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You will have the opportunity to work in a fast-paced, International enterprise environment, with local presence, where your skills will be valued and rewarded. Digicel offers a competitive salary, flexible and good working environment with an opportunity to grow and develop in your career aspirations.  

 

To Apply

To apply please send us your CV and a detailed motivation letter at: hr.aruba@digicelgroup.com

JOB PROFILE

 

Job Title
Business Solutions Executive Aruba

 

Department
Sales

 

Job Architecture
Specialist I

 

Reports to (position)
Head of Sales

 

Primary objective

 

Reporting to the Head of Sales your primary duty will be to deliver Sales, work with and support the Business Solutions Sales Unit. To grow the business and meet the sales targets for Digicel Business in the ICT area across Aruba including Business Voice, Private Circuits, Internet, Cloud Services and IP PBX services.

 

Role includes Solution Sales at Cxx-Level and involves all aspects from cold canvas/cold calling, prospecting, presenting, following up from meetings designing solutions, developing products and signing up customer contracts as well as post-sales workshops.

 

Number of persons managed/supervised and their positions

None

 

 

 

 

Main Duties and Responsibilities

 

-        Achieve monthly assigned Sales targets

-        Provide Account Plans for each account in order to provide consultation on products and services that would best serve customer needs.

-        Develop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy

-        Manage the Recurring Revenue Account relationship

-        Prospect for new customers

-        Developing relationships between ICT departments and Digicel’s Business Solutions Sales Team

-        Support the ICT Solutions Sales team on technical Sales Opportunities

-        Act as a technical resource to both internal and external clients

-        Drive multi service ICT revenues on multiyear contracts for Business Voice, Private Circuits, Internet, WAN, Cloud Services and IP PBX services.

-        Work with internal and external resources to develop solutions for corporate clients

-        Interface directly with customers on technical issues where necessary

-        Attend customer sites and present on Digicel capabilities and future plans

-        Identify additional sales opportunities, such as ICT opportunities and Affinity offers.

-        Provide feedback to Digicel management on activities of our competitors, their products and positions in assigned accounts.

-        Proactively gain high-level buy-in and build relationships with key decision makers within assigned accounts through the use of account development plans and engagement strategies.

Academic qualifications and experience required for the job

-        First Degree in Business Management, Information Technology, or related fields

-        At least five (5) years account management/sales experience

-        Two years’ experience in selling cloud solutions/propositions or similar/related products

-        Proven track record of outstanding sales success

-        Experience in a Quota driven environment is essential.

-        Strong network on the island

-        Experience in selling Business Solutions (ICT Product & Services) is a big plus

-        Strong commercial acumen with hands on approach

-        Experience with working in a high pressure, target driven environment

-        Excellent expression in English, Dutch and Papiamento (verbal and written)

 

Functional skills:

-        Excellent interpersonal and communication skills

-        Must have experience with PowerPoint, Excel, MS Word and Outlook

-        Must have working knowledge of a sales management tool (Salesforce.com preferred)

-        A proven ability to achieve sales objective and targets

-        High level of drive and stamina

-        Ability to work on own in a dynamic and competitive environment

-        Must demonstrate use of consultative selling and closure of complex sales either directly or through 3rd party partnerships

-        Must exhibit professional presentation skills and persuasive communication skills.

-        Must possess proven successful organizational and account management skills

 

Internal/External contacts:

Interaction with other departments to facilitate the provision of prompt and premium service to customers

Direct interaction and Public/Customers

 

Working Conditions:

-        Frequent travel

-        Some of hours where required to fit around customers schedules

 

Key Performance Indicators:

-        Key Performance Indicators:

-        Achieving Sales Performance targets (new business and revenue contribution)

-        Full use of Salesforce.com and other software tools in daily activities

-        Complete relevant training courses to be agreed with management

-        Other SMART Objectives agreed in Performance Management tool

 

In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.

 

 

JOB PROFILE

 

Job Title
Communication Officer

 

Department
Marketing

 

Job Architecture
Specialist II

 

Reports to (position)
Market Manager

 

Primary objective

 

Marketing Executive with experience in market planning and executing marketing strategies

Number of persons managed/supervised and their positions

None

 

 

 

Main Duties and Responsibilities

 

-        Lead the marketing planning process to ensure the marketing plans deliver all the set KPIs for market

-        Optimize budget allocation and initiatives across the year to achieve business objectives.

-        Drive the planning process and execute all marketing campaigns

-        Ensure activities have measurable targets; complete dashboard templates for measurement and comparison.

