I don’t have a Digicel ID, what do I do?
If you don’t have a Digicel ID, simply click on the ‘Register’ option and follow the instructions. Connect with your Digicel ID/Sign Up for Digicel ID. If you use the mobile network to access Playgo, a Digicel ID will be created automatically associated to your phone number.
I am already a Digicel Play customer. Can I use PlayGo?
Yes – simply download the App in play store or App Store and activate any one of our Quick Pick Bundles.
How many devices can I use at the same time?
You can connect as many devices as you wish. However, only one of these devices will be able to watch TV at the same time, so keep this in mind if you plan to share an account with your household. Several attempts to watch TV will result in an error message “Unable to login. Too many connections”. Once received, you are required to end any other active session and retry.
Can I use PlayGo when I travel?
Pass to PlayGo may only be viewed in the country where the customer subscribed to it. It doesn’t work when roaming in another country.
How will I know when to renew my subscription?
We’ve taken the hassle out of this too! As a PlayGo customer, we will let you know when it’s close to end of your subscription. If you are using a Quick Pick bundle, two notifications will be sent as reminders via Flash SMS and SMS. The first reminder will be sent once you have 5 minutes remaining of your 1 hour Free and the second notification will once there is 0 minutes remaining.
Can I download content to watch later?
Currently, content is only available to watch live but stay tuned for new developments in this space.
Mobile Bundling - all you need to know about PlayGo included with your Quick Pick Bundle
What content can I view as part of Quick Picks?
With a Quick Pick Bundle, you will have access to all the live channels and On Demand content available on PlayGo.
I just bought a Quick Pick Bundle, how do I watch Live TV on PlayGo?
Firstly, make sure you have PlayGo and the My Digicel App downloaded on your mobile device. Then just sign in with your Digicel ID, https://goo.gl/XKrv8Y (click here to create a new Digicel ID).
Once you sign into your Digicel ID, open the My Digicel App to view your Add-ons, then select ‘1 Hour Daily Free Playgo’ to activate your pass. After you have activated your pass, simply open the PlayGo App to begin streaming!
How often can I activate a free 1 HR PlayGo Entertainment Pass?
You can activate a free 1 HR PlayGo Entertainment Pass every day, once you have an active Quick Pick Bundle. Free 1 hour PlayGo Entertainment Pass expires at 11:59:59pm each day for the duration of your active Quick Pick Bundle.
PlayGo comes free with my Quick Pick bundle – but what about the data from using it? Do I have to pay extra for that?
There are no extra fees for using PlayGo, customers who buy any quick-pick bundle are able to enjoy 1 Hour daily free PlayGo. Once depleted, customers will have the option of purchasing an add-on for 1 extra hour or 1 day to continue enjoying PlayGo services at a very low cost.
What happens when my free 1 HR PlayGo daily Pass is finished?
When your free hour is finished, you will no longer have access to PlayGo. To continue streaming content, you may activate a new PlayGo Add-on for only fl.1.00 via the My Digicel App bq.mydigicel.net or *123#. You can also choose to use your Quick Pick bundle Data and continue enjoying your streaming experience.
How long does my free 1 hour PlayGo pass last?
Your free 1 hour PlayGo pass can be used anytime throughout the day. The free 1 hour PlayGo pass resets at midnight daily once your Quick Pick bundle is active.
How do I get more than 1 hour to enjoy PlayGo?
If you don’t want your streaming experience to end after an hour, you may activate a 1 Day PlayGo Entertainment Add-on for only fl.3.00 exclusively via the My Digicel bq.mydigicel.net.
Can I activate the 1 HR/1Day PlayGo Entertainment Add-on using a short code e.g. *123#?
Yes, these Add-ons are available via the My Digicel App bq.mydigicel.net and *123*02#.
Can I activate the FREE 1 HR PlayGo Entertainment Pass using a short code e.g. *123#?
No, the 1HR Free Pass is only available via the My Digicel App bq.mydigicel.net.
I have an active paid subscription for PlayGo and now I just signed up for a Quick Pick bundle, can I get a refund on my existing plan?
You may not be eligible for a refund, however, your new free subscription means that you will not be charged for the data used while your Quick Pick Bundle and PlayGo Entertainment Pass are active.
My Quick Pick Bundle has expired and I have not used my Free 1 HR PlayGo Entertainment Pass, can I still use it?
Unfortunately, once your Quick Pick Bundle expires access to your free 1 HR PlayGo Entertainment Pass also expires. To activate a new Quick Pick Prepaid Bundle simply dial short code *123# or visit the My Digicel App bq.mydigicel.net.
If I purchase another Quick Pick Bundle before I have finished my free 1 HR PlayGo Entertainment Pass, will it rollover?
· No; when you renew your Quick Pick Bundle or purchase a new one, your 1 hour daily pass will not rollover. However, your 1 hour daily pass will be renewed after every 24 hour period.
If I activate a non-Quick Pick plan/bundle after my Quick Picks Bundle expires, will the remaining minutes/hours from my PlayGo Entertainment Pass rollover?
No, rollover is only applicable to Quick Pick Bundles and Postpaid Select Plans.
Troubleshooting - Keeping you up and running 24/7
Where can I get help?
If you have an issue why not check out our FAQs for information on the most common queries we receive. If you can’t find what you’re looking for you, can talk to us via Live Chat through our support pages via web www.digicelgroup.com or the My Digicel App.
I can’t remember my Digicel ID log in details.
Don’t worry, we’ve got you covered – just click on the ‘Did you forget your Password’ option on the webpage or in the App to reset your password.
I can’t access PlayGo and see an error stating ‘I am unable to login. Too many connections’.
Your subscription to PlayGo allows for 1 active connection to the service. If 2 people try to access the service at the same time, the 2nd will not be granted access as an active session is in progress.