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Start Date: Wednesday November 1st, 2023

End Date:  Wednesday, November 29th, 2023

Service Type: Acquisition

Customer Type: Prepaid, Postpaid and Switching Customers



This Independence Promotion” (the “Promotion”) frequently asked Questions (“FAQ”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Package for a chance to win weekly prizes and take advantage of a special discounted offer. You should read these FAQs and Terms carefully before participating in the Package.

“We” or “us” means Digicel Group Limited, a company registered under the laws of Barbados with registered offices 2nd Floor, William Tower, William Industries Complex, Warrens, St. Michael.  References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).

By participating in the Promotion, you agree to be bound by these Terms.

If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.


1.     What is the Independence Handset Promotion”?

Prepaid customers get a chance to get the DL4 for a discounted price for Independence when activating one of our 7D or higher Prime plans with the below offer.



Regular Price

 Promo Price  Prepaid

 Offer Details 




Activate a Prime Plan 7D or higher and get a DL4 for $129.00


Postpaid and Switching customers can get a Samsung A24 Free or a Samsung A04 at a discounted price when activating one of our Prime Fresh or Prime Luxe plans with the below offer;


Regular Price

 Promo Price Postpaid

 New Postpaid & Switching Offer Details 

Samsung A24



Activate our 35GB + 1200 Anywhere Minutes Prime Plan for $170 and get a FREE Samsung A24

Samsung A04



Activate our 20GB + 500 Anywhere Minutes Prime Plan for $100 and get the Samsung A04 for a discounted price of $100


2.     What is the promotional period for the Promotion?

The promotion is valid from Wednesday November 1st, 2023, 12:00:01AM through to Wednesday, November 29th, 2023 11:59:59PM or while stocks last.

3.     Who is eligible to enter the Promotion?


In order to be eligible for the Promotion, as a prepaid customer you must activate a 7 Day or higher plan and get the DL4 Smartphone for as low as $129.00.


As a postpaid customer, once you activate a new Postpaid Prime plan priced at $170 with a 24 month Contract or you are a migrating customer and sign up with the Postpaid Prime plan priced at $170 you will receive a free Samsung A24 smartphone. A security deposit may be required.


Or as a postpaid customer activate a new Postpaid Prime plan priced at $100 with a 24 month Contract or you are a migrating customer and sign up with the Postpaid Prime plan priced at $100 and get the Samsung A04 smartphone for the discounted price of $100.

A security deposit may be required.


The Following customers are excluded from participating in the Promotion:


a.     Postpaid Corporate & Business account customers;

b.     Persons under the age 18 years;

c.      Digicel Employees and family members.



4.     How do I participate in the Promotion?


It’s simple! In order to be eligible for the Promotion as a prepaid customer activate a Prime Plan 7D & above and get a DL4 Smartphone for the discounted price of $129.


·       As a new postpaid customer or Migrating Postpaid customer (Pre to Post) once you activate a new Postpaid Prime plan priced at $170 with a 24 month Contract you get the Samsung A24 smartphone free.


·       New or Migrating postpaid customer (pre to post) once you activate a new Postpaid Prime Fresh Bundle plan priced at $100 with a 24 month Contract you will receive the Samsung A04 smartphone at the discounted price of $100.



5.     How many select handsets am I allowed to purchase within the promotional period?

You will be allowed to purchase a maximum of two handsets under this special offer.



6.     Where will the selected smartphones be available for purchase?

Customers can purchase these handsets from any of the below retail locations or through a Direct Sales Agent:

a.     Colonnade Mall, Bridgetown

b.     Dome Mall, Warrens

c.      Sky Mall, Haggatt Hall, and

d.     Sheraton Mall, Sargeant’s Village.


7.     How do I sign up for the Handset Promotion?

You may visit any of our Retail Outlets to sign up with an agent or sign up through a Direct Sales Agent.






Additional Terms and Conditions

A.     This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.


B.      We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


C.     You are solely responsible for all associated fees and costs incurred by you for redemption of Other Prizes and for connectivity and data usage in relation to your use of the App. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid plans.


D.     The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.


E.      We reserve the right to modify or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.


F.      If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize to the equal value and/or specification.


G.    Prizes are not exchangeable and are not redeemable for cash.


H.     We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.


I.        Any personal data relating to participants will be used solely for the purposes of this promotion by Digicel and/or by any agent appointed by it to assist with running the promotion on behalf of the Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the promotion for the purposes of administration of the promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the winner) and any other purposes to which you have consented. To see our privacy policy visit: www.digicelgroup.com

J.       Winners may be required to take part in related publicity, including (without limitation) publication of the name and image of a promotion winner along with their winning entry via Digicel’s website, social media and other press and media channels. No additional payment will be given for this.

K.      In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.

L.       For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the Ap

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