Extra Services

Extra Services

Credit Me

 

The Credit Me service enables you to send a request to your friends and family here or abroad to send you Digicel credit.

Digicel prepaid customers can request credit via the Credit Me service. In order to request credit, your account balance must be less than Afl 10.00 Digicel prepaid customers may request credit from anyone with a mobile phone, anywhere in the world! Sending a Credit Me request is quick and easy! Just follow the simple steps below.

1. Dial *127*297the receiver’s number* the amount you want to request # and press send.

(Eg. To request Afl. 20.00 from 1234567, dial: *127*2971234567*20# and press send)

2. Wait for the confirmation message and confirm request.

Credit U

 

How does the Digicel Credit U service work?      

Prepaid customers can send credit to up to ten prepaid accounts, ranging from as low as Afl. 2.00 to a maximum of Afl. 100.00 in a given day for the cost of Afl 0.15 per transfer, regardless of the amount. 

To transfer Afl 10.00 credit dial *128*297 (telephone number)*the amount in Afl. # (Example: *128*2971234567*10#) then press SEND. 

FAQs

 

How do I verify that my Credit U transfer was done correctly?     

You will receive a confirmation notification.

 

I attempted to send a Credit U transfer, but did not receive a confirmation message. What do I do?

If you did not receive a confirmation message that your Credit U transfer was not successful, check your account balance by dialling *142# before attempting to send it again.    

 

Can I use my Credit U transfer credit to activate a data plan?        

Yes. Any credit that is on your Main Account can be used to activate data plans. 

 

Can I retrieve credit that I’ve mistakenly sent to the wrong account?

No, this is not possible in case of any error please contact customer care at 145.

 

 

What is Digicel Credit Advance?

 

Digicel Credit Advance gives you the chance to make use of Digicel services when not having sufficient funds to do this. Borrow amounts of Afl. 2.00, Afl 4.00, Afl. 6.00 and AfL 10.00.

 

Simply dial the USSD code *123# or activate through the My Digicel App.

 

How can I use the advance credit?

 

This new setup will not only allow you to finish your call, but you can use this to buy any plan as well. The loan amount will be credited on your main account so it will be visible on the balance inquiry *142#.The credit can be used at any time and there are no restrictions on activation of loan, nor how the credit can be used

 

Additional: Subscribers are not able to activate a new loan until the corresponding plan is closed. A service fee of Afl 0.30, Afl 0.60, Afl 0.90 and Afl 1.50.

UNIVERSAL MENU - For a comprehensive menu with our most frequently used services, simply dial *123#

 

PREPAID BALANCE ENQUIRY – Conveniently check your Digicel Prepaid account. Simply dial *142#

 

TOP UP – To add credit to your account dial *141*voucher number# and press “SEND”.

 

DATA BALANCE – To check your remaining data balance, dial *123# or check it through My Digicel App

 

ONLINE TOP UP BONUS CREDIT BALANCE – Dial *142*1#

 

PLEASE CALL ME – Request a call from a friend by dialing *126*297digicel number# and press “SEND”. Your account balance must have less than

 

CREDIT ME – To request credit from a friend, dial *127*297digicel number*amount # and press “SEND”. Account balance must have less than Afl 2.00

 

CREDIT U – To send credit to a friend, dial *128*297digicel number*amount# and press “SEND”. You will be charged Afl 0.10 per transaction.

 

TOP-U-UP – Add credit from a voucher card to a friend's number, dial *125*297digicelnumber*voucher number# and press “SEND”.

 

VOICEMAIL – To check your voicemail, call 144.

 

WHAT’S MY NUMBER – To find out what your Digicel mobile number is, dial *129#

 

CREDIT ADVANCE - To request a credit advance dial *123# or activate through the My Digicel App. and select from the available options.

 

OUTSTANDING CREDIT ADVANCE - To check outstanding Credit Advance balance visit My Digicel App.

 

GIFT A PLAN - To purchase a data plan for a friend or loved one activate this through the My Digicel App.

We have two ways to send you your Digicel invoice, one being digitally and send by email this invoice is referred to as Ebill. The other is the traditional printed invoice which you receive in your mailbox via Cpost. Due date of Digicel invoice is on the 21st of every month.

There are several methods by which you can pay your invoice. Each with their own timeline (processing time). Below you will find an overview of the different payment methods including their timelines so you know exactly how long it takes before your payment is processed.

 

Ebill
These digital invoices are distributed to our customers between the 1st and 8th of each month


Printed invoices

Our aim is to have these to our customers before the 15th of every month.

We therefor encourage our customers to convert to Ebill. Besides the quicker distribution, it is environmental friendly and it saves customers ANG 5,- printed invoice charge.

Depending on your bank you can see below how easy it is to pay your monthly invoice and how much time it takes for a transfer to be completed.

A transfer is completed when Digicel receives the funds on the bank statement after which it is posted to your account.

Payment Methods

  Bank Method Location Time frame
1 MCB Direct Debit Digicel executes automatically Every (1) Hour
    Transfer to Digicel bank account At the Bank / from a computer 2 working days
2 BDC Direct Debit Digicel executes automatically 1 working day
    Transfer to Digicel bank account At the Bank / from a computer 1 working days
4 Vidanova Bank (SFT) Direct Debit Digicel executes automatically 2 working days
    Transfer to Digicel bank account At the Bank / from a computer 2 working days
5 RBC Transfer to Digicel bank account At the Bank / from a computer 2 working days
6 Stores Cash Store Prompt
    Debit Card / Credit Card Store Prompt
    Cheque Store Prompt
7 Several merchants with Pagomatikologo Pagomatiko (MCB) Several Merchants Every (1) Hour
8 Several merchants with Pagafasil logo Pagafasil (PSB) Several Merchants Every (1) Hour

Direct Debit

Direct Debit is our most convenient payment method. The customers signs up once and every month an automatic transfer is done.

A Direct Debit Mandate is available at all our stores or through your account manager. Additional documents needed are your ID and a header of your most recent bank statement showing the account number and that you are the account owner.

 

What is needed to apply:

·       Direct Debit form (available at all our stores)

·       Identification (ID, Driver license, Passport)

·       Header of your most recent bank statement (showing your bank account number, name and address – for verification purposes)

 

Transfer to Digicel Bank account

This can be done from the convenience of your home behind a computer or tablet or by visiting the cashier at your bank.

Here is a list of our accounts at several banks.

 

Bank information:

Maduro & Curiel’s Bank     153.67.209 
RBC Royal Bank                  80000000.54154.543                             
Banco di Caribe                   174120.500.001.100.01
Vidanova Bank (SFT)          0011318.000002

 

Beneficiary: Digicel Curacao

Address: Biesheuvel 24-25

 

IMPORTANT: Customers need to mention their Account No. ” 171xxxxxxxx, visible at the top right on the invoice.

When a customer has more than one account it is advisable to pay each one seperately, mentioning their respective account number.

Pagomatiko and Pagafasil

These are services that several merchants on the island give allowing customers to pay their bills.

Look for their logo at for example gas stations and convenient stores (toko’s).

 

Cash, cheque, debit or credit card

These payment methods can be used at each of our three Digicel stores.

But why wait in line if the other options are so much quicker.