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Prepaid LTE Quick Pick Bundles FAQs

LTE Prepaid Quick Pick Bundle FAQs

 

1.      What are the NEW LTE Quick Pick Plans?

NEW LTE Quick Pick Plans gives the SUPER-FAST LTE experience!! These bundles are simply the coolest mix of LTE data and talk with local minutes, SMS to local Digicel numbers plus FREE PlayGo/Youtube video daily.

2.      Who can benefit from the NEW LTE Quick Pick Plans?

All Digicel prepaid customers can live the SUPER-FAST LTE experience!

 

3.      How many NEW LTE Quick Pick Plans bundles can I choose from?

There are five (5) NEW LTE Quick Pick Plans to choose from to enjoy LTE data and all net calls.

 

Validity

Data

Digi Talk and Offnet MIns

Onnet SMS

FREE PlayGo

/Youtube

Auto- Renewal

Fees

($ ECD)

1 Day

200MB

25

50

1hr/Day

Yes

3.99

3 Days

800MB

100

100

1hr/Day

Yes

15.99

7 Days

1.5GB

400

1000

2hrs/Day

Yes

28.00

30 Days

3GB

1000

1000

2hrs/Day

Yes

45.00

30 Days

6GB

1000

1000

2hrs/Day

Yes

110.00

 

4.      Why should I buy a NEW LTE Quick Pick Plans?                                                                     

Because you get way more value in every bundle with LTE Data, local minutes, Digicel SMS for the ‘texters’ and best of all, enjoy FREE video daily via PlayGo/Youtube with your bundle.  

 

5.      How do I use my free 1hr or 2hr Free video daily?

With an active LTE Quick Pick bundle, you are rewarded with free video daily. To claim your free video, visit the MyDigicel App p.mydigicel.net and go to ‘Free LTE Add-ons’. Similarly, you can dial *141# and go to ‘Free LTE Add-ons’ to claim your 1hr or 2hr Free PlayGo/Youtube.

 

6.      After my 1hr or 2hr Free PlayGo/Youtube add-on is expired, can I still access PlayGo/Youtube for free?

Unfortunately, once your daily free PlayGo/Youtube add-on is expired, you will no longer have free access to PlayGo or Youtube. If you choose to browse Youtube after your free add-on expires, you will be charged from your available data bundle. Access to the PlayGo App will be barred after your free 1hr or 2hr add-on has expired.

                                                                                                     

7.      Can I activate a NEW LTE Quick Pick Plans now?

Yes, you can activate any of our newest NEW LTE Quick Pick Plans bundles via the My Digicel App at p.mydigicel.net, or by dialing *141# to access the prepaid service menu option 1 “NEW LTE Quick Pick Plans”.

8.       Will my data rollover?

Absolutely, any unused data from your NEW LTE Quick Pick Plans will rollover, once you purchase a NEW LTE Quick Pick Plan before midnight on the day of plan expiry.

 

7.  How do I activate an Add-On?

You can activate an Add-On using the My Digicel App at p.mydigicel.net or dial to our service menu at *141#.

9.      How will I know when my NEW LTE Quick Pick Plans is active?

We'll send a confirmation message to let you know that you're free to use your NEW LTE Quick Pick Plans, this message will also include the expiration date.

 

9.  If my NEW LTE Quick Pick Plans expires, can I keep using my Add-on?

Unfortunately, no. Your Add-on will expire along with your NEW LTE Quick Pick Plans.

 

10.  What happens when the megabytes in my LTE Quick Pick are finished?

You'll receive a friendly text message giving you options to renew your NEW LTE Quick Pick Plans or buy extra data (an Add-On).

