Converged Offer – New Postpaid Customers Only
FAQs and Terms & Conditions
These Frequently Asked Questions (FAQs) and Terms and Conditions (the “Terms”) apply to Digicel’s Converged Offer – New Postpaid Customers Only. We encourage You to carefully review these FAQs and Terms before purchasing a device under this offer.
These Terms incorporate the Digicel Mobile Postpaid Terms & Conditions and Privacy Policy, available at: https://www.digicelgroup.com/bb/en/legal.
Definitions:
· “Applicable Internet Plan” means a Digicel fixed internet service plan with a monthly recurring charge of BBD $130 or above, excluding any discounts, taxes, or add‑on services.
· “Converged Offer” or “Converged Promotion” or “Promotion” means the promotional offer under which eligible customers who subscribe to a qualifying Digicel Internet Plan may access a discounted Postpaid Mobile Plan, subject to these Terms.
· “Digicel” “we” or “us” refers to Digicel (Barbados) Limited, a company incorporated under the laws of Barbados, with its registered office at 2nd Floor, Williams Tower, Williams Industries Complex, Warrens, St. Michael. Throughout these Terms, “we,” “our,” and “us” also extend to include our subsidiaries and affiliates (“Affiliates”) as applicable.
· “Eligible Customer” means a New Postpaid Customer over the age of 18, [RC1] [NM2] who has an active Digicel Internet Plan with a monthly recurring charge of BBD $130 or more, or who activates such an Internet Plan at the same time as a new Postpaid Mobile Plan.
· “I” or “You” refers to the purchasing customer. By purchasing a Digicel Plan under this offer, You agree to these Terms and Conditions. If You do not agree to these Terms, You should not participate in the offer.
· “New Postpaid Customer” means a customer who does not have, and has not had, an active Digicel Postpaid Mobile Plan prior to activation under this Converged Offer, as determined by Digicel’s records.
· “Postpaid Mobile Plan” means the Digicel postpaid mobile service plan offered under this promotion at a monthly charge of BBD $85 with a data allowance of 15GB, while eligibility requirements continue to be met.
· “Standard Postpaid Plan” means the applicable Digicel postpaid mobile plan offered at standard retail pricing, which will apply if the customer no longer qualifies for the Converged Offer.
· “Linked Services” means the qualifying Internet Plan and the Postpaid Mobile Plan that are associated to the same customer account for billing and eligibility purposes.
· “Terms” means these FAQs and Terms and Conditions, together with the Digicel Mobile Postpaid Terms and Conditions and Privacy Policy, as amended from time to time.
Converged Offer for review:
The Converged Offer is summarised as outlined below:
| Eligible Customer Type | New Postpaid LNP |
|---|---|
| Internet Plan (required) | $130 or above |
| Postpaid Promo Price (Offer) | $80 BBD |
| Data Allowance | 25GB |
1. What is the Converged Promotion?
Customers who have a Digicel Internet plan of $130 or more and sign up as a New Postpaid Customer can get a special Postpaid Mobile Plan for $85 with 15GB of data.
2. How do I participate in the Converged Offer promotion?
Visit any Digicel store to activate the Applicable Internet Plan (if needed) and sign up for the Postpaid Mobile Plan.
2. Who is eligible?
This offer is only available to New Postpaid Customers who:
· Have an active Digicel Internet Plan of $130 BBD or more, or
· Sign up for a Digicel Internet Plan of $130 BBD after the beginning of the Promotion.
3. What does the Postpaid Mobile Plan offer?
Eligible Customers will benefit:
· 15GB of mobile data
· A special discounted postpaid rate of $85 BBD
· One simple bill when Your services are linked
4. Can existing Postpaid customers get this offer?
No. This promotion is strictly for New Postpaid Customers.
5. Do I need Digicel Internet first?
Yes. You must already have, or activate, an Applicable Internet Plan to qualify.
6. What happens if I downgrade or disconnect the Applicable Internet Plan?
You will no longer qualify for the Converge Offer, and Your postpaid service will move to one of our standard postpaid plans of their choice. View our postpaid plans via the link below. https://www.digicelgroup.com/bb/en/mobile/postpaid
7. Is this available for Prepaid customers?
No.
8. Can new Internet customers access this offer?
Yes. If You sign up for an Applicable Internet Plan at $130 or more and activate a new postpaid line, you u/qualify.
10. Is this a limited-time offer?
Yes. This is a promotional offer and is subject to change or end at any time.
11. Why should I choose this offer?
It gives You premium Internet and our lowest Postpaid price for 15GB, all in one bundle.
Additional Terms and Conditions
All offers are available while stock last and subject to stock availability at participating Digicel locations.
The Postpaid Mobile Plan offered under this promotion is subject to a minimum contract term of 12 [RC1] [NM2] months. Early termination before expiry may result in applicable early termination fees, calculated in accordance with Digicel’s Postpaid Terms.
Digicel gives no warranty or guarantee that its network or services will be uninterrupted or fault-free, but will use reasonable efforts to maintain service quality.
Digicel reserves the right to modify, suspend, or discontinue this offer at any time, with or without notice.
Prices include the Applicable Internet Plan only. Additional services are charged separately.
This Promotion is offered for Your personal use and not for commercial use and You agree not to sell any rewards redeemed through this Promotion.
The Postpaid Mobile Plan offered as a part of this promotion is not transferable, not exchangeable, and not redeemable for cash.
This Promotion is offered for Your personal use and not for commercial use and You agree not to sell any rewards redeemed through this Promotion.
We reserve the right to disqualify You or terminate this offer if the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
You are solely responsible for all associated fees and costs incurred by You for redemption of prizes and for connectivity in relation to Your use of text messages.
Be reminded that once roaming, You will not be able to use any data from Your local prepaid or select postpaid plans.
All Eligible Customers must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.
If a prize is unavailable, we may substitute the prize with an alternative prize to the equal value and/or specification where applicable.
We reserve the right to, at any time, with or without notice, vary or cancel this Promotion or amend the Terms and Conditions of this Promotion. In the event of us giving notice to You of any such changes to or cancellation of the Promotion, it shall suffice for us to give You notice via messages to Your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
These Terms and Conditions shall be construed according to the laws of Barbados.
If there shall be any disputes arising out of or in connection with these Terms and Conditions, the parties shall first attempt in good faith to resolve the Dispute through mediation. If the Dispute is not resolved within thirty (30) days of referral to mediation, it shall be finally resolved by binding arbitration administered according to the laws of Barbados. The seat of arbitration shall be Bridgetown, Barbados. The arbitration shall be conducted by a single arbitrator, and the language of the arbitration shall be English. The arbitral award shall be final and binding on the parties and may be enforced in any court of competent jurisdiction.
To the fullest extent permitted by applicable law, the total and aggregate liability of Digicel arising out of or in connection with this Promotion, whether in contract, tort (including negligence), strict liability, or otherwise, shall be strictly limited to an amount equal to the value of the Customer’s Applicable Internet Plan used to enter this Promotion. The participant’s sole and exclusive remedy in respect of any claim, loss, or damage arising out of or in connection with the Promotion shall be a refund of such amount.
Any personal data relating to customers will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by it to assist with running the Promotion on behalf of the Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, You consent to the use of Your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing Your full name and county and/or disclosing it to third parties on request if You are the winner) and any other purposes to which You have consented. To see our privacy policy visit: www.digicelbarbados.com.