Get More Suite (Data & Bundles)

Frequently Asked Questions

1.     What are the new and improved Prepaid Get More Bundle and Get More Data plans suite all about?

• Digicel is aimed at providing both new and existing customers the best value for the services they use the most!
• The new Get More Bundle suite is inclusive of Minutes, SMS and Data.
• The new Get More Data Plans suite is inclusive of Data.

2.      When will the new Prepaid Get More Bundles and Get More Data Plans be available?

·        The plans will be available from December  1st, 2019.

3.     Who can access the new Prepaid Get More Bundles and Get More Data Plans?

·        The plans are available to all new and existing prepaid customers.

4.      How can I activate any of the new Get More Bundles or Data Plans?

·        The Get More Bundles or Data Plans can be activated via the MyDigicel App and via the short code *246#.

5.      What do I get with the new Prepaid Get More Data Plans?

·        The table below outlines the new plan structures:

	Get More 1Day Data Only	Get More 7Day Data Only	Get More 14 Day Data Only	Get More 30Day Data Only	Get More 30Day Data Only
Validity	1 Day	7 Day	14 Days	30 Days	30 Days
Price	$6.00	$20.00	$40.00	$55	$70
Data	200MB	1.50GB	3GB	5GB	12GB
Roaming	0	0	0	0	0
*Rollover	No	Yes	Yes	Yes	Yes

*Roll over data is capped at 25GB of Data.

6.      What do I get with the new Prepaid Get More Bundles?

·        The table below outlines the new plan structures:

	Get More 1Day Bundle	Get More 7Day  Bundle	Get More 14Day Bundle	Get More 30Day Bundle
Validity	1 Day	7 Day	14 Days	30 Days
Price	$7	$25	$50	$90
Data	350MB	1.2GB	2.5GB	5GB
*Local On Net	Unlimited	Unlimited	Unlimited	Unlimited
*Local Off Net	Included in Anywhere Minutes	Included in Anywhere Minutes	Included in Anywhere Minutes	Included in Anywhere Minutes
*Anywhere Minutes	10	70	250	300
*ILD	Included in Anywhere Minutes	Included in Anywhere Minutes	Included in Anywhere Minutes	Included in Anywhere Minutes
Roaming	0	0	0	0
*Rollover	No	Yes	Yes	Yes

*Roll over minutes is capped at 3000 Anywhere minutes.

*Roll over data is capped at 25GB of Data.

*Fair usage policy applies with the Digicel to Digicel mobile calls.

7.      Where do my Prepaid Get More Bundle minutes allow me to call?

·        *Local On-Net Minutes applies to: Local Incoming & Outgoing Digicel to Digicel mobile calls.

 

·        *Local Off-Net Minutes applies to: Digicel to FLOW mobile/Fixed, Digicel Play Fixed and should now include the Ozone prefix 695, 696 & 697.

 

·        *ILD = Regional & International – Digi Mobile Regional applies to Anguilla, Antigua & Barbuda, Aruba, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Montserrat, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, T&T, TCI, International - USA, Canada and UK Fixed.

 

·        *Anywhere Minutes – This is a combination of the ILD Regional & Int’l and Local Off Net Minutes

·        Number portability is enabled in some Digicel Regional islands and Digicel Barbados is unable to identify if the number(incoming or ourgoing) is a Digicel number or a Other service provider number. In these instances the call will be charged either from Anywhere minutes or at play go Romaing rates.

 

·        Customers will be charged at the standard rates for ALL OTHER destinations when utilising their Other Mobile Voice Minutes while on the new Get More Bundle plans. Please see chargeable destinations below:

o   Other Caribbean – Suriname, Martinique, French Guiana

o   Rest of World – All other destinations not listed in specific categories.

·        Customers will be charged as per the rates outlined per minute (per second billing applies).

