How can I get LTE?
You need an LTE compatible device, compatible SIM card and LTE coverage. If you have all three, then you can automatically have LTE!
Who can activate Digicel LTE?
Both prepaid and postpaid customers with an LTE capable device and SIM card are eligible to use the service. Make sure you have enabled “Mobile Data” or “Cellular Data” on your device.
Is Digicel LTE available for existing and new customer?
Yes, it is. If you have an LTE compatible device and SIM and activated plan, you will be automatically transferred to our superfast LTE network.
Is Digicel LTE available for all data plans?
Yes, it is. Our newest plans also give you certain apps unlimited and rollover data, so you can get even more enjoyment out of the LTE network without needing to pay for more data. If a data plan is not activated, data consumption will be charged at Pay As You Go rates.
How do I know if I already have LTE?
Look at the top corners of your screen. If it says 4G or LTE, then you are already connected!
How do I know if I have LTE signal coverage?
Your device will indicate with a symbol the type of network it is connected to.
- LTE: LTE super high speed
- 4G: HSPA+ or LTE super high speed
- H+: HSPA+ high speed
- H: HSPA high speed
- 3G: UMTS moderate speed
- E: EDGE slow speed
- G: GPRS slow speed
How do I know if I have a compatible device?
Digicel LTE service operates on the 1800 MHz (also known as band 3). There are two ways to check if your device is compatible with the Digicel LTE network:
1. Go to https://www.gsmarena.com/ and search for you device type. At “Network” information click on “expand” to see the detailed information. Check in the Network information if you see LTE band 3 or 1800.
2. Dial *#06# from your device to obtain your IMEI (International Mobile Equipment Identity) number. Then go to http://www.imei.info/ and enter the IMEI number from your device, and select "Check". If your device is recognized you will receive a free report. Check in the Basic information if you see LTE and 1800
How do I check if my device can access LTE?
You can verify the settings on your handset to confirm whether or not it is LTE capable. Follow the below instructions for the type of device that applies to you:
Android: Settings > Network Connections > Mobile Networks > Network Mode >
- If it is LTE > LTE/WCDMA/GSM (auto connect)
- If not LTE > WCDMA/GSM (auto connect)
I-Phone: Settings > Cellular > Voice and Data > LTE – 3G – 2G.
Windows: Settings > Mobile Networks > Highest Connection Speed > LTE / 3G
I want to replace my current device with an LTE-capable device. Do I have to change my phone number to be able to use LTE?
There is no need to change phone numbers. You can maintain your existing Digicel phone number. Just visit any Digicel store to select one of our LTE capable smart phones.
What LTE devices does Digicel offer?
For our latest collection of LTE smart phones, please visit our website here or one of our stores.
How do I check if I have a compatible SIM?
If you have a SIM card that was purchased after 2011, or has a small size (micro size or nano size), then your SIM card is probably compatible with LTE.
If you have an older SIM, and you are not sure if it is LTE ready, you can come by the Digicel store and we can help you figure it out. If you need an LTE SIM, we will give you one free of charge.
I want to replace my SIM card with an LTE-capable SIM card. Do I have to change my phone number to be able to use LTE?
There is no need to change phone numbers. You can maintain your existing Digicel phone number. Just visit any Digicel store to have your SIM card replaced for free!
How do I check if I have a compatible plan?
All our plans are compatible with LTE.
Will I need credit on my account to access 4G LTE Data?
Customers are required to have credit to be able to activate a data plan or access data at Pay As You Go rates.