Chances to Win Christmas FAQs

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Chances to Win

Frequently Asked Questions

What is the Chances to Win Promotion?

Time to share and spread the love! Under the Chances to Win Promotion (the “Promotion”), from November 20, 2018 to January 11, 2019 all top ups, plan activations, contract signing for example, for a Postpaid  plan and bill payments on time and in full (the “Qualifying Event”) will give you a chance to win amazing prizes on weekly raffles and accumulate entries for the main prize.

 

What are the prizes that I can win?

The weekly prize consists of a cash prize of Afl. 200,--

The main prize is a Kia Rio Hatchback EX 2019. The prize is solely the car. The car is not preregistered and the winner is responsible for registration, examination (keuring), insurance, taxes, fuel, maintenance, additional options etc. (to the extend applicable). The car featured at the Digicel Stores and displayed in Aruba in the context of this promotion is for illustrative purposes only and Digicel reserves the right the change the car specification without prior notice.

 

Who can benefit from the Promotion?

All Digicel prepaid and postpaid customers that are residents of Aruba will have the opportunity to get an entry in this Promotion for one chance to win a weekly prize. All customers will have a chance at winning the Main prize of the New Kia Rio HB EX from Jolly Holding. Exceptions to participate in this Promotion are the following: Business Solutions subscribers, Digicel Staff & Tres Network staff. 

Persons who have not reached the age of 18 can also participate in the drawing however prizes won by these persons can only be claimed in presence of one adult representative, not being a Digicel or Tres Network staff member as abovementioned. 

 

How can I participate in the raffle?

There are many ways to participate in the weekly raffle and the best of all is that every entry will be accumulated for the Main prize on January 11th, 2019 at 11.59 pm. (closing date)

Prepaid Customers will participate

Action

Entries to participate in the raffle:

Top Up from Afl 15 to Afl 24.99

1 entry

Top Up from Afl 25 or more

3 entries

1 Day LTE Unlimited Data Plan

1 entries

3 Days LTE Unlimited Data Plan

3 entries

7 Days LTE Unlimited Data Plan

5 entries

1 Day LTE Unlimited Bundle

1 entries

3 Days LTE Unlimited Bundle

3 entries

7 Days LTE Unlimited Bundle

5 entries

 

Postpaid Customers will participate if:

Action

Entries to participate in the raffle:

Pay Bill On Time

20 entries

Upgrade to LTE unlimited plan

15 entries

Activate a LTE unlimited plan

15 entries

 

How does this Promotion work?

The Promotion will run from 12 a.m. on November 20, 2018 to 11.59 p.m. on January 10, 2019. During the  Promotion, every Friday between 11 a.m. and 11:10 a.m., with the exception of the last draw date (the Main prize), Digicel’s Raffle Manager System will select a list of five (5) qualified customers. Only the first three customers will be contacted by a Digicel Marketing Representative in the order in which they were selected. If the first three customers are unreachable or unwilling to participate, the remaining customers will be contacted until a winner is found. Note that entries added to the weekly raffle after 11:59 p.m. on a Thursday will not be counted in the selection process taking place on the Friday following that Thursday between 11 a.m. and 11:10 a.m. These entries after 11:59 p.m. on a Thursday will be counted in the selection process for the following week’s raffle. 

 

Why should I participate in this Promotion?

Because you get a lot of opportunities to win every week!! Don’t lose your chance and earn entries every week to participate in our weekly raffle and remember that all of your entries will be accumulative for the Main prize where you can be the winner of a brand new car.

