Legacy Plans Update

Dear Valued Customer,

 

We are now transitioning from our Legacy Plan portfolio to focus all our efforts on providing you with the best possible Digital experience through our Prime Bundles. In-line with our promise to always remain transparent and never charge any hidden fees, you will receive a letter from us informing you of the changes to your current postpaid plan.

 

What Does This Mean For You?

With the introduction of our data packed Prime Bundles you will enjoy an increase in your Any Use Data allotment and dedicated app data for our eight (8) apps. In addition, you will also receive a welcome bonus of double your Any Use Data allotment in your first month on your new Plan.

The monthly recurring fee will increase in line with the additional Data and Content options now included. This change will take effect on 28th August, 2021 and will be reflected on your bill issued following this date. 

While we understand how these price adjustments may affect you, we want to assure you that the additional data allotment ensures that we preserve the value within each of the affected plans.

 

We Are Here For You

Our customers are very important to us and we thank you for making Digicel your provider of choice.

Should you require any further information or wish to discuss your postpaid plan options our dedicated Customer Care team are available on 530-3444/530-7000 from 8:00am – 8:00pm daily and our specialized Live Chat Agents are available 24/7 in the My Digicel App.

Further information may also be viewed in the Support Tab.

    FAQs

The older Postpaid Plans are classified as Legacy plans. With the introduction of our new data packaged       Prime Bundles, the upgraded Legacy plans will now receive an increase in any use data allotment, up to 45GB of dedicated app data for each of our eight (8) Digital Apps and a price increase on selected plans.

We are now transitioning from our legacy plan portfolio to focus all our efforts on providing you with the best possible Digital experience through our Prime Bundles. In-line with our promise to always remain transparent and never charge any hidden fees any customer whose plan is changing will have received a letter informing you of the changes to your current postpaid plan. 

The plan adjustment will take effect from Aug 28th, 2021 and the change will be reflected on your August bill (due on 27th Sept). 

Each plan being changed will receive an upgrade to include additional Any Use Data, full Prime benefits (premium app/content access and 1GB per app per day to enjoy it with) as well as double data in your first month on the new plan. This double data will rollover as normal helping customers avoid any overage charges in future.

Yes. Your unused minutes and your unused data from your old Legacy postpaid plan will rollover. However, if your account becomes two-way barred (i.e. cannot make or receive calls) due to outstanding payments, your rollover data and minutes will be lost.

You will have two options, if you find that you are consistently going over your Data or Voice allotment we recommend upgrading your plan, details of all our Postpaid Plans are available here, alternatively you may choose to use Data or Voice at the Pay as You Go rates listed here

 

No, the old plans are no longer available for new subscribers. 

Yes customers can view all available postpaid plans here

The USSD code to check your bundled minutes and data is as follows:-

Voice and Data Bundle - *130#

No, the data quota contained within all standard Postpaid Plans is for local data use only.

Roaming will be PAYGO unless a dedicated roaming plan is purchased. 

Customers have the following options to request further details:

·        530-3444/530-7000 from 8:00am- 8:00pm daily

·        Live Chat Agents are available 24/7 in the My Digicel App 

·        Website in the FAQ section 

·        Retail Stores