-        Execution of all local marketing campaigns

-        Assessing local needs and requirements

-        Communication management (external)

-        Seeking go to market plans approvals from marketing manager

-        Prepare localized OpCo advertising campaign

-        Managing local CEO’s within the Market

 

Academic qualifications and experience required for the job

-        2-3 years’ experience in marketing planning with evidence of delivering effective marketing strategies and programmes across complex global/regional marketing organizations.

-        Business or marketing degree or equivalent.

 

Functional skills:

-        Excellent written and communications skills across the range of executions from press releases, advertorials, speeches and by-lined articles to case studies and white papers

-        Excellent grasp - and proven experience, of planning and running consumer - business to business and corporate communications campaigns

-        Experience of Social Media campaigns and in-depth knowledge of current SM trends

-        Creativity and willingness to work on own initiative in an ever changing environment

-        Ability to work under pressure in order to meet challenging deadlines

-        Strong organizational skills and attention to detail

-        Can do attitude and upbeat, positive and dynamic personality

-        People Management skills

-        Good administrative skills

-        Proficiency in Microsoft suite of applications

 

Internal/External contacts:

-        Head of Marketing Operations – DCL

-        Marketing Manager

-        Hub Manager

-        CEO – Local Markets

-        DCL Marketing team

-        Local Marketing Team

-        Suppliers & Media personnel

 

Working Conditions:

-        Although working hours 8 to 5 Monday to Friday the role will entail working outside of these hours

 

Key Performance Indicators:

-        Annual, quarterly and monthly marketing activation plans to deliver business objectives.

-        Adoption of central marketing plans in market and achievement of local KPIs

 

 

JOB PROFILE

 

Job Title
Corporate Account Manager

 

Department
Corporate Sales

 

Job Architecture
Specialist II

 

Reports to (position)
Head of Business Sales

 

Primary objective

 

The primary objective of this position is to manage Digicel's relationship with its Corporate Customer base while ensuring that sales targets are met through growth of existing assigned customers.

 

Number of persons managed/supervised and their positions

None

 

 

 

Main Duties and Responsibilities

 

-        To create new business from Digicel’s existing assigned customer base.

-        To determine new sales opportunities.

-        To package and present a solution to a typical customer, verbally and/or in writing.

-        Explain benefits of current and future promotions to customers/clients.

-        To grow client accounts by developing Digicel's relationship with the client, identifying opportunities, and taking a planned approach to seizing them.

-        To develop effective relationships in order to understand and respond to clients motives and requirements when account planning.

-        Apply pricing models to a range of situations.

-        Other duties that may be assigned.

 

Academic qualifications and experience required for the job

-        High level education and experience (at least 3 years commercial related),

-        3 Years of Account Management/Customer Service/Sales experience preferable in a high Technology Service sector firm

-        Strong commercial acumen with hands on approach

-        Experience with working in a high pressure, target driven environment

-        Excellent expression in English, Dutch and Papiamento (verbal and written)

 

Functional skills:

-        Knowledge of local market

-        Knowledge of Digicel products as well as competitors’ products

-        Advanced PC skills (Word and Excel plus other department specific systems)

-        Works co-operatively with others to achieve team goals

-        Requires a strong knowledge of relevant business practices and procedures in their field

-        Excellent interpersonal skills

-        Time management skills

Internal/External contacts:

-        Interaction with other departments to facilitate the provision of prompt and premium

-        service to Customers

-        Direct interaction and Public/ Customers

 

Working Conditions:

-        Although working hours 8 to 5 Monday to Friday the role will entail working outside of these hours

 

 

JOB PROFILE

 

Job Title
Head of Consumer Sales ABC 

 

Department
Operations

 

Job Architecture
Manager I

 

Reports to (position)
CEO ABC 

 

Primary objective

 

The primary objectives of this position are :

-        To meet the sales objectives to support the financial objectives as set by group for Digicel Curacao;

-        To identify (new) Business opportunities while supporting the total Commercial objectives of the Company through excellent channel network relationships and excellent execution skills;

-        To manage and maintain relationships between Digicel and authorized dealers and ensure maximized sales revenues;

-        To ensure that the organization has the optimal resources, infrastructure and systems to support the operations of customer care; namely, handling all customer queries.

-        Ensuring that adequate succession plans are in place for each position within the department.

