Data plans

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Data plans

How do I activate a prepaid data plan?   

You can activate a data plan by dialling *123#  via the My Digicel App or on our website.

 

How do I activate a postpaid data plan?

As a postpaid customer, you can have a plan activated at one of our store agents or with your sales representative.

 

How do I renew my prepaid data plan or purchase more data?   

To renew your data plan or to purchase additional data, dial  *123#  . If you exceeded your data allotment for your 4G mobile data plan, you will be charged an overage rate of USD 0.25 per MB thereafter.

 

I am unable to connect to the internet with the correct settings and data plan available on account. How can I rectify this?

This will occur for several reasons, the main one being you are not seeing an APN Profile. In this case, from your Android handset, go to Settings -> Mobile Network -> Access Point Name -> Add APN.

If your data plan was previously working, then you might need to simply do a battery pull and restart your handset.

 

How do I locate my Access Point Name (APN) profile?    

From your Android handset, go to Settings -> Mobile Network -> Access Point Name -> Add APN: web.digicelcuracao.com

 

I am unable to connect to the Service Menu when I dial *123#. How can I get this corrected?

Please contact Customer Care by dialing 145 from your mobile phone.

 

How do I get information on handset cost, Settings/Internet Settings, Features or barring numbers?       

Please call our Customer Care Handset line by dialling 145 from your mobile phone. Alternatively, please visit our website at www.digicelbonaire.com for information on handset cost and features.

 

 

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Data plans