Extra Services

Extra Services

Credit Me

The Credit Me service enables you to send a request to your friends and family here or abroad to send you Digicel credit.

Digicel prepaid customers can request credit via the Credit Me service. In order to request credit, your account balance must be less than $ 10.00 Digicel prepaid customers may request credit from anyone with a mobile phone, anywhere in the world! Sending a Credit Me request is quick and easy! Just follow the simple steps below.

1. Dial *127*599 the receivers number* the amount you want to request # and press send.

(Eg. To request $ 20.00 from 1234567, dial: *127*5991234567*20# and press send)

2. Wait for the confirmation message and confirm request.

 

Credit U 

How does the Digicel Credit U service work?      

Prepaid customers can send credit to up to ten prepaid accounts, ranging from as low as $ 1.00 to a maximum of $ 50.00 in a given day for the cost of $ 0.15 per transfer, regardless of the amount. 

To transfer credit dial *128*599 (telephone number)* the amount in $# (Example: *128*5991234567*10#) then press SEND. 

As a prepaid customer, CREDIT ADVANCE allows you to access a credit advance amounts from as low as $2.00 to a maximum of $8.00 for a fixed loan fee of 15% of the loan amount.  Credit Advance can be used to purchase a plan, make calls and send text messages.

 

How do I qualify for the CREDIT ADVANCE service?        

Need to have an active Digicel prepaid account to have the opportunity to request a Credit Advance.  

 

How can I request a CREDIT ADVANCE?  

To request to CREDIT ADVANCE service, please dial *123# or use the My Digicel App.

Credit Advance

Loan  Fee Amount 
$ 2.00 $ 0.30
$ 4.00 $ 0.60
$ 6.00 $ 0.90
$ 8.00 $1.20

 

How do I repay my CREDIT ADVANCE? 

Repayment of your CREDIT ADVANCE is done at your next top up. 

 

How do I check my CREDIT ADVANCE balance?                 

To check your open balance, open the My Digicel app, go to account and balances and you will find the open balance amount.

 

How do I know if I’m qualified to activate the $ 8.00?

You will need to have a Minimum of 3 months active in the base AND at least 1 top up per month (6 dollar or more) over the last 3 months to be qualified.

 

Will I receive airtime when applying for CREDIT ADVANCE?

No, Airtime is received when a top up is performed

 

Can I activate the CREDIT ADVANCE while being Deactive? 


No, you need to be in an active state to activate CREDIT ADVANCE.

As a prepaid customer, CREDIT ADVANCE allows you to access a credit advance amounts from as low as $2.00 to a maximum of $8.00 for a fixed loan fee of 15% of the loan amount.  Credit Advance can be used to purchase a plan, make calls and send text messages.

 

How do I qualify for the CREDIT ADVANCE service?        

Need to have an active Digicel prepaid account to have the opportunity to request a Credit Advance.  

 

How can I request a CREDIT ADVANCE?  

To request to CREDIT ADVANCE service, please dial *123# or use the My Digicel App.

Credit Advance

Loan  Fee Amount 
$ 2.00 $ 0.30
$ 4.00 $ 0.60
$ 6.00 $ 0.90
$ 8.00 $1.20

 

LEARN MORE


How do I repay my CREDIT ADVANCE? 

Repayment of your CREDIT ADVANCE is done at your next top up. 

 

How do I check my CREDIT ADVANCE balance?                 

To check your open balance, open the My Digicel app, go to account and balances and you will find the open balance amount.

 

How do I know if I’m qualified to activate the $ 8.00?

You will need to have a Minimum of 3 months active in the base AND at least 1 top up per month (6 dollar or more) over the last 3 months to be qualified.

 

Will I receive airtime when applying for CREDIT ADVANCE?

No, Airtime is received when a top up is performed

 

Can I activate the CREDIT ADVANCE while being Deactive? 


No, you need to be in an active state to activate CREDIT ADVANCE.

UNIVERSAL MENU - For a comprehensive menu with our most frequently used services, simply dial *123#

 

PREPAID BALANCE ENQUIRY – Conveniently check your Digicel Prepaid account. Simply dial *142#

 

TOP UP – To add credit to your account dial *141*voucher number# and press “SEND”.

