming Data Allotment.
• Free Incoming call.
• Reduced PayGo/Overage rate for roaming voice calls.
Note: Rates will be based on zone the country is listed that the call is being made to.
The International Roam Easy plans will be available in the follow durations 3, 7, 14 and 30 Day plans.
Prepaid International Roam Easy plans |
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Duration |
3 Days |
7 Days |
14 Days |
30 Days |
Price (BD$) |
$20 |
$50 |
$80 |
$110 |
Data (GB) |
1GB |
2GB |
3GB |
5GB |
All Prepaid customers are eligible to activate this prepaid International Easy Roam plan.
No, corporate customers will not be able to activate this plan.
This plan can be activated via My Digicel App, [Website] or UMM *160#
Yes, activate a roaming bundle before leaving your local/home country. We ask that you activate the roaming feature on your device before your arrival in the roaming destination to ensure the best customer experience.
· There is no limit to the number of times this plan can be activated.
· Subscriber can buy multiple of same or other Prepaid International Easy Roam plans at any given time.
The Prepaid International Easy Roam plans WILL NOT be allowed automatic auto-renewal.
• Yes a prompt is received to opt-in to auto-renewal.
• Prepaid customers should receive the renewal notification 2 days and 1 day before plan expiry.
• Except for the 3 day plan which should provide a notification 24 hours before plans expire.
• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [50MB] and [0 MB] remaining.
Yes any unused data will roll over if a new roaming plan is activated.
Yes plan expiry notifications will be sent.
Customers will be able to check their balance via My Digicel App or UMM short code *160# or USSD *120*180#.
When data allotments are exhausted customers will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage according to the rates on this table:
Customers should be able to use Digi-loan credit to purchase the Prepaid International Roam Easy plan.
The New International Roam Easy plan will be available in 42 countries, click here to view table with eligible roaming destination.
You can dial 12465303444 in order to contact Customer Care while roaming.
Contacting Customer Care while roaming with an active plan, will be charged same rate as if calling a Digicel number.
Alternatively, you may also use the web chat feature within the MyDigicel app to contact customer care.
International Roam Easy (Postpaid)
Frequently Asked Questions
The New International Roam Easy plan provides subscribers with benefits of Data allocation for general Internet consumption while in eligible roaming destination and reduced Overage Rate for voice calls.
• Roaming Data Allotment.
• Reduce PayGo/Overage rate for roaming voice calls.
Note: Rates will be based on zone the country is listed that the call is being made to.
· The Postpaid International Roam Easy plans will be available for follow durations 3, 7 and14 Day plans.
Postpaid International Roam Easy Plan |
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Duration |
3 Days |
7 Days |
14 Days |
Price (BDS$) |
$20 |
$50 |
$80 |
Data (GB) |
1GB |
2GB |
3GB |
| Region | Europe | North America/Digi Caribbean | Rest of the World | South America | Haiti |
| MOC North America/Digi Caribbean | $2.10 | $0.76 | $3.60 | $3.30 | $0.76 |
| MOC South America | $2.10 | $0.76 | $3.60 | $3.30 | $0.76 |
| MOC Haiti | $2.10 | $0.76 | $3.60 | $3.30 | $0.76 |
| MOC Europe | $2.10 | $0.76 | $3.60 | $3.30 | $0.76 |
All Postpaid customers are eligible to activate this postpaid International Easy plan.
No, corporate customers will not be able to activate this plan.
This plan can be activated via My Digicel App, or UMM *160#
No Pre-activation required before arrival in roaming destination, subscriber should be able to activate the plan from any location.
• There is no limit to the amount of times this plan can be activated.
• Subscriber can buy multiple of same or other Postpaid International Roam Easy plans at any given time.
The Postpaid International Roam Easy plans WILL NOT be allowed automatic auto-renewal.
Yes a prompt is received to opt-in to auto-renewal.
Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
Customers will receive data notifications advising when data allotment will soon be exhausted. E.g. Notification will be sent at [150MB], [50MB] and [0 MB] remaining.
Yes any unused data will roll over if a new roaming plan is activated.
Yes plan expiry notifications will be sent.
Customers can repurchase the same Postpaid International Roam Easy before it expires.
Customers will be able to check their balance via My Digicel App or UMM short code *160# or USSD *120*180#.
When data allotments are exhausted customer will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage as per the rates below:
| Region | Digi Caribbean | Haiti |
| Rate Data | $0.30 | $0.30 |
The New postpaid International Roam Easy Plan will be available in 42 countries, see tables below:
| Albania | Egypt | Mexico | St. Eustatius |
| Argentina | France | Netherlands | St. Maarten |
| Australia | Germany | New Zealand | Switzerland |
| Belize | Ghana | Nicaragua | Turkey |
| Brazil | Greece | Peru | United Kingdom |
| Canada | Guatemala | Portugal | United States |
| Chile | Hungary | Puerto Rico | Uruguay |
| Colombia | Ireland | Romania | US Virgin Islands |
| Costa Rica | Israel | Saba | Venezuela |
| Czech Republic | Italy | South Africa | |
| Ecuador | Malta | Spain |
Anguilla |
Bonaire |
Guyana |
St. Vincent |
Antigua |
Cayman |
Haiti |
Suriname |
Aruba |
Curacao |
Montserrat |
TCI |
Barbados |
Dominica |
Jamaica |
Trinidad and Tobago |
Bermuda |
FWI |
St Kitts |
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BVI |
Grenada |
St. Lucia |
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Note: Postpaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.
You can dial 12465303444 in order to contact Customer Care while roaming.
Contacting Customer Care while roaming with an active plan, will be charged same rate as if calling a Digicel number.
Alternatively, you may also use the web chat feature within the MyDigicel app to contact customer care.