Date

Prize

Announcement

Week 1: 19 November 12.00 am – 22 November 11.59 PM

Afl. 200.00

Friday 23 Nov

Week 2: 23 November 12.00 am – 29 November 11.59 PM

Afl. 200.00

Friday 30 Nov

Week 3: 30 November 12.00 am – 6 December 11.59 PM

Afl. 200.00

Friday 7 Dec

Week 4: 7 December 12.00 am -  13 December 11.59 PM

Afl. 200.00

Friday 14 Dec

Week 5: 14 December 12.00 am - 20 December 11.59 PM

Afl. 200.00

Friday 21 Dec

Week 6: 21 December 12.00 am – 27 December 11.59 PM

Afl. 200.00

Friday 28 Dec

Week 7: 28 December 12.00 am -  6 January 11.59 PM

Afl. 200.00

Monday 7 Jan

Final Raffle

Kia Rio

Friday 11 Jan

 

 

Would I receive a notification in case one of my actions qualified to participate in the raffle?

Yes! With each qualified entry you will receive a SMS notification that will advise you the number of entries you’ve earned and also the instructions on how to check the entries balance that will participate for the Main prize. 

 

How would I know if I win a prize?

If you are one of the winners, a Digicel Marketing Representative will contact you by phone call to let you know your prize. Digicel will attempt to contact customers two (2) consecutive times between 11:30 a.m. and 12:30 p.m. the day of the raffle only and if the customer’s number is busy, there is no answer, the phone is off or goes to voicemail or if the customer does not want to participate in the Promotion (for example, for religious reasons), another customer will be contacted. Every Qualifying Event after the weekly raffle ends, will participate for the next weekly and the Main prize. Prizes must be taken as stated; prizes are not transferrable, exchangeable or redeemable for cash or other prizes. Upon accepting the prize, each winner will be required to consent to any planned publicity in connection with this Promotion for the use of his or her name, likeness, image, photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. If the customer refuses, another customer will be selected.

 

What documentation do I need to present if I win?

Winners will be required to present a valid Government issued photo ID (passport, identification card or driver’s licence or family book.

 

How can I check my entry balance?

Very easy! Prepaid Customers can always check entries balance by dialing *142*202# or on My Digicel App.  The number of entries you’ve accumulated up to date will be displayed. 

 

What can I do to get more chances to win?

If you are a Prepaid Customer, you will get more chances to win every time you purchase a Top Up and activate any of our LTE Data plan and Bundles to earn more entries. To get the best of it and enjoy more Data + Talk we invite you to sign up for a Postpaid Plan to get most of the entries. If you are a current Postpaid customer, you get chances to win if you upgrade your Postpaid plan or pay your bill on time and in full. Postpaid customers with outstanding payments will not be eligible for this promotion.

 

Will I receive a message every Friday advising when the raffle will start?

No, but if you are a winner, a Digicel Marketing Representative will be in contact with you to let you know your prize. 

 

 If I am an existing Postpaid Customer, can I participate in the raffle?

Absolutely yes! To participate you must pay your postpaid bill on time and in full.

 

How many days do I have to claim my prize after I receive the winning call?

Customers must claim their prize within 14 days after they have received the winning call. After 14 days have passed, customers will be deemed to forfeit the prize and the prize will remain the property of Digicel.

 

 

Digicel reserves the right to at any time vary or cancel the terms and conditions of this Promotion or to withdraw this Promotion. In any of these events notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications. 

Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.

By entering into this promotion, the customer understands that Digicel may collect and process the customer’s personal information which include the customer’s name, telephone number, home address and any other information that is necessary in connection with the promotion. The Customer also understands that he/she may be required to participate in any planned publicity in connection with this promotion which may include the use of his/her name, likeness, image, and photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. Furthermore, by entering into this promotion, the Customer irrevocably consents to the collection, use, storage, transfer and disclosure of his/her personal data by Digicel for the purposes of this promotion.

To the extent permitted by law, Digicel excludes all liability for loss, damage or injury of any nature howsoever caused, sustained by any participant under this Promotion. 

 

The terms and conditions, the Promotion and any dispute arising out of or in connection with herewith shall be governed by the laws of Aruba and will be subject to the exclusive jurisdiction of Oranjestad, Aruba.

 


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