Frequently Asked Questions and Terms & Conditions
Frequently Asked Questions and Terms & Conditions
This Digicel “Shake To Win a Smart TV” (the “Promotion”) Frequently asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win the various Grand Prizes offered. You should read these FAQs and Terms carefully before participating in the Promotion.
“We” or “us” means New Millennium Telecommunication Services N.V. T/A DIGICEL ARUBA (“Digicel”) a limited liability company incorporated in Aruba having its registered office at Italiëstraat 38A. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time. “I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).
By participating in the Promotion, you agree to be bound by these Terms.
If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18), you should stop participating in the Promotion immediately.
1. What is the Digicel “Shake to Win a Smart TV” Promotion?
For one day only, we are offering our Digicel prepaid customers the opportunity to participate in the Digicel “Shake to Win a Smart TV” Promotion (the “Promotion”), subject to these terms and conditions. You have a chance to win a Smart Tv when you shake your phone via the ‘Shake It’ gaming mechanism in the My Digicel App (the “App”). Each Digicel prepaid customer that activates a Prime Bundle on October 20, 2022 and plays Shake It, will have the chance to win.
2. What is the Grand Prize?
The Grand Prize is a Samsung 50-inch Smart TV.
3. When does the Promotion start and end?
The Promotion is valid from 00:00 October 20, 2022 through to 23:59 October 20, 2022 (the “Promotional Period”).
4. Who can participate in the Promotion?
To participate in the Promotion, you must be a prepaid mobile Digicel customer from Aruba AND you must activate any Prime Bundle in the My Digicel App on October 20th, 2022. Once the Prime Bundle has been activated, the customer will be eligible to shake their phone via the “Shake It” gaming mechanism in the App.
The following customers are excluded from participating in the Promotion:
a. All Digicel postpaid customers;
b. Any person who, at any time on or after May 1, 2022, was or is a director, officer, employee, or agent of Digicel Aruba or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel Aruba;
c. Families of our employees;
d. Employees and families of employees of any company associated with this Promotion, including any provider of the Grand Prize;
e. Persons under the age of eighteen (18); and
f. Persons who do not reside in Aruba.
5. Which Digicel Prime Bundles are included in the Promotion?
Please see below list of Prime Bundles that are eligible for the Promotion (the “Eligible Plans”):
3 Day Prime Data Plan
1 Day Prime Data Plan
1 Day Prime Bundle
3 Day Prime Bundle
7 Day Prime Bundle
30 Day Prime Bundle
7 Day Prime Data Plan
30 Day Pick Data
The Eligible Plans will be available in the ‘Shake It’ section of the App, which are identified with the ‘Shake It’ Icon.
6. How do I participate in the Promotion?
i. To participate in the Promotion, you will need to activate an Eligible Plan via the MyDigicel App on Thursday, October 20th, 2022.
ii. Once your Eligible Plan has been activated, you will receive a ‘Shake It’ notification inviting you to participate in the Promotion. The notification will be sent to you via SMS, push and/or an in-app notification.
iii. Confirm your participation in the Promotion by clicking on the ‘Shake It’ notification and accepting the terms and conditions.
iv. Once you agree to participate in the Promotion, you can then ‘Shake to Win’! The ‘Shake It’ action must be completed in the App.
v. Once the ‘Shake It’ action is completed, you have a chance to win the Grand Prize.
7. How will the Winner be selected?
A participant who shakes their phone using the “Shake It” gaming mechanism in the App will be selected at random to receive the Grand Prize (the “Winner”).
8. How will the Winner be notified?
a. If you win the Grand Prize, you will be directed to a confirmation page showing that you have won. A pop up will also appear on your screen informing you that you have won.
9. What do I need to know about claiming the Grand Prize if I am the Winner?
a. If you win, Digicel will contact you by telephone.
b. A maximum of three (3) attempts will be made to call you within a period of twenty-four (24) hours.
c. During the telephone call, our Digicel representative will advise you where and how to redeem your prize, which must be redeemed within fourteen (14) days of the call.
d. You will need to present a valid Government issued photo ID (passport, voter’s identification card or driver’s license) and the phone used to participate in the Promotion.
e. You will be required to complete and sign a Redemption Form confirming receipt of the Grand Prize.
f. You agree that if you are a winner, you will permit photographs of you to be taken and for your image, likeness and name (your “Likeness”) to be used for public relations and marketing purposes free of cost, including the perpetual, worldwide, royalty-free publishing of your Likeness on social media, mainstream media, the App and other platforms that we may choose. If you refuse to do so, you acknowledge that this will result in forfeiture of your right to claim the prize.
g. Warranty and support information will be included in the product packaging.
Additional Terms and Conditions
A. This Promotion is offered for your personal use and not for commercial use.
B. You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.
C. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused.
D. We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.
E. You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the App, and your redemption of the Grand Prize, including but not limited to Withholding Tax or any other applicable tax.
F. This Promotion will be accessible to you while roaming, but the Grand Prize may only be able to be redeemed in Aruba.
G. The Grand Prize is non-transferable, and Digicel reserves the right at any time to cancel, modify, or supersede the Promotion due to circumstances outside its control.
H. Digicel’s decisions, including the selection of a Winner, are final and binding on all participants.
I. Upon accepting the Grand Prize, you may accept the manufacturer of the prize’s Terms and Conditions associated with the Grand Prize, located at [https://mydigicel.go.link/shakeit?adj_t=lew3blu] and release us from any liability owing to defect or damage caused by or to the Grand Prize.
J. The manufacturer’s warranty and support information may be included in the Grand Prize packaging. The Grand Prize is subject to the manufacturer’s warranty and Digicel makes no representation as to the functionality of the prize.
K. The Grand Prize is not exchangeable for cash.
L. Participants must have complied with these Terms and Conditions to win.
M. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
O. You agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel. By participating in the Promotion, you consent to the use of your name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you forfeit your right to claim the Grand Prize if you are selected as the Winner.
P. In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.
Q. For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Contact Us” options in the App.