LTE Prepaid Plans-Terms and Conditions
LTE Prepaid Plans
Terms and Conditions
What are the new Unlimited LTE Plans?
Go Unlimited! Get the best LTE Data + Digi to Digi Calls with our new Unlimited LTE Plans.
Who can benefit from the new Unlimited LTE Plans?
All Digicel prepaid customers can enjoy the unlimited value of our Unlimited LTE Plans.
How many Unlimited LTE Plans can I choose from and what will I get with each one?
There are three (3) Unlimited LTE Bundles to choose from:
Plans |
LTE Data |
Digicel Minutes |
Mins to Other local networks |
Rollover |
Auto- Renewal |
Price |
Unlimited LTE 1-Day |
Unlimited |
Unlimited |
10 Mins |
No |
No |
Afl. 10 |
Unlimited LTE Weekends |
Unlimited |
Unlimited |
20 Mins |
No |
No |
Afl. 15 |
Unlimited LTE Weekly |
Unlimited |
Unlimited |
50 Mins |
No |
No |
Afl. 40 |
There are three (3) Unlimited LTE Data only plans to choose from:
Plans |
LTE Data |
Digicel Minutes |
Mins to Other local networks |
Rollover |
Auto- Renewal |
Price |
Unlimited LTE 1-Day |
Unlimited |
No |
- |
- |
No |
Afl. 5 |
Unlimited LTE 3-Day |
Unlimited |
No |
- |
- |
No |
Afl. 11.50 |
Unlimited LTE 7-Day |
Unlimited |
No |
- |
- |
No |
Afl. 21 |
How can I activate a New Unlimited LTE Plan?
You can activate any of our Unlimited LTE Plans via the My Digicel App at p.mydigicel.net, or by dialing *123# to access the prepaid service menu option 1 “Unlimited LTE”.
How will I know when my Unlimited LTE Plan is active?
You will receive a confirmation message to let you know that you're free to use your Unlimited Plan, this message will also include the expiration date.
How does my Unlimited LTE Plan work?
- Unlimited LTE 1-Day bundle: This plan will expire in 24hrs after activation, once your plan expires you can keep enjoying the unlimited experience by activating the plan again. Unlimited data has a Fair Usage Policy of 3GB per day.
- Unlimited LTE Weekends bundle: This plan is available for purchases every day, however the usage window will be from Friday 8pm to Sunday 11:59pm. a Fair Usage Policy of 3GB per day.
- Unlimited LTE Weekly bundle: This plan will expire 7 days after activation, once your plan expires you can keep enjoying the unlimited experience by activating the plan again. a Fair Usage Policy of 3GB per day
- Unlimited LTE 1-Day data plan: This plan will expire in 24hrs after activation, once your plan expires you can keep enjoying the unlimited experience by activating the plan again. Unlimited data has a Fair Usage Policy of 3GB per day.
- Unlimited LTE 3-Day data plan: This plan will expire 3 days after activation, once your plan expires you can keep enjoying the unlimited experience by activating the plan again. a Fair Usage Policy of 3GB per day.
- Unlimited LTE 7-Day data plan: This plan will expire 7 days after activation, once your plan expires you can keep enjoying the unlimited experience by activating the plan again. a Fair Usage Policy of 3GB per day.
Can I buy an Unlimited LTE Plan on my blackberry?
No. Unlimited LTE Plans are not available for blackberry handsets
What happens when the off net local minutes from my unlimited plan are finished?
You can always activate another plan that gives you the benefit of calls to other local networks. Our new Unlimited LTE plans are not compatible with other plans within our prepaid portfolio.
Will I incur charges once my plan is finished and my data session is still active?
When your plan expires, you will receive a notification messages advising to buy another Unlimited LTE data plan or keep browsing with standard rates of Afl. 1.10 per MB.
Can I activate another Unlimited LTE Plan if I already have one active?
No. Since these plans are unlimited, you will not need to activate another one during the validity period of your active plan.
If I am on a call to other local networks while using my plan, and my minutes run out, what happens to my call?
No worries. Your call will not disconnect. However, you will be charged for the remaining portion of the call at standard rates of Alf 0.90 per minute.
Where can I check the balance of my plans?
Since your plans are unlimited, the balance check option for unlimited data and Digicel talk will not be available, however you can always check your remaining off net minutes via the My Digicel App at a.mydigicel.net or by using service menu *123# option 7.
How will I be notified when my Unlimited Bundles expires?
Before your plan expires, you will receive a reminder letting you know that your plan is about to expire.
Does any of the unlimited plans automatically renew?
No, however these plans are always available for re-purchase.
Am I able to use the voice, data and SMS while roaming?
No, if you activate an Unlimited LTE Plan and you travel outside of your country (roaming) you will not be able to use any SMS, minutes or data from your plan. You will be required to activate a roaming plan in order to make calls, text and/or use data.
Is there a cap on unlimited data?
Yes, to ensure everyone has a constantly good network experience and prevent the network from being abused, we apply a Fair Usage Policy of 3GB per day.
- The Unlimited LTE Plan is offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of the Unlimited LTE Plans.
- Digicel reserves the right to terminate the Unlimited LTE Plans forthwith if in its sole opinion the plans are being abused.
- Digicel reserves the right to modify or discontinue (permanently or temporarily) the Unlimited LTE Plans being offered to its customer at its discretion.
- Digicel reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of its Unlimited LTE Plans. In the event of Digicel giving notice to customers of any such changes to or cancellation of the Unlimited LTE Plans, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.
- Subject to the above, the standard Prepaid Terms and Conditions and 4G Terms and Conditions shall apply.
What happens if I reach 3GB data usage in one day?
When you reach or surpass the 3GB Fair Usage Limit for unlimited data, you can continue to browse at a reduced speed of 2G. After midnight, the FUP limit resets and you will return to enjoying LTE speeds.
How do I know that I reach or am about to reach the Fair Usage Policy limit of 3GB per day?
Don’t worry, we will inform you. You will receive the following message:
You have reached the daily Fair Usage Policy limit of 3GB. Surf & stream unlimited with 2G browsing speed until midnight, when you will enjoy LTE speeds again.Based on the tax law issued by the government of Aruba in 2019, Digicel is adjusting the plan prices to show the total amount including sales tax. BBO/BAZV/BAVP can no longer be shown separately and will be included in all communicated prices.