11.  How many times can these bundles be activated?

As many times as you wish. As long as you have enough credit, you can choose a new Quick Pick Bundle, even while you have an existing plan or bundle. Voice and Data allotment will be accumulated and we will keep longest expiry date.                                                                                                                                       

12.   Will I incur charges once my data is finished and my plan is still active?                 

If your data bundle is fully depleted (no more data remaining), any active data browsing will be charged a per MB rate of ECD $0.39/MB. A standard Pay As You Go rate of ECD $0.39/MB will only apply if you are not on one these bundles or if you do not have an active plan.                                                                          

 

13.   Can I activate another LTE Quick Pick if I already have one active?

Sure. When you activate a NEW LTE Quick Pick Plan while another is already active, you'll receive all the benefits of the new bundle and still be able to use both until each bundle expires on its own end-date.                                                      

                                                                       

14.   If I am on a call while using my LTE Quick Pick, and my minutes run out, what happens to my call?

No worries, if you're on a Digicel to Digicel call you can keep talking. Your call will not disconnect. However, you will be charged for the remaining portion of the call at standard rates of ECD $0.65 per minute.                                                  

                                                           

15.   Will my available minutes/data/sms on my current plan rollover to LTE Quick Pick?

Sure. You get to keep your unused minutes and data when you activate another NEW LTE Quick Pick Plans before midnight on the day of plan expiry.

           

16.   What happens if I choose not to activate a LTE Quick Pick?

Standard call charge of ECD $0.65 per minute will apply for Digicel local calls. Data will be charged at ECD $0.39 per megabyte.

17.  If I am on a call within the duration of the LTE Quick Pick, and it expires, what happens to my call?

If you are on a call and your LTE Quick Pick expires, your call will not drop. However, you will be charged for the remaining portion of the call at an ECD $0.65 rate per minute.

18.   Where are my data and minutes displayed?

You can check your data and minutes balance via the My Digicel App at a.mydigicel.net or by using service menu *141# from your phone and select the option “Balances” (menu is subject to changes) to view the ‘Balance Check’ menu.

19.   Do my data and minutes from the expired NEW LTE Quick Pick Plans rollover onto my active Quick Pick Plan?

Yes, the unused data and minutes from the current NEW LTE Quick Pick Plans will rollover to your new bundle if your active bundle was purchased before midnight on the day of plan expiry.  

20.   How will I be notified when my NEW LTE Quick Pick Plans expires?                                    

Before your NEW LTE Quick Pick Plans expires, you will receive a reminder letting you know that your bundle is about to expire. If you do not activate a NEW LTE Quick Pick Plans, we'll send you another reminder, just in case you forget.

21.   Does the NEW LTE Quick Pick Plans automatically renew?

Yes, all our NEW LTE Quick Pick Plans will auto-renew as long as there is sufficient credit on your account. We encourage you to top up by visiting to t.mydigicel.net to add more credit to your account.

22.   Can I opt-out of auto-renewal?

Yes, you can opt-out of auto-renewal by using the service menu *141#, press option “Balances” and select the option “Opt Out” You can also visit the My Digicel App at p.mydigicel.net to view and manage your plan where you can also choose to opt-out of auto-renewal.

23.   Am I able to use my NEW LTE Quick Pick Plans after it expires?

No, after your NEW LTE Quick Pick Plans expires, you lose all the benefits.

24.   How do I check the balance of minutes and data on my NEW LTE Quick Pick Plans?

You have two ways:

·          Service Menu: *141# -  enter the “Balances” menu, then press 4 to enter the “Check Plan Balance” and expiry to see your available minutes and/or data balances.

·         My Digicel App – click on the app and go to ‘Accounts and Balances’.

 

 

 

Terms & conditions

 

The New LTE Quick Pick Plans is offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of this promotion.

 

 Digicel reserves the right to terminate your use of the NEW LTE Quick Pick Plans forthwith without notice if in its sole opinion the promotion is being abused by you.

 

 Digicel reserves the right to modify or discontinue (permanently or temporarily) the NEW LTE Quick Pick Plans being offered to its customer at its discretion.

 

 Digicel reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of its NEW LTE Quick Pick Plans. In the event of Digicel giving notice to customers of any such changes to or cancellation of the NEW LTE Quick Pick Plans, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website.

 

Any such notification shall be effective immediately or as of the date referred to in such notification. Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.

 

Subject to the above, the standard Prepaid terms and conditions shall apply.

 

 

 

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