Digicel Prepaid Out of Bundle Rates
	Rate
Calls to Digicel Mobiles	$0.60
Calls to Local Other Mobiles	$0.80
Calls to  Local Fixed Lines	$0.80
Incoming Calls Fixed Lines	$0.67
Incoming Calls from Digicel & Other Mobile Originating	Free
Caribbean	$0.80
Other Caribbean	$0.75
US, UK, Canada	$1.25
Cuba	$2.41
Rest of World	$1.85

Digicel SMS Rates
Service	To Send	To Receive
SMS Local	$0.33	FREE
SMS International	$0.33	FREE

 

8.      What are the old plans?

·        Bundle Plans

	1 Day Quick Pick	7 Day Day Quick Pick	14 Day Quick Pick	30 Day Quick Pick
Validity	1 Day	7 Day	14 Days	30 Days
Price	$6	$25	$40	$85
Data	300MB	1.2GB	2GB	5GB
*Local On Net	Unlimited	Unlimited	Unlimited	Unlimited
*Local Off Net	Included in Anywhere Minutes	Included in Anywhere Minutes	Included in Anywhere Minutes	Included in Anywhere Minutes
*Anywhere Minutes	10	70	250	300
*ILD	Included in Anywhere Minutes	Included in Anywhere Minutes	Included in Anywhere Minutes	Included in Anywhere Minutes
Roaming	0	0	0	0
Rollover	No	Yes	Yes	Yes

·        Data Plans

Plan Name	Validity	Price	Data	Roaming	D'Music
1 Day 50 MB	1	$4.00	50MB	No	No
1 Day 100 MB	1	$6.00	100MB	No	No
Life Line	1	$5.00	500MB	No	No
3 Day 500 MB	3	$10.00	500MB	No	No
Pick Data 3 Day	3	$10.00	300MB	No	No
Life Style	3	$12.00	2GB	No	No
7 Day 500 MB	7	$10.00	500	No	No
7 Day 1 GB	7	$14.00	1GB	No	No
7 Day 2 GB	7	$21.00	2GB	No	No
Pick Data 7 Day	7	$17.50	700MB	No	No
Life Size	7	$25.00	5GB	No	No
14 Day 1.25 GB	14	$28.00	1.25GB	No	No
Pick Data 14 Day	14	31.50	2GB	No	No
30 Day 1.5GB	30	$30.00	1.5GB	No	No
30 Day 3 GB	30	$45.00	3GB	No	No
30 Day  5GB	30	$50.00	5GB	No	No
30 Day 10 GB	30	$60.00	10GB	No	No

·        Pick Data Plan

Plan	Price	Data	WhatsApp Messaging	d'Music
Pick Data 30 Day	$45.00	3 GB	NO	NO
Pick Data 14 Day	$31.50	1400 MB	NO	NO
Pick Data 7 Day	$17.50	700 MB	NO	NO
Pick Data 3 Day	$10.00	300 MB	NO	NO

·        Pick Talk Plans

Plan	Price	Digi to Digi Calls	SMS	Other Local Mobile Mins
Pick Talk 30 Day	$45.00	Unlimited*	Unlimited	150
Pick Talk 14 Day	$31.50	Unlimited*	Unlimited	70
Pick Talk 7 Day	$17.50	Unlimited*	Unlimited	35
Pick Talk 3 Day	$10.50	Unlimited*	Unlimited	15

·        Talk Text and Surf Plan

Package	Validity	Price	Minutes	SMS	Data
DigiTalk Text & Surf 100	30 Days	$40.00	100	100	1GB

·        BlackBerry Plans

Plan Name	Validity	Price	Data
BlackBerry Full 7 Days	7 Days	$14.00	500MB
BlackBerry Full 14 Days	14 Days	$28.00	1GB
BlackBerry Full 30 Days	30 Days	$45.00	2GB
BlackBerry Lite 7 Days	7 Days	$10.00	250MB
BlackBerry Lite 30 Days	30 Days	$45.00	1GB
BlackBerry Social 7 Days	7 Days	$10.00	250MB
BlackBerry Social 30 Days	30 Days	$45.00	1GB

9.      What happens to my package if I am on one of the old legacy plans when the new Prepaid Get More Bundle and Data plans are launched?

·        Your plan will remain active until the plan expires. When the plan expires you can activate one of the new plans from the Get More Bundle or Get More Data suite.

·        Auto Renew for legacy plans will end the December 28^th.

10.   What happens to my data and/or minutes from my legacy plan if I upgrade to a new plan from the Get More Bundle or Get More Data Suite?

·        The legacy plan will be cancelled and the data allotment will rollover, however voice miniutes will be lost.