Number of persons managed/supervised and their positions

Total persons (direct): Store Team Leaders - Recharge Manager - Logistic & Warehouse Manager - Customer Care Team Leaders - Quality & Assurance Trainer

 

 

Main Duties and Responsibilities

 

-        Increase Digicel position (market share) by developing a detailed sales plan and meet revenue growth objectives through acquisition.

-        Develop and execute new promotions that will increase growth of revenue, prepaid and postpaid sales.

-        Responsible for all consumer sales activities and results on the island.

-        Formulate & ensure achievement of company sales & profit objectives within each channel through the retail, distribution and direct sales.

-        Deliver a high quality Retail channel that delivers amazing service to our customers, meeting sales targets and meeting the Group Retail standards. Deliver a Recharge distribution plan supporting strong continuous growth of Electronic recharge quarterly or as requested by Management.

-        Develop and manage a strong sales operations team, supporting the operation with reporting, also ensuring an efficient and effective distribution and stock management with the purpose of supporting the sales objectives.

-        Manage, motivate, train and develop an energetic team.

-        Liaise with all other departments to ensure that the CC can support all new products and services.

-        Develop, implement and monitor Digicel’s Customer Service strategy to ensure that the Call Centre can support all Digicel’s future needs.

-        Continuously identify process and improvements within the Call Centre and the organization that would improve customer service.

Academic qualifications and experience required for the job

-        Minimum of 5 - 7 years commercial management experience with a successful sales track record in Consumer market.

-        Demonstrating leadership using proven methods to stimulate a team and make team members more productive.

-        Track record in strategic thinking, project management and planning, translated into action.

-        Commercial experience with revenue generation and cost reduction.

-        Well-developed interpersonal and negotiating skills.

-        Minimal 5 years of financial planning and budget management experience.

-        Ability to take on and meet targets consistently and to take ownership for results.

-        Strong background in operational excellence (procedures and processes)

-        Well-spoken in English, Dutch and Papiamentu. Spanish is a plus

 

Functional skills:

-        Knowledge of local market, and market opportunities

-        Advanced PC skills (Word and Excel plus other department specific systems)

-        Works co-operatively with others to achieve team goals

-        Proficient in delivering presentations to internal audiences

-        Requires a strong knowledge of relevant business practices and procedures in the field

-        Excellent interpersonal skills

-        Effective communication skills

-        Time management skills

 

Internal/External contacts:

-        Interaction with other departments to facilitate the provision of prompt and premium service to Customers

-        Direct interaction with Public/ Customers

 

Working Conditions:

-        Although working hours 8 to 5 Monday to Friday the role will entail working outside of these hours

 

 

JOB PROFILE

 

Job Title
ICT Engineer

 

Department
Technical

 

Job Architecture
Specialist I

 

Reports to (position)
IT/IP Manager

 

Primary objective

 

The ICT Engineer is responsible for working with the ICT team towards implementing the ICT services sold to clientele by Digicel Business Corporate Sales team. It will involve the implementation, configuration and maintenance of ICT solutions across the corporate account base and other suitable customers. The position will involve all aspects of ICT product implementation, configuration and maintenance.

Number of persons managed/supervised and their positions

None

 

 

Main Duties and Responsibilities

 

-        SIP and/or GSM Gateway surveys and installations.

-        PBX surveys and installations.

-        PMTP (Point to Multi Point) surveys and installations.

-        Cloud services – consultancy, application installations.

-        WIFI mesh surveys

-        Cabling surveys

-        Prepare and finish cabling, both at customer premises and Digicel office or service locations.

-        Prepare quotation for customer installation and place orders for parts or services at local or off island dealers.

-        Provide first line identification and resolution of faults for ICT products (PBX, gateway, wifi, cloud service, etc.)

-        Configure and roll out PBX hardware, software and administrator tools on client devices to support with ICT products.

-        Install Client software for cloud services, service administration and monitoring purposes.

-        Configure dial plan for PBX and SIP/Gateway installations.

-        Troubleshoot, diagnose and repair hardware and software for ICT products.

-        Keep accurate documentation and ensure all required documentation is maintained in a timely basis.

-        Working On Call (out of office hours maintenance and/or trouble shooting)

-        Other ICT/Business Solutions related tasks as requested by your department manager.

Academic qualifications and experience required for the job

-        Professional Education or equivalent combination of education in a related field of study.

-        Engineering/Science degree desirable but not essential.

-        At least three (3) years’ experience performing in a similar role / duties.

-        Experience in and with the mobile telecommunications sector would be considered a valuable asset.

