a. Ensure network mode is on “auto connect”. (available in phone settings).
b. Postpaid customers need to ensure roaming is enabled on account.
c. Ensure data while roaming is enabled (available in phone settings).
d. Check APN in settings to ensure correct based on market.
e. Select Manual update and choose partner if automatic selection is not completed.
f. Ensure phone is compatible – triband/quadband phone.
g. Download My Digicel App prior to roaming to purchase or reactivate plan, buy additional top up or check balance .