11.    Are customers able to have multiple plans?

·        Yes. Customers can have multiple plans active at once! If a customer attempts to activate the same Bundle plan multiple times, this will simply extend the plan and any unused bundles from the old plan will be automatically added to the new plan.

o   For example, if a customer activates a Get More 30 Day Bundle and is on the 28^th day of that plan and purchases another Get More 30 Day Bundle customer will have one Get More 30 Day Bundle plan with a duration of 30 days and combined quota for voice & data/ data only.

§  SMS is Unlimited thus there will be no rollover.

Current prepaid plans (soon to be legacy plans) will not be compatible with the new Get More Bundle and Data plans. All legacy plans are to be removed December 22^nd, 2019  from the system, and prepaid customers will only have access to the new Get More Bundles and Get More Data Plans available for purchase at that time.

12.   If my Get More Bundle or Get More data plan expires, can I renew it and keep my bundle?

·        Upon expiry of a customer’s last active plan, unused minutes and /or data bundles will be stored but cannot be accessed by the customer unless they activate a new prepaid bundle or data plan within the 24 hour grace period.

Please note: auto-renewal will not occur during the 24 hour grace period, and the customer will have to manully activate a plan(on their own) in order to access their unused mins & data bundles. If no plan is activated within the 24-hour grace period all unused minutes and data will be lost.

 

13.   Will my prepaid Get More Plans Auto-Renew?

·        Yes. All prepaid Get More Bundles and Data Plans will auto-renew (once the customer has sufficient funds). This is also dependent on if the customer changes the auto-renewal setting of the plan.

·        Customers will continue to receive standard auto-renewal notifications advising them of how to change the auto-renewal setting.

·        Customers can have two plans (Bundles and Data Plans) active that are set to auto-renew.

14.   Will the Prepaid Get More Bundle or Get More Data plan quota roll over?

·        YES, all plans will roll over.

·        Customer’s unused minutes and data will rollover as long as they remain within their cycle and keep a Get More Bundle plan active.

·         Customer’s unused data will rollover as long as they remain within their cycle and keep a Get More Data plan active.

o   Anywhere minutes Capped at 3000Mins

o   Roll over Data is capped at 25GB.

15.   How can I check my Prepaid Get More Bundle or Get More Data Plans balances?

·        Customers will be able to check their data balances using the MyDigicel App, the short code *246*or the USSD code *120*131#*.

16.   Can I activate a Prepaid Get More Bundle or Get More Data Plan on my BlackBerry device?

·        No. The Get More Bundle and Get More Data plans are only available for Android and iOS devices.

·        Blackberry devices WILL NOT be compatible for the activation of these plans.

17.   Can I use my Prepaid Get More Bundle or Get More Data Plan while roaming?

·        No. Any data quota received from these Bundles or Data plans is for local data use ONLY.

18.   If I activate a Prepaid Get More Bundle or Get More Data Plan then I decide to switch back to a legacy plan, will I be able to perform this action?

·        No. Legacy plan will be decommission at date December 22nd  2019 and customers will no longer be able to activate any of these plans.

19.    Will I have to pay for the Whatsapp Messaging service or is this free within my Prepaid Get More Bundle or Get More Data plan?

·        All Whatsapp usage, messaging, voice and video calls will be taken from the subscribers allotted data quota; this is outlined based on the plan they have selected. When the allotted data quota has been depleted customers will be charged at the standard per MB rate (61c per MB).

20.   Will I have to pay for the Facebook service or is this free within my Prepaid Get More Bundle or Get More Data plan?

All Facebook usage will be taken from the subscribers allotted data quota; this is outlined based on the plan they have selected. When the allotted data quota has been depleted customers will be charged at the standard per MB rate (61c per MB).

 

Terms and Conditions for the Get More Bundles and Get More Data Plans:

·       This product is ONLY applicable to new and existing prepaid subscribers.

 

·        This service is only applicable for use in Barbados. While roaming, the customer will be charged at the prevailing roaming rates for Voice, SMS and Data usage.

o   NB: Due to system limitations, this cannot be displayed in seconds although the customers balance includes the seconds.

 

·        Customers will be able to transit upwards and downwards to any of the available plans based on the plan that is currently activated.

·       Credit Advance credit will be applicable to purchase select Prepaid Bundles or Data plans.