-        An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

-        In-depth knowledge of ICT-related hardware and software applications.

-        CSE & CCNA Cisco certifications, Avaya Certifications and/or further technical qualifications.

-        Must be in possession of a valid driver’s license.

-        Must be eligible to live and work in Aruba.

 

Functional skills:

-        Strong LAN/WAN design and implementation skills

-        Strong Storage and Virtualization Architectures skills

-        Strong IP Voice Architecture skills

-        Switching & Routing (CISCO preferred)

-        Strong TCP/IP Knowledge

-        Hands on Knowledge of PBX technologies mainly IP, Hybrid and Analogue from Multiple Vendors for integration solutions

-        Comprehensive GSM knowledge to tailor complex corporate solutions

-        Meet the agreed customer engagement target

-        All reports and CRM inputs up to date and correct

-        Proven track record of delivery

-        Problem solver

-        Team player - able to establish good working relationships with the wider team

-        Project Management

-        Strong interpersonal, organizational and time management skills

-        Knowledge of Digicel Products and Services

 

Internal/External contacts:

 

 

 

Other required Skills and Competencies:

-        Must be fluent in English and knowledge of a second language (Spanish, Dutch, and Papiamento) would be considered a plus.

-        Must have and apply good judgment in all situations

-        Attentive to detail

-        Self-motivated and result-oriented approach to work

-        Strong organizational skills

-        Ability to multi-task and deliver against competing priorities

-        Ability to build strong relationships and work as part of inter-disciplinary teams

-        Ability to strive in a fast-paced and demanding service environment

-        Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.

-        Confidentiality Integrity, Honesty and trustworthiness.

-        Initiative and resourcefulness in the conduct of duties.

-        Strong communication (oral and written) and interpersonal skills.

-        Ability to relate to a diverse working environment.

-        Expert working knowledge of MS Office programs (Excel, Word, PowerPoint and Outlook) & Visio

 

Working Conditions:

-        Occasional travel

-        Some hours are required to fit around customer’s schedule

Key Performance Indicators:

-        Maintain all relevant accreditation and specializations identified to carry out the role

-        Agree and achieve relevant training paths which will align with ICT strategic development across multiple vendors’ technologies

-        Achieve Monthly Targets for service delivery and response times as laid down by manager

 

JOB PROFILE

 

Job Title
Senior Business Solutions Manager

 

Department
Business Sales

 

Job Architecture
Head of Department (HOD)

 

Reports to (position)
Market CEO

 

Primary objective

 

The primary objective of this role is to lead, develop and motivate the Digicel business sales team & deliver GSM revenue streams and new revenue streams via building an ICT business for Digicel Aruba. To achieve growth and revenue objectives as an integral part of the overall Digicel Aruba.

 

Number of persons managed/supervised and their positions

Business Team, approximately 6 people

 

 

 

Main Duties and Responsibilities

 

-        To manage and develop the Business Solutions Sales and support teams.

-        Ensuring new business, retention of existing business and aftersales support.

-        Support the Business Solutions Sales team on all sales activities

-        Work with internal and external resources to develop solutions for

-        corporate clients

-        Salesforce.com Management on a daily basis:

-        Weekly sales forecasting by developing and having a clear understanding of exit run rate vs budget vs pipeline cover. Being able to track trends, modify sales forecast for anticipated market trend changes, monitor market and competition

-        Assist the team to grow business in key corporate segment by developing strategic account plans

-        Monitor and coordinate all aspects of Sales including prospecting, presenting, following up from meetings designing solutions, developing products and signing up customer contracts as well as post-sales workshops

-        Liaise with the Corporate Operation Team Leader the ensure that the business sales calls are made by the Corporate Desk Executives ensuring that the Business Sales Team achieves an average of six (6) customer visits per day

-        Ensure invoicing and debt collection is carried out on time by working with Finance

-        Coach and assist the Team:

§  Ensure that company policies are maintained by all Business Solutions staff

§  Achieve personal and team targets as agreed with Business Solutions Director

§  Any other duties as assigned by the Business Solutions Director

 

Academic qualifications and experience required for the job

-        Higher professional Education or equivalent combination of education in a related field of study.

-        Background in sales

-        At least one (1) year' supervisory experience and at least three (3)years of experience in a customer- oriented environment

-        Intimate knowledge in Telecommunications

-        Demonstrated ability in copywriting, business writing, editing and production of marketing materials.

