postpaid-notice

Aruba – Postpaid Prime Bundles

 

We hope you are as excited as we are on our final step in becoming a Digital Operator.

 

  1. First off, what is a Digital Operator?

You’ve heard about how we’re going all in on digital, right? Well, it’s our job to meet you where you are.

As a mobile operator, we sold minutes and MBs. Now, as a Digital Operator, we’re all about delivering digital experiences and engagement - we’re making that happen 1440 minutes of each day.

This means always being there, always on and always having something to offer you – no matter what you’re into. Whether it’s Sports, Music, News, Messaging, Marketplaces, Cloud Storage, Radio, and Podcasts – we have something for everyone, every minute of every day.

 

2.      How are we showing customers what Digital Operator means?

So, we’ve agreed that we’re a Digital Operator, and we understand what that means. Now, how do we show you what that means?

The first major move in our new Digital Operator and Customer Relationship is providing you with an opportunity to upgrade to our NEW Digital Prime Bundles

That means we’re enabling you to enjoy all of the digital engagement, digital experiences and data you could possibly wish for. Say hello to our all-new Digicel Prime Bundles.

Put simply, the Prime Bundles are our future. Our Digital Operator future.

 

3.      Sounds interesting! Tell me about those Prime Bundles.

Our Digital Operator promise to you is simply MORE, 1440 minutes of each day, and our all-new Prime Bundles do just that. Here’s how: We’re giving you BRAND NEW exciting Digital Bundles which include 7 Apps, each with its own data allocations.

Our Prime Bundles feature SEVEN Digital Apps. D’Music and PlayGo for music and TV streaming, BiP for messaging, video calls, gaming and marketplaces, LOOP for news, Billo for cloud storage and Go Loud for Local Radio and Podcasts - each with its own super generous data allotment so you can feel, touch, experience and enjoy them as you live your digital lives. However, that’s just the start; our Prime Bundles also feature free access to live sports streaming with SportsMax and to Digicel’s self-care destination, MyDigicel app.

Not only that, with our Prime Bundles, we’re making sure you enjoy more of the things you love, with even more data.

Whatever you’re into, we have a digital experience for you. This means you get to do more, experience more, learn more, laugh more, make more, share more, listen more and play more together with Digicel.

 

4.      Why are the Digital Prime Bundles more expensive than the OLD bundles

We are all about giving you MORE. Our Digital Prime Bundles have more value through LARGE data allocations paired with a lineup of exciting and useful Apps

  1. Which Digital Apps are included in the Prime Bundles?

The Digital Prime Bundles include our full suite of Digital Apps. The amazing thing? There is an App for everyone, no matter what you’re into. The Digital Prime Bundles include 7 Digital Apps: PlayGo, BiP, Loop, SportsMax, Billo, GoLoud, D’Music

  1. How do I activate the Prime Bundle?

 

 No need to lift a finger, we have upgraded your plan to the prime bundle automatically.

The Digital App Bundles will allow rollover of data not exceeding 2 times the 30Day Plan data allocations.

Example - If the largest plan in the market offers 45GB for the Digital App data allocations, then only 45GB will be rollover each month. If I have 42GB PlayGo Data remaining on my account and activate a plan that offers an additional 45GB, those 45GB will Rollover leaving me with a balance of 87GB PlayGo bundle. At any time, I can have a maximum of 90GB per app.

7.      How much data will the Digital Apps offer our Customers?

We are all about giving you more of what you love.

The great thing about our Prime Bundles is that they come loaded with super generous data allotments for each of our digital apps so you can try, touch, feel and experience them as much as you like.

Like any other app or data used on your phone, exactly how much you can do per MB or GB varies with a range of factors from the quality of video being streamed, the strength of your signal, how many people are on a call, etc.  There can also be some “background data use” for apps that auto-update.

With that said, as a rough guide, 1GB of data would allow you to do the following:

 

Per GB experience

PlayGo

120 minutes streaming

BIP Voice & Video

50 minutes video calling or 1000 minutes voice calling

Loop

500 articles

SportsMax

120 minutes  steaming

Billo

1000 photos

GoLoud

15 hours radio

Dmusic

220 songs (15 hours of music)

             

  1. What are the specifications on the Apps provided in the Prime Bundles

 

D’Music: Data allowance will be created for D’Music usage only; No other apps or browser will be able to access the data in the dedicated app other than D’Music traffic. When the D’Music bundle is finished, customers will be charged from their regular data bundle if available.

PlayGo 2.0: Data allowance will be created for PlayGo usage only; No other apps or browser will be able to access the data in the dedicated app other than PlayGo traffic. When the PlayGo bundle is finished, customers will be charged from their regular data bundle if available.

Billo: Data allowance will be created for Billo use only. The dedicated app will be configured to allow Billo traffic for upload and download; no other application or data traffic will be allowed from this dedicated app data. Once the bundle is finished, customers will be charged from their main data for Billo usage.

   

BiP: Data allowance details to be created for specific BiP use only. The BiP dedicated app is configured to allow BiP Audio & Video call respectively. Zero Rating will be applied to Unlimited BiP Text which will not be used from this dedicated data bucket.  BiP Group Video Calling, Discovery and Games will be charged from customer’s main data. No other application or data traffic should be allowed from this dedicated data. Once the allocated BiP data is finished, data traffic will be charged from the main data for BiP usage.

SportsMax: A data allowance will be provided for SportsMax traffic only; Eligible plans will include free SportsMax subscriptions. When the Sportsmax bundle is finished, customers will be charged from their main data bundle, if available.

Loop: A new Loop Data Allowance will be configured [NvdW1] for Loop traffic only; the whitelisted data WILL NOT cover Loop Video and Advertisement; this traffic will be charged from the main data account. When the loop bundle is finished, customers will be charged from their main data bundle, if available.

Go Loud: A data allocation within the prime bundle will be provided for Go Loud usage. The data will be configured to allow only Radio and Podcast live streaming. The Podcast video on demand will be charged from the MAIN DATA ACCOUNT. No other apps or browser will be able to access the data allocated other than Go Loud. When the Go Loud bundle is finished, customers will be charged from their main data bundle, if available.

 [NvdW1]Will be or is? Is this for customer use? Then we cannot say what will be, only how the situation is Now for the customer