My handset is in need of repair – how do I go about getting it fixed?
Phones should be taken to the nearest dealer store with the receipt. After the handset was checked to be in warranty, the dealer store will process the phone for repair and issue a loaner phone to the customer.
My phone is out of warranty but needs to be repaired. What can I do?
The phone can be taken to the repairs centre, by the customer and the customer will be required to pay the cost for repairs.
My handset is being repaired but I did not get a loaner handset?
The customer will be issued with a loaner phone based on availability.
What is the normal repair time?
The normal repair time for a customer’s defective handset is minimum 5 working days from the time of delivery of the phone to the Dealer store.