-        CSE Cisco certifications, Avaya Certifications and/or further technical qualifications

-        Expert working knowledge of MS Office programs (Excel, Word, PowerPoint and Outlook).

 

Functional skills:

-        Strong and effective verbal and written communication skills

-        Interpersonal skills

-        Planning and Organizational skills

-        Analytical skills

-        Time Management skills

 

Internal/External contacts:

All Digicel colleagues and corporate clients

 

Other required Skills and Competencies:

Key: C: Critical I: Important D: Desired

-        C: Attentive to detail

-        C: Self-motivated and result-oriented approach to work

-        C: Strong organizational skills

-        C: Ability to multi-task and deliver against competing priorities

-        I: Ability to build strong relationships and work as part of interdisciplinary teams

-        C: Ability to strive in a fast-paced and demanding service environment

-        C: Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.

-        C: Confidentiality Integrity, Honesty and trustworthiness.

-        I: Initiative and resourcefulness in the conduct of duties.

-        C: Strong communication (oral and written) and interpersonal skills.

-        I: Ability to relate to a diverse working environment.

-        C: Expert working knowledge of MS Office programs (Excel, Word,

-        PowerPoint and Outlook) & Visio

 

 

 

Working Conditions:

-        Although working hours 8 to 5 Monday to Friday the role will entail working outside of these hours

 

 

JOB PROFILE

 

Job Title
Store Executive

 

Department
Retail Aruba

 

Job Architecture
Support II

 

Reports to (position)
Store Team Leader – Supervisor – Line Manager – Retail Distribution Manager

 

Primary objective

 

Digicel's goal is to provide our customers with affordable and innovative mobile communications that fosters personal and professional connections between nations and people.

 

Store Executive helps customers find what they are looking for and to try and interest them in buying the merchandise, while providing them with Digicel’s high standards of service.

 

On a typical day the Store Executive will:

-        Describe services and product’s features; including demonstration of its use

-        Show various models and colors;

-        Explain the features of various models;

-        Provide information about warranties, the meaning of manufacturers’ specifications, and the types of options and financing available;

-        Make out sales checks;

-        Receive cash, checks, and charge payments;

-        Give out change and receipts;

-        Give service to all Digicel Customers;

-        Keep shelves, counters, and tables including your working areas clean;

-        Follow Store Rules & Guidelines set by Store Management Team;

-        Responsible to follow up on customer queries until issue is solved;

-        Work in accordance with the WOU process & follow audit guidelines.

 

Number of persons managed/supervised and their positions

None

 

 

Main Duties and Responsibilities

 

-        Greet customers and ascertain what each customer wants or needs.

-        Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

-        Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

-        Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

-        Describe, demonstrate merchandise and explain use, operation, and care of merchandise to customers.

-        Able to select from a number of alternatives the most appropriate action or procedure to solve the problem.

-        Prioritize work and accomplished tasks with only limited supervision.

-        Provide information and support on campaigns.

-        Compliance with Digicel’s Policies and Procedures.

 

Academic qualifications and experience required for the job

-        Typically, 3+ years relevant experience

-        MAVO (Dutch senior high school) or equivalent degree (C&C – Level 1 or GCE – A Levels)

-        Advantage: Telecoms or Computer Science certification

-        Languages: Must speak English & Papiamento. Dutch & Spanish are a plus

-        Must be a Citizen of Aruba in possession of a Netherlands Paspoort or an open Permit to Work in this country

 

Functional skills:

-        Strong written, oral and especially listening skills

-        Organization & analytical skills

-        Advanced PC skills (Word and Excel plus other department specific systems); exhibits initiative

-        Works co-operatively with others to achieve team goals

-        Proficient in the use systems/PC in data compilation, analysis

-        Requires a strong knowledge of relevant business practices and procedures in their field

-        Excellent interpersonal skills

-        Time management skills

-        Requires knowledge to handle cash flow

-        Excellence in service

-        Building effective relationships

-        Problem solving

-        Commitment

-        Business focus

-        Cost management

 

Internal/External contacts:

-          Internal colleagues

-          All customers

 

Other required Skills and Competencies:

-        The following traits are necessary for a career in retail sales:

-        Tact and patience to deal with difficult customers;

-        Interest in sales work;

-        Neat appearance;

-        The ability to communicate clearly and effectively;

-        Interaction with other departments to facilitate the provision of prompt and premium service to Customers

-        Direct interaction with internal & external customers

 

Working Conditions:

-        Although working hours are based upon schedule, the role will entail working outside of these hours when necessary

 

 


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