New Quick Pick Bundles - FAQs

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New Quick Pick Bundles

Frequently Asked Questions Buy a Plan

1.     What are the Quick Pick bundles?                                                                               

Quick Pick bundles are simply the coolest mix of data and talk that gives you unlimited Digicel minutes, text, data, WhatsApp chat, Instagram, Snapchat, Twitter, plus free access to d’Music Premium and 1hr PlayGo Daily Pass. Best of all, unlimited Rollover of your unused minutes and data.

 

2.     Who can benefit from the revised Quick Pick bundles?

All Digicel prepaid customers can enjoy the value and convenience of our Quick Pick bundles.

 

3.     How many Quick Bundles can I choose from and what will I get with each one?

There are three (3) New Quick Pick Bundles to choose from and customers will enjoy A LOT more data plus Whatsapp chat and voice.

Plans

Data

Unlimited Digicel Minutes

Unlimited Digi Text (SMS)

Unlimited Social

Auto- Renewal

Add-on Compatibility

d’Music and PlayGo

Price

200MB, 1day

200MB

Yes

Yes

Yes

Yes

Yes

Yes

US$3.50

1.5GB, 7day

1.5GB

Yes

Yes

Yes

Yes

Yes

Yes

US$20.00

4.5GB, 30day

4.5 GB

Yes

Yes

Yes

Yes

Yes

Yes

US$55.00

 

4.     Why should I buy a Quick Pick bundle?                                                                      

Because you get way more value. Unlimited Digicel minutes, WhatsApp chat, Digi Text (SMS) and the right amount of data for customers who like to browse. Best of all, Unlimited Rollover of your unused minutes and data. 

 

5.     Can I activate a New Quick Pick bundle now?

Yes, you can activate any of our refreshed Quick Pick Bundles via the My Digicel App at p.mydigicel.net, or by dialing *123# to access the prepaid service menu option 2 “Quick Pick Data & Voice Plan (Best Value)”.

 

6.     Why is my plan no longer available?                                                                         

You spoke. We listened. We've increase the data allotment of each Quick Pick Bundles that also gives you unlimited WhatsApp chat.

 

7.      Will my data rollover?

Absolutely, any unused data from your Data plan will rollover unlimited, once you purchase a new Data Plan or auto-renew before the active plan expires. If you renew your plan after expiration but before midnight of the same day, you can rollover a maximum of 15GB.         

 

8.  How do I activate a Bolt-On?

You can activate a Bolt-On using the My Digicel App at p.mydigicel.net or dial to our service menu at *123# option 1 “Bolt-Ons”.

 

9. How will I know when my Quick Pick is active?

We'll send a confirmation message to let you know that you're free to use your Quick Pick Bundle, this message will also include the expiration date.

 

10. Can I buy a Quick Pick plan on my blackberry?

No. Quick Pick plans are not available for blackberry handsets.

 

11.  If my Quick Pick Bundle expires, can I keep using my Bolt-on?

Unfortunately, no. Your Bolt-on will expire along with your Quick Pick bundle.

 

12. What happens when the megabytes in my Quick Pick bundle are finished?

You'll receive a friendly text message giving you options to renew your Quick Pick Bundle or buy extra data (a Bolt-On).

 

13. How many times can these bundles be activated?

As many times as you wish. As long as you have enough credit, you can choose a new Quick Pick Bundle, even while you have an existing plan or bundle. Voice and Data allotment will be accumulated and we will keep longest expiry date.   

 

14. Will I incur charges once my data is finished and my plan is still active?             

When your data allotment depletes, you will receive 3 notification messages advising to buy another bundle or data plan or keep browsing with standard rates of $0.36 per MB.

 

15. Can I activate another Quick Pick bundle if I already have one active?

Sure. When you activate a Quick Pick Bundle while another is already active, you'll receive all the benefits of the new bundle and still be able to use both until each bundle expires on its own end-date.         

                                                                                                                  

16. If I am on a call while using my Quick Pick bundle, and my minutes run out, what happens to my call?

No worries, if you're on a Digicel to Digicel call you can keep talking. Your call will not disconnect. However, you will be charged for the remaining portion of the call at standard rates of $0.40 per minute.       

                                                                                                      

17. Will my available minutes/data/SMS on my current plan rollover to Quick Picks?

Sure. You get to keep your unused minutes and data when you activate another Quick Pick Bundle before expiry of the current bundle.

                                                           

18. What happens if I choose not to activate a Quick Pick Bundle?

Standard call charge of $0.40 per minute will apply for Digicel local calls. Data will be charged at $0.36 per megabyte.

 

19. Where are my data and minutes displayed?

You can check your data and minutes balance via the My Digicel App at a.mydigicel.net or by using service menu *123# from your phone and select the option 6 “My Balance” (menu is subject to changes) to view the ‘Balance Check’ menu.

 

20. Do my data and minutes from the expired Quick Pick Bundle rollover onto my active Quick Pick bundle?

Yes, the unused data and minutes from the current Quick Pick Bundle will rollover to your new bundle if your active bundle was purchased 24 hours before your previous bundle expired.  

 

21. How will I be notified when my Quick Pick Bundle expires?                                                         

Before your Quick Pick Bundle expires, you will receive a reminder letting you know that your bundle is about to expire. If you do not activate a new Quick Pick Bundle, we'll send you another reminder, just in case you forget.

22. Does the Quick Pick Bundle automatically renew?

Yes, all our New Quick Pick Bundles will auto-renew as long as there is sufficient credit on your account. We encourage you to top up by visiting to t.mydigicel.net to add more credit to your account.

 

23. Can I opt-out of auto-renewal?

Yes, you have 2 ways to opt-out of auto-renewal:

  1. By dialing the opt-out code received after your activation message.
  2. You can also visit the My Digicel App p.mydigicel.net to view and manage your plan where you can also choose to opt-out of auto-renewal.

 

24. Am I able to use my Quick Pick Bundle after it expires?

No, after your Quick Pick Bundle expires, you lose all the benefits.

25. How do I check the balance of minutes and data on my Quick Pick Bundle?

You have two ways:

  • Service Menu: *123# - press 6 to enter to “My Balance” to see your available minutes and/or data balances.
  • My Digicel App – click on the app and go to ‘Accounts and Balances’.

 

26. What is the PlayGo app?

PlayGo app is a live streaming service with premium and exclusive TV and sports content including SportsMax, SportsMax 2, NBA TV, Catch and Catch 2. Customers get a free 2GB allowance and any additional data usages comes from your data plan. Customers can also connect to a Wi-Fi service to stream content without it impacting data usage. For more information got to http://www.playgo.tv/en/home.html

27.   What is d’Music?

d’Music is a digital streaming music service with a catalogue of over 20 million songs that allows you to stream, listen, and download music at your convenience.  In order to use d’Music, you will need to have either a Top Chart or Premium music plan.

d’Music is available as a mobile App on Android and iOS devices, or through a Web platform, even on mobile devices and tablets, at https://www.digicelmusic.com/  

 

 


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New Quick Pick Bundles - FAQs