 

DATA BALANCE – To check your remaining data balance, dial *123# or check it through My Digicel App

 

ONLINE TOP UP BONUS CREDIT BALANCE – Dial *142*1#

 

PLEASE CALL ME – Request a call from a friend by dialing *126*599digicel number# and press “SEND”. Your account balance must have less than

 

CREDIT ME – To request credit from a friend, dial *127*599digicel number*amount # and press “SEND”. Account balance must have less than $ 1.00

 

CREDIT U – To send credit to a friend, dial *128*599digicel number*amount# and press “SEND”. You will be charged $ 0.15 per transaction.

 

TOP-U-UP – Add credit from a voucher card to a friend's number, dial *125*599digicelnumber*voucher number# and press “SEND”.

 

VOICEMAIL – To check your voicemail, call 144.

 

WHAT’S MY NUMBER – To find out what your Digicel mobile number is, dial *129#

 

CREDIT ADVANCE - To request a credit advance dial *123# or activate through the My Digicel App. and select from the available options.

 

OUTSTANDING CREDIT ADVANCE - To check outstanding Credit Advance balance visit My Digicel App.

 

GIFT A PLAN - To purchase a data plan for a friend or loved one activate this through the My Digicel App.

We have two ways to send you your Digicel invoice, one being digitally and send by email this invoice is referred to as Ebill. The other is the traditional printed invoice which you receive in your mailbox via Cpost. Due date of Digicel invoice is on the 21st of every month.

There are several methods by which you can pay your invoice. Each with their own timeline (processing time). Below you will find an overview of the different payment methods including their timelines so you know exactly how long it takes before your payment is processed.

 

Ebill
These digital invoices are distributed to our customers between the 1st and 8th of each month


Printed invoices

Our aim is to have these to our customers before the 15th of every month.

We therefor encourage our customers to convert to Ebill. Besides the quicker distribution, it is environmental friendly and it saves customers ANG 5,- printed invoice charge.

Depending on your bank you can see below how easy it is to pay your monthly invoice and how much time it takes for a transfer to be completed.

A transfer is completed when Digicel receives the funds on the bank statement after which it is posted to your account.

Payment Methods

  Bank Method Location Time frame
1 MCB Direct Debit Digicel executes automatically Every (1) Hour
    Transfer to Digicel bank account At the Bank / from a computer 2 working days
2 BDC Direct Debit Digicel executes automatically 1 working day
    Transfer to Digicel bank account At the Bank / from a computer 1 working days
4 Vidanova Bank (SFT) Direct Debit Digicel executes automatically 2 working days
    Transfer to Digicel bank account At the Bank / from a computer 2 working days
5 RBC Transfer to Digicel bank account At the Bank / from a computer 2 working days
6 Stores Cash Store Prompt
    Debit Card / Credit Card Store Prompt
    Cheque Store Prompt
7 Several merchants with Pagomatikologo Pagomatiko (MCB) Several Merchants Every (1) Hour
8 Several merchants with Pagafasil logo Pagafasil (PSB) Several Merchants Every (1) Hour

Direct Debit

Direct Debit is our most convenient payment method. The customers signs up once and every month an automatic transfer is done.

A Direct Debit Mandate is available at all our stores or through your account manager. Additional documents needed are your ID and a header of your most recent bank statement showing the account number and that you are the account owner.

 

What is needed to apply:

·       Direct Debit form (available at all our stores)

·       Identification (ID, Driver license, Passport)

·       Header of your most recent bank statement (showing your bank account number, name and address – for verification purposes)

 

Transfer to Digicel Bank account

This can be done from the convenience of your home behind a computer or tablet or by visiting the cashier at your bank.

Here is a list of our accounts at several banks.

 

Bank information:

Maduro & Curiel’s Bank     153.67.209 
RBC Royal Bank                  80000000.54154.543                             
Banco di Caribe                   174120.500.001.100.01
Vidanova Bank (SFT)          0011318.000002

 

Beneficiary: Digicel Curacao

Address: Biesheuvel 24-25

 

IMPORTANT: Customers need to mention their Account No. ” 171xxxxxxxx, visible at the top right on the invoice.

When a customer has more than one account it is advisable to pay each one seperately, mentioning their respective account number.

Pagomatiko and Pagafasil

These are services that several merchants on the island give allowing customers to pay their bills.

Look for their logo at for example gas stations and convenient stores (toko’s).

 

Cash, cheque, debit or credit card

These payment methods can be used at each of our three Digicel stores.

But why wait in line if the other options are so much quicker.