SIM (SIM Access Codes)

Please select your language

SIM (SIM Access Codes)

How do I get a SIM replacement?

Please visit your nearest dealer store to request a SIM replacement. You will be required to provide your PUK 1 along with the ID that is registered to the account. There is no cost for the first time, second replacement will be USD 14.- for new SIM will apply.


My PUK 1 was provided in my welcome letter, but I cannot seem to find it. How can I verify my PUK 1?

Please contact Customer Care by dialling 145 from your phone or at your nearest dealer store. You will be required to verify your account via your registration information or date of your purchase.


My phone does not seem to reading my SIM. How can I have this corrected?

Your SIM could have been damaged. Please visit your nearest dealer store with your device or contact Customer Care at 145 from your mobile phone. 

Contact Us
Contact us for more information on our products and services.
Need Help?
Questions? We’ve got answers. Browse through our list of FAQs.
Live Chat
Live chat available daily from 8:00am to 8:00pm.
SIM (SIM Access Codes)