·        Digicel hereby specifically reserves the right to terminate, cancel, suspend and/or modify the Promotion/Product if any fraud, virus or other technical problem corrupts the administration, security, safety or proper play of the Promotion/Product as determined by Digicel in its sole discretion. In such event, Digicel hereby specifically reserves the right (but not the obligation) to award some other prize hereunder as determined by Digicel in its sole discretion.

·        Digicel reserves the right to at any time vary the terms of the Promotion/Product, to amend its Terms and Conditions, or to withdraw the Promotion/Product. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.

FAIR USAGE POLICY

Digicel operates a fair usage policy (FUP). It is important to Digicel that all eligible Digicel customers are able to access our Services. Accordingly, we have devised a FUP which applies to all our Services. Digicel may rely on this fair usage policy where your usage of the Services is excessive or unreasonable as detailed in this paragraph. Digicel has developed a threshold for the Services and the related tariffs by reference to average customer profiles and estimated customer usage of the Services (particularly the estimated volume and length of calls likely to be made and data used by end users) (the “Threshold”). If, at the absolute discretion of Digicel, Digicel is of the opinion, that your usage of the Services materially exceeds the Threshold over any period (to be determined at Digicel’s sole discretion), Digicel reserves the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Services or to withdraw your access to the Services entirely.

This policy applies to:

All Digicel consumer services in Barbados inclusive of but not limited to:

·        Fixed telephony

·        Mobile telephony

·        Fixed broadband/data

·        Mobile broadband/data

·        SMS services

·        Television services

·        Does not cover any of Digicel’s business or commercial offerings.

Why Fair Usage?

Digicel’s consumer services are designed and engineered for private non-commercial use by its individual customers. The networks are dimensioned to provide the best quality of service to a maximum number of its customers, on the assumption that customers’ use of the services fall within normal personal use. Whilst Digicel may offer “unlimited plans” for some of these services, “unlimited” should not be construed to mean “any”. The services are NOT designed or intended for unreasonable use such as:

·        commercial use,

·        business purposes,

·        use of devices to reroute calls,

·        resale of any service from our network,

·        for bridging conference calls,

·        for service to link two or more communications devices together for the purposes of providing a permanent or semi-permanent circuit

·        voice services other than person to person voice communication

·        Unreasonable use is deemed abuse and in some instances fraudulent use.

 Users of the services share some common infrastructure, communication links and other network resources. This fair usage policy is meant to protect the available network resources capable of delivering a service for those who mean to use it as it is intended. In the context of the unlimited plans, the services are there to be used by all subscribers of the plan. However, those who abuse it to the extent that it affects the ability of others use the services are in breach of fair usage and provisions of the policy would come into effect to restrict such users.

 

Terms & Conditions

The below terms and conditions are applicable to all Digicel products and services:

• Digicel hereby specifically reserves the right to terminate, cancel, suspend and/or modify the Promotion/Product if any fraud, virus or other technical problem corrupts the administration, security, safety or proper play of the Promotion/Product as determined by Digicel in its sole discretion. In such event, Digicel hereby specifically reserves the right (but not the obligation) to award some other prize hereunder as determined by Digicel in its sole discretion.
• Digicel reserves the right to at any time vary the terms of the Promotion/Product, to amend its Terms and Conditions, or to withdraw the Promotion/Product. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
• This product is ONLY applicable to Prepaid subscribers at this time.

 

• Credit Advance credit will not be applicable to purchase any of the Prepaid Quick Pick bundle plans.
• This service is only applicable for use in Barbados. While roaming, the customer will be charged at the prevailing roaming rates for Voice, SMS and Data usage.

 

NB: Due to system limitations, this cannot be displayed in seconds although the customers balance includes the seconds.

• Customers will be able to transit upwards and downwards to any of the available plans based on the plan that is currently activated.
• Digicel hereby specifically reserves the right to terminate, cancel, suspend and/or modify the Promotion/Product if any fraud, virus or other technical problem corrupts the administration, security, safety or proper play of the Promotion/Product as determined by Digicel in its sole discretion. In such event, Digicel hereby specifically reserves the right (but not the obligation) to award some other prize hereunder as determined by Digicel in its sole discretion.
• Digicel reserves the right to at any time vary the terms of the Promotion/Product, to amend its Terms and Conditions, or to withdraw the Promotion/Product. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.