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Frequently Asked Questions

PlayGo Decommissioning

1.     Why is Digicel removing PlayGo? Given the challenges in creating and maintaining a successful video streaming application that meets our consumer users’ expectations, we decided to decommission the PlayGo app. We are committed to focusing on our Digital efforts, and will be launching new services for our Digicel Prime bundles to customers from July 29, 2022.


2.     When will I no longer be able to access the app?

The app will be decommissioned on July 29, 2022. Any user with an existing plan will be able to use the app until July 29, 2022.


3.     Will I have to manually delete the app from my phone?

Yes, after July 29, 2022, the app will no longer be accessible. You will receive a message when you attempt to open or use the app after this date to advise you to delete.


4.     What happens if I did not get to cancel my auto renewal before to July 29?  If your plan will expire after June 29, you will not be able to renew your plan, however you will access to PlayGo until your plan expires.


5.     What will happen to my login information and personal data? All customer login information and personal data that has been collected, stored or otherwise processed by the application will be deleted and removed from our databases. You will be unable to access or recover this data after July 29, 2022. For more information on the categories of personal data that PlayGo collects, please view the privacy policy .


6.     Will I be able to pay a subscription for other video streaming apps with Digicel credit? No, customer will need to use their credit card to sign up for these third party apps individually.


7.     Will Digicel offer any other video streaming apps to watch to movies or Live TV ?

No, we will not have another Digicel Video Streaming app available for movies and Live TV Channels. However, you can check out our SportsMax app which offers Live streaming of a variety of sporting events including ESports, football, NBA, Racing, sports news and results and a lot more..


8.     Will other video streaming apps be added to my Prime Bundle to replace PlayGo ?   Yes, data for streaming video and movies on Amazon Prime and HBOMAX will now be added to Prime Bundles.


9.     Will my data allotment remain the same? Yes, you data allotment for your select Prime Bundle will remain the same.


10. How I gain access to these video streaming apps? Digicel will only offer data allotment to use these apps, sign up for the apps is based on third party subscription, which will be the responsibility of the customer.


11. Will my Prime Bundle cost change? Your Prime Bundle cost will not change due to the new data allocation.  


12. Will there be standalone data plans for Amazon Prime or HBO Max ? No there will not be any stand-alone plans available for these third party apps.


13. How much data will I get in my Prime Bundle to video stream Amazon Prime or HBO Max ?

Prime Bundle


1 Day, Prime Data Plan


1 Day, 1GB Prime Data Plan


1 Day, 750MB Prime Bundle


3 Day, 2.8 GB Prime Data Plan


3 Day, 3GB Prime Bundle


7 Day, 5GB Prime Data Plan


7 Day, 7GB Prime Bundle


30 Day, 8GB Prime Data Plan


30 Day, 10GB Prime Bundle


30 Days, 25GB Prime Data Plan



14. How many hours can I video stream for with 1GB?

 For video formats 720p, 1GB of data will last 1.14 hours (68.96 mins). 


15. I am already subscribed to Amazon Prime and/or HBO Max, how does this affect me? No this will not affect your existing subscription.


16. I don’t use Amazon Prime or HBO MAX  for streaming video, can I add the app that I use to the bundle? Unfortunately no at this particular moment.


17. I am a postpaid customer. Do I get bundled data for streaming Amazon Prime or HBO Max as well? Based on the postpaid plan subscription. 

Postpaid Prime Bundle


Postpaid Prime More


Postpaid Prime Extra


Postpaid Prime Max



Below will vary dependent on the apps that will be available.


18.          What is Amazon Prime?  According to Wikipedia Amazon Prime Video, or simply Prime Video, is an American subscription video on-demand over-the-top streaming and rental service of Amazon offered as a standalone service or as part of Amazon's Prime subscription. Watch award-winning Amazon Originals on the web or Prime Video app. Types: Action, Comedy, Crime, Documentary, Drama, Thrillers, Sports.


19.          What is HBO MAX ? HBO Max is a premium streaming app that combines all of HBO with even more must-see TV series, blockbuster movies, and exclusive Max Originals. With unlimited access to thousands of hours of entertainment, we've got something for everyone in your family.

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