FAQ - Roam Like You're Home

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FAQ - “Roam Like You’re Home” (RLYH)

1. How do I activate the “Roam Like You’re Home” plan?

Via MyDigicelApp or by dialing *153#

 

2. Do I have to activate the Roam Like You’re Home - plan before I roam?

No. Activation can be done before or while roaming. Once there is sufficient credit, the customer would just activate via MyDigicelApp or by dialing *153# to initiate activation

 

3. What is the cost to register for the service?

        - The cost to register the service varies for Prepaid and Postpaid costumers it is as follows:

        - Prepaid – USD 6.00 for the subscription period of 10 Days

        - Postpaid – USD 15.00 for the subscription period of 30 Days

        - For Corporate clients we also have the postpaid option – USD 12.50 monthly for a continuous service. This service can be requested via your account manager

 

4. In what countries will I be able to use the Roam Like You’re Home - plan?

Once the service is activated, I will be able to make calls and browse at rates similar to home in The USA, The Netherlands, Colombia, Venezuela, Cuba, Digicel territories

 

5. If I activated the plan, roamed in the USA and I returned to Curacao and then traveled to The Netherlands, would I need to send the activation code again if my plan has not expired?

The plan will remain active for the entire duration (prepaid 10 days, postpaid 30 days), and I can travel to and RLYH countries without the need to re-active the plan once it is still within the activation window i.e. plan has not expired.

        - The plan will remain

 

6. What are the “Roam Like You’re Home rates?

The Roam Like You’re Home rates are rates similar to home rates charged at per second billing for both Prepaid and Postpaid. There are different rates in Cuba and for the Digicel territories.

 

The following rates apply for

The USA – all networks

The Netherlands – all networks

Colombia – only on the Telefonica Movistar network

Venezuela – only on the Telefonica Movistar network

 

Bonaire Plan Tarrifs & Period
Roam Like You're Home Plan Postpaid Prepaid
Plan Period 30 days 10 days
Roam Like You're Home Plan
Plan Period
Postpaid
30 days
Prepaid
10 days
Fee Local $15.00 $6.00
Roam Like You're Home Plan
Fee Local
Postpaid
$15.00
Prepaid
$6.00
Making a call home and in destination $0.35 $0.35
Roam Like You're Home Plan
Making a call home and in destination
Postpaid
$0.35
Prepaid
$0.35
Receiving a call Free Free
Roam Like You're Home Plan
Receiving a call
Postpaid
Free
Prepaid
Free
Sending an sms to home $0.15 $0.15
Roam Like You're Home Plan
Sending an sms to home
Postpaid
$0.15
Prepaid
$0.15
Data usage per MB $0.50 $0.50
Roam Like You're Home Plan
Data usage per MB
Postpaid
$0.50
Prepaid
$0.50

The following rates apply in

Cuba - Cubacel

 

Bonaire - Cuba RLYH rates
Prepaid Postpaid
Plan Period 10 days 30 days
Plan Period
Prepaid
10 days
Postpaid
30 days
Fee Local $6.00 $15.00
Fee Local
Prepaid
$6.00
Postpaid
$15.00
Prepaid
Postpaid
Making a call to home $0.60 $0.60
Making a call to home
Prepaid
$0.60
Postpaid
$0.60
Making a call to any Digicel number $0.60 $0.60
Making a call to any Digicel number
Prepaid
$0.60
Postpaid
$0.60
Making a call in Cuba and international $0.35 $0.35
Making a call in Cuba and international
Prepaid
$0.35
Postpaid
$0.35
Receiving a call $0.60 $0.60
Receiving a call
Prepaid
$0.60
Postpaid
$0.60
Sending an SMS to home $0.15 $0.15
Sending an SMS to home
Prepaid
$0.15
Postpaid
$0.15
Data usage per MB $0.50 $0.50
Data usage per MB
Prepaid
$0.50
Postpaid
$0.50

The following rates apply on the Digicel territories

 

Rates Bonaire RLYH on Digicel territories
Prepaid Postpaid
Making a call to home $0.32 $0.34
Making a call to home
Prepaid
$0.32
Postpaid
$0.34
Receiving a call Free Free
Receiving a call
Prepaid
Free
Postpaid
Free
Sending an sms to home $0.05 $0.05
Sending an sms to home
Prepaid
$0.05
Postpaid
$0.05
Data usage per MB $0.50 $0.50
Data usage per MB
Prepaid
$0.50
Postpaid
$0.50
Digicel Territories
Anguilla Haiti
Anguilla
Haiti
Antigua & Barbuda Jamaica
Antigua & Barbuda
Jamaica
Barbados Martinique
Barbados
Martinique
Bermuda Montserrat
Bermuda
Montserrat
British Virgin Islands Panama
British Virgin Islands
Panama
Cayman Islands St. Kitts & Nevis
Cayman Islands
St. Kitts & Nevis
Dominica St. Lucia
Dominica
St. Lucia
El Salvador St. Vincent & The Grenadines
El Salvador
St. Vincent & The Grenadines
Frensh Guyana Suriname
Frensh Guyana
Suriname
Grenada Trinidad & Tobago
Grenada
Trinidad & Tobago
Guadelupe Turks & Caicos
Guadelupe
Turks & Caicos
Venezuela Colombia
Venezuela
Colombia
Cuba
Cuba

7. What will happen if a customer does not have available credit in their main balance?

                - If a customer has no available credit they will not be able to make calls or browse the internet.

                - Prepaid subs may purchase credit using anyone 1 of Digicel’s top-up methods. Extra credit can be bought or advanced via MyDigicelApp

                - Postpaid subs may make payments on their account using online methods.

 

8.  How do I contact customer care while roaming?

The best way to communicate with customer care while roaming is via Live Chat on MyDigicelApp, or by calling: +59996900035

 

9. If a customer activates the Roam Like You’re Home service before roaming will the plan rates apply immediately?

                - No.  The plan rates are only applicable when roaming on the appointed RLYH operator networks.

                - Once customer is in Bonaire they will be charged at their respected rate plans and benefit from local promotions and products until they start to roam.

 

10. Will I receive a notification when their Roam Like You’re Home - plan expires?

                - Yes. I will receive one (1) notification 24hrs before plan expire.I will also receive one (1) notification when the plan has expired.

                - Once plan has expired regular roaming rates will be applied.

 

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