Frequently Asked Questions and Terms & Conditions
Frequently Asked Questions and Terms & Conditions
This GoLoud “Christmas Stream to Win” Promotion (the “Promotion”) Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion. You should read these Terms carefully before participating.
“We” or “us” means New Millennium Telecom Services N.V. T/A Digicel Aruba (“Digicel”), a company registered under the laws of Aruba with registered offices at Italiëstraat 38 A, Oranjestad, Aruba. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time.
“I” or “you” means the Digicel prepaid or postpaid customer participating in the Promotion (and “my” and “your” shall have the same meaning).
By participating in the Promotion, you agree to be bound by these Terms.
If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18) you should not participate in the Promotion.
1. What is the GoLoud “Christmas Stream to Win” Promotion?
We are offering our customers the opportunity to compete for a chance to win a cash prize or Bluetooth headphones. Participants will be required to listen to (to “Stream”) any radio station or podcast on the GoLoud App (the “App”) during the Promotional Period (defined below). The three (3) participants who Stream the most radio stations and/or podcasts on the App during the Promotional Period will each win a Prize, subject to these Terms.
2. What prizes can I win?
Subject to these Terms, we will award the top three (3) Streamers as follows:
First Place Prize
Cash Prize – USD$1,500
Second Place Prize
Cash Prize – USD $800
Third Place Prize
3. When does the Promotion start and end?
The Promotion is valid from November 21st 2022 to December 31st 2022 (the “Promotional Period”).
4. Who can participate?
Prepaid or postpaid Digicel customers who are users of the GoLoud App may participate in the Promotion. You must also reside in Aruba.
The following persons may not participate in the Promotion:
a. Postpaid corporate & business account customers;
b. Any person who, at any time on or after June 1, 2022, was or is a director, officer, employee, or agent of Digicel Aruba or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel Aruba.
c. Families of our employees;
d. Employees and families of employees of any company associated with this Promotion;
e. Persons who are not over the age of eighteen (18); or
f. Any person who does not reside in Aruba.
5. How do I Participate in the Promotion?
Follow these steps to participate in the Promotion:
Step 1: Ensure that you have the GoLoud App installed. The App may be downloaded in the Google Play Store on Android devices and in the App Store for Apple devices.
Step 2: Listen to any podcast or radio station in the App during the Promotional Period.
Step 3: Be among the top three (3) Streamers of any podcast and/or radio station on the App during the Promotional Period for a chance to win one of the prizes.
6. How and when will the winner be selected and announced?
The top three (3) participants who Stream podcasts or radio stations on the App the most during the Promotional Period will be selected as the winners. The winners will be announced on January 6, 2023 on GoLoud’s Instagram page. The announcement will also be reposted on Digicel Aruba’s Instagram page. If there is a tie between participants for number of streams, Digicel will conduct an equal-chance tiebreaker to declare a winner at its discretion, such as a coin toss.
7. What do I need to know if I win?
a. If you win, Digicel will contact you by telephone.
b. A maximum of three (3) attempts will be made to call you within a period of one (1) hour.
c. Where there is no tie, if you do not answer any of our calls, the participant with the second highest number of streams will be selected as the winner.
d. Where there is a tie between participants for the number of streams, Digicel shall perform an equal-chance tiebreaker at its discretion. If all winners in the tie do not answer, the participant with the next highest number of streams will be awarded the prize if they answer our call. This process will be repeated until all prizes have been awarded.
e. During the telephone call our Digicel representative will advise you where and how to redeem your prize.
f. You will be required to provide government-issued identification.
g. You agree that if you are a winner, you will permit photographs of you to be taken and for your image, likeness and name (your “Likeness”) to be used for public relations and marketing purposes free of cost, including the publishing of your Likeness on social media, mainstream media, the App and other platforms that we may choose. If you refuse to do so, you acknowledge that this will result in forfeiture of your right to claim the prize.
h. If you are unable to attend the schedules prize presentation, you may send a representative on your behalf with appropriate identification for you as well as that representative along with a signed letter by you authorizing the collection.
i. Warranty and support information, where applicable, will be included in product packaging.
Additional Terms and Conditions
A. This Promotion is offered for your personal use and not for commercial use.
B. You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.
C. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
D. We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.
E. You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the App, and your redemption of the prize, including but not limited to withholding tax or any other applicable tax.
F. If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize of equal value and/or specification.
G. We reserve the right to award any forfeited prize to the next qualifying participant in order of number of streams;
H. Prizes are not exchangeable.
I. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
J. You agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel. By participating in the Promotion, you consent to the use of your name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you forfeit your right to claim the prize if you are selected as the winner.
L. Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming or collecting any prize.
M. For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Help” option on the App.