Christmas Hero Handset Promotion

  These Christmas Hero Handset Promotion” (the “Promotion”) Frequently asked Questions (“FAQ”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Package for a chance to win a grand prize and a take advantage of a special discounted offer. You should read these FAQs and Terms carefully before participating in the Package.

“We” or “us” means Digicel Group Limited, a company registered under the laws of Barbados with registered offices 2nd Floor, William Tower, William Industries Complex, Warrens, St. Michael.  References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).

By participating in the Promotion, you agree to be bound by these Terms.

If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.

 

1.      What is the “Christmas Hero Handset Promotion”?

Digicel is offering its customers;

Hero Devices

 Device

 Prepaid 

 Offer Details 

 Alcatel 5033

$189.00

Purchase the Alcatel 5033 for $189 and get the 30D Prime Bundle  Plan FREE

Digicel 3 Pro

$210.00

Purchase the DL-3 Pro for $210 and get the 30D Prime Bundle  Plan FREE

Samsung AO1

$389.00

Purchase the Alcatel A01 for $389 and get the 30D Prime Bundle  Plan FREE

Device

 Postpaid

 Offer Details 

 Alcatel 5033

$99.00

Purchase Alcatel 5033 LTE Smartphone for $99 and activate Postpaid Prime Bundle Start and get the 3rd month FREE

Digicel 3 Pro

$159.00

Purchase DL3-Pro Smartphone for $159 and activate Postpaid Prime Bundle Start and 3rd month FREE

Samsung AO1

$319.00

Purchase Samsung A01 LTE Smartphone for $319 and activate Postpaid Prime Bundle Start and 3rd month FREE

Existing Postpaid Customers only - Min 2yr

 Device

 Postpaid

 Offer Details 

 Samsung A315

$715.00

Existing Customers! Upgrade your handset and get a special price on selected handsets. Account Must Be Active for a minimum of 2 years

Samsung A515

$869.00

Samsung S20FE

 TBC

 

2.      What is the promotional period for the Promotion?

The promotion is valid from Monday, December 7th, 2020 12:00:01AM through to Friday, January 20th, 2021 11:59:59PM or while stocks last.

 

3.      Who is eligible to enter the Promotion?

In order to be eligible for the Promotion, as a Prepaid customer you must purchase a DL3 Pro, Alcatel A1 5033 or Samsung A01 smartphone.

As a postpaid customer, once you activate a new Postpaid Prime Start plan with a 24 month Contract or you are a migrating customer and activate any Postpaid Prime plan you must purchase a DL3 Pro, Alcatel A1 5033 or Samsung A01 smartphone you are eligible.

As an Existing customer your account must be active for a minimum of 2 years, with a Contract Renewal for a minimum of 3 years and once you upgrade your handset.

The Following customers are excluded from participating in the Promotion:

a.     Postpaid Corporate & Business account customers;

b.     Persons under the age 18 years.

 

4.      How do I participate in the Promotion?

It’s simple! In order to be eligible for the Promotion, as a Prepaid customer you must purchase a DL3 Pro, Alcatel A1 5033 or Samsung A01 smartphone you will receive a free Prime 30 day bundle.

As a postpaid customer, once you activate a new Postpaid Prime Start plan with a 24 month Contract or you are a migrating customer and activate any Postpaid Prime plan you must purchase a DL3 Pro, Alcatel A1 5033 or Samsung A01 smartphone.

As an Existing customer your account must be active for a minimum of 2 years, with a Contract Renewal for a minimum of 3 years and upgrade your handset. With the upgrade you will get a special price on selected handsets; Samsung A315 $715, Samsung A515 $869 and New Model Samsung Gal S20FE TBC

 

5.      How many select handsets am I allowed to purchase within the promotional period?

You will be allowed to purchase a maximum of two handsets under this special offer.

 

6.      Where will the selected LTE smartphones be available for purchase?

Customers can purchase these Hero handsets from any of the below retail locations:

a.     Colonnade Mall, Bridgetown

b.     Dome Mall, Warrens

c.      Sky Mall, Haggatt Hall, and

d.      Sheraton Mall, Sargeant’s Village.

 

7.      How do I sign up for the Christmas Hero Handset promotion this Christmas?

You may visit any of our Retail Outlets to sign up with an agent.

 

8.      Will this Promotion be eligible with the Shake to Win Promotion?

Yes. This Promotion is eligible with the Shake to Win Promotion. The Promotion allows you to win prizes by shaking your phone via the Shake It gaming mechanism in the My Digicel App. Each participating customer will have an opportunity to win prizes daily and weekly.

 

Additional Terms and Conditions

A.     This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.

B.     We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

C.     You are solely responsible for all associated fees and costs incurred by you for redemption of Other Prizes and for connectivity and data usage in relation to your use of the App. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid plans.

D.     The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.

E.      We reserve the right to modify or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.

F.      If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize to the equal value and/or specification.

G.    Prizes are not exchangeable and are not redeemable for cash.

H.     We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

I.       Any personal data relating to participants will be used solely for the purposes of this promotion by Digicel and/or by any agent appointed by it to assist with running the promotion on behalf of the Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the promotion for the purposes of administration of the promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the winner) and any other purposes to which you have consented. To see our privacy policy visit: www.digicelgroup.com

J.      Winners may be required to take part in related publicity, including (without limitation) publication of the name and image of a promotion winner along with their winning entry via Digicel’s website, social media and other press and media channels. No additional payment will be given for this.

K.     In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.

L.      For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.