Frequently Asked Questions and Terms & Conditions
Frequently Asked Questions and Terms & Conditions
These Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion. You should read these FAQs and Terms carefully before participating.
We” or “us” means Digicel Aruba, a company registered under the laws of Curacao with registered offices at Italiëstraat 38, Oranjestad.
References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time.
“I” or “you” means the subscriber of My Digicel App (the “App”) participating in the Promotion (and “my” and “your” shall have the same meaning).
By participating in the Promotion, you agree to be bound by these Terms.
If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18) you should not participate in the Promotion.
1. What is the Digicel Mega value Family Promotion?
All existing Prepaid & Postpaid customers who are parents will be able to participate in this offers:
A. Tween Phone Offer (phone purchase without sim)
The Digicel “Tween Phone Offer” will allow all existing Prepaid customers the opportunity to purchase a mobile device for their child (under the age of (16) sixteen) at a discounted rate. ( Handset: DL4 Plus - Hero Deal Price: AWG 199 )
B. Tween Plan offer (Sim purchase without phone)
The Digicel “Tween plan offer ” will allow all existing Prepaid or Post-paid customers the opportunity to purchase a prepaid SIM for their child (under the age of (16) sixteen) to link to their existing mobile number and earn the following rewards;
i. Free Ten (10) minutes of voice calls per day between Child SIM and Parent SIM ( Free 1st Month then AWG 1,- Monthly )
ii. The Child will get Access to a special Data plan that include:
· 500 MB Any use Data
· 5 GB for Imstagram
· 5 GB for Snapchat
· 5 GB for TikTok
· 5 GB for Roblox
· 5 GB for Fortnite
· Plan period 30 Days
· For only 20,- AWG
2. When does the Promotion start and end?
Promotion Period Start Date: December 8, 2022 [12:01AM]
Promotion Period End Date: TBS
3. Who is eligible to participate in the Promotion?
i. All Digicel Mobile customers who are parents and have an active SIM/number will be able to participate.
ii. The respective Child who is under the age of (16) sixteen.
4. What kind of prizes/benefits will my child and I receive?
Tween Phone Offer:
i. Discounted rate on handset purchase for Child (under the age of (16) sixteen). Hero deal
ii. Access to a special Tween Data plan
5. How does the Promotion work?
Follow these steps to participate in the Promotion:
A. Tween Phone Offer
Step 1: Visit a Digicel store
Step 2: Complete the Digicel Form;
Step 3: Purchase the discounted mobile device for your child (under the age of (16) sixteen)
B. Tween Plan offer
Step 1: Visit a Digicel
Step 2: Complete the Digicel Form;
Step 3: Upon purchase, a Digicel representative will add your child’s new sim to your mobile account
Step 5: The Digicel representative will activate the Digicel Mega Value Family on your mobile device.
Step 6: Your child will Access to purchased the Special Tween Data plan via My Digicel App or UMM Menu *123#
6. How many children can a parent register for the Mega Value Family plan?
Only 1 Child can be added per Parent under the Mega Value Family Plan
7. Is there an age requirement for each child?
Yes. The child must be 16 years old or younger to participate with their parent.
8. Should my child be present at the Point of Sale?
9. Do I need to provide proof/evidence of relationship between me and my child?
10. Will I be required to provide proof of age for my child?
11. What if I have two phones, can I just purchase a SIM only for my child and link to my account?
Yes, you will able to utilize the Mega Value Family plan offer which allows you to purchase the a sim for your child and link to your existing Digicel number.
12. If my child already has an account can he/she be qualified for Phone +Sim offer?
No, an existing account cannot be used for a child. Only new sim purchases qualifies.
13. Will my child’s data rollover/ accumulate each month?
Yes, The data allotment will accumulate/rollover on your child’s account.
14. Will my child be able to check his Data balances?
Yes, your child will be able to check his balances via MyDigicel App.
15. Can I use my free 10-minute per day to call any other numbers besides my Child’s?
No, the Family plan will allow free voice calls between parent and child ONLY. Regular calling rates will be applied for any other calls.
16. What happens if my child and I exhaust the 10-minute per day limit?
If you or your child exhaust the daily 10 minute limit then calls will be defaulted to your any Plan minutes you may have and thereafter defaulted to PAYGO where regular calling rate will be applied.
17. How do I ensure my child continues receiving these benefits?.
To ensure your child maintains full monthly benefits of the Mega Value Family Plan you must ensure the following;
i. Payment of monthly subscription for Mega Value Family Plan from the second month onwards.
ii. Continue eligible data plan purchases
18. Will there be a monthly subscription charged to maintain the Mega Value Family plan?
First-time activation of the Mega Value Family Plan is free for Parent customers.
However, for the child to continue enjoying the benefits, the parent will have to pay a monthly subscription fee of Awg 1,- from the second month onwards.
19. Will monthly reoccurring fee for Mega Value Family Plan auto renew?
Yes, Mega Value Family Plan will be allowed to auto-renew given sufficient credit is on parent account for activation. Customer will receive auto renewal messages.
20. Will there be an option to cancel my Mega Value Family Plan monthly subscription?
Yes, there will be an “opt out” option as well as an option to cancel auto renewal via the MyDigicel app.
21. Who do I contact if I have queries or complaints about the promotion?
Additional Terms and Conditions
A. This Promotion is offered for your personal use and not for commercial use and you agree not to sell any prizes redeemed through this Promotion.
B. The winner will be required to participate in any planned publicity in connection with this Promotion. By accepting the prize, the winner consents to the use of their name, likeness, images and/or photographs for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel or their agencies, without further compensation, throughout the entire world in perpetuity. If the winner refuses to do so, they forfeit their right to claim the prize.
C. Upon accepting a prize, you will be responsible for reading and accepting any terms and conditions that may be associated with that prize.
D. You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 5.0 or higher) or Apple (iOS 11 or higher) smartphone.
E. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
F. We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.
G. You are solely responsible for all associated fees and costs incurred by you for claiming and collection of prizes and for connectivity and data usage in relation to your use of the App.
H. If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize of equal value and/or specification.
I. We reserve the right to award any forfeited prize to the next qualifying participant.
J. Prizes are not exchangeable and are not redeemable for cash unless otherwise specified.
K. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
M. Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming or collecting any prize.
N. For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Help” option on the App.