Terms and Conditions : Top Up and Win

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Top Up and Win!



What is the ‘Win Prizes with Afl.15 Top Up Voucher Campaign?                                                                  

Under the ‘Win Prizes with Afl.15 Top Up Voucher Campaign’ (the “Promotion”), starting May 2, 2019 all prepaid customers who recharge their phone using the Afl.15 Top Up voucher are eligible for a weekly prize.

What are the prizes that I can win?

The weekly prize for May is a smartphone, The May campaign starts on 2 May 2019 12:00 AM ends on 31 May 2019 at 11:00 PM

How many customers can win every week?

Every week one winner will be selected

Who can benefit from the Promotion?

All Digicel prepaid and postpaid customers will have the opportunity to get an entry in this Promotion for one chance to win the weekly prize. Exceptions to participate in this Promotion are the following: Business Solutions subscribers, Digicel Staff 

Persons who have not reached the age of 18 can also participate in the drawing however prizes won by these persons can only be claimed in presence of one adult representatives, not being a Digicel 

How can I participate in the raffle?

Prepaid customers participate by activating the Afl.15 Top Up voucher.


How does this Promotion work?

The April Promotion will run from 12:00 AM on 2 May 2019 and ends at 11:00 PM on 31 May 2019.

During the Promotion, prepaid customers who Top Up with a voucher of Afl.15 will receive one (1) ticket to participate in the raffle. Each time you Top Up with the Afl.15 voucher or pay your bill on time and in full you will receive one (1) ticket. Tickets received will accumulate per week. The week starts on Monday 12:01 AM and ends on Sunday 11:59PM.

How are winners selected?

Winners are selected randomly by Digicel’s Raffle Manager System. The Raffle Manager System will select a list of five (5) qualified customers. Only the first three customers will be contacted by a Digicel Marketing Representative in the order in which they were selected. If the first three customers are unreachable or unwilling to participate, the remaining customers will be contacted until a winner is found.

When will the winners be announced?

Winners are announced every week on Tuesday.

How can I check my entry balance?

You can track your balance on the main screen of My Digicel App.

Will my tickets accumulate?

Yes. However tickets earned will reset to zero (0) every week on Sunday 12:00 AM.

Will I receive a ticket when I Top Up with a combination of vouchers of Afl.10 and Afl.20?

No. Combinations of vouchers forming Afl.15 will not get you any tickets. You only receive a ticket when you use the Afl.15 voucher.

Where can I Top Up to be in this raffle?

You can Top Up through all available channels to qualify.


How would I know if I win a prize?                                                                                                         

If you are one of the winners, a Digicel Marketing Representative will contact you by phone call to let you know your prize. Digicel will attempt to contact customers two (2) consecutive times between 11:30 a.m. and 12:30 p.m. the day of the raffle only and if the customer’s number is busy, there is no answer, the phone is off or goes to voicemail or if the customer does not want to participate in the Promotion (for example, for religious reasons), another customer will be contacted.

Prizes must be taken as stated; prizes are not transferrable, exchangeable or redeemable for cash or other prizes. Upon accepting the prize, each winner will be required to consent to any planned publicity in connection with this Promotion for the use of his or her name, likeness, image, photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. If the customer refuses, another customer will be selected.

What documentation do I need to present if I win?

Winners will be required to present a valid Government issued photo ID (passport, identification card or driver’s licence or family book.

How can I check my entry balance?                                                        

Very easy! Prepaid Customers can always check entries balance on My Digicel App. The number of entries you’ve accumulated up to date will be displayed.


Will I receive a message every Friday advising when the raffle will start?

No, but if you are a winner, a Digicel Marketing Representative will be in contact with you to let you know your prize.


How many days do I have to claim my prize after I receive the winning call?

Customers must claim their prize within 14 days after they have received the winning call. After 14 days have passed, customers will be deemed to forfeit the prize and the prize will remain the property of Digicel.

Digicel reserves the right to at any time to vary or cancel the terms and conditions of this Promotion or to withdraw this Promotion. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.

Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.

By entering into this promotion, the customer understands that Digicel may collect and process the customer’s personal information which include the customer’s name, telephone number, home address and any other information that is necessary in connection with the promotion. The Customer also understands that he/she may be required to participate in any planned publicity in connection with this promotion which may include the use of his/her name, likeness, image, and photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. Furthermore, by entering into this promotion, the Customer irrevocably consents to the collection, use, storage, transfer and disclosure of his/her personal data by Digicel for the purposes of this promotion.

To the extent permitted by law, Digicel excludes all liability for loss, damage or injury of any nature howsoever caused, sustained by any participant under this Campaign.

The terms and conditions, the Campaign and any dispute arising out of or in connection with herewith shall be governed by the laws of Curacao and will be subject to the exclusive jurisdiction of Willemstad, Curacao.

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Terms and Conditions : Top Up and Win