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FAQs: Freedom Plans

Freedom Plans - Frequently Asked Questions View Freedom Plans

 

What are the Postpaid Freedom Plans?

 

Digicel’s Postpaid Freedom Plans are available to all new and existing Digicel customers. You can choose from 3 types of Freedom plans each with Unlimited* Digicel talk, Unlimited* Digicel text and lots of data.

 

How much does it cost to activate a Postpaid Freedom Plan?

You can get your Freedom Plan at any Digicel Store for the prices below:

 

Freedom plan type

Monthly Subscription (EC)

Data Allotment

Unlimited Talk

Postpaid More

$190

10GB per month

Unlimited* Calls to local Digicel numbers and 1000 minutes to other local networks.

Postpaid Extra

$250

15GB per month

Unlimited* Calls to local Digicel numbers, other local networks and 300 anywhere minutes.

Postpaid Max

$300

25GB per month

Unlimited Calls to local Digicel numbers, any other local network and anywhere minutes*.

* Anywhere destinations are: Local US, CAN, UK landlines & other Digicel territories listed below.

 

What are the features of the new postpaid plans?  

Your Postpaid Freedom plans come with unlimited* talk, unlimited* text and lots of data.

Freedom plan type

Data

Social

Unlimited Talk

Extras

Postpaid More

10GB per month

Unlimited WhatApp text**

Unlimited* Calls to local Digicel numbers and 1000 minutes to other local networks.

•       Unlimited Data & Talk rollover.

Postpaid Extra

15GB per month

Unlimited* Calls to local Digicel numbers, other local networks and 300 anywhere minutes.

Postpaid Max

25GB per month

Unlimited Calls to local Digicel numbers, any other local network and anywhere minutes*.

 

* Anywhere destinations are: Local US, CAN, UK landlines & other Digicel territories which are listed below.

**WhatsApp calls or video calls are not included. These will be deducted from the plan data.

 

What will happened when my data and talk allotment depletes?

To improve your experience, overage charges are blocked once your data or talk allotments are exhausted. To stay connected, you can buy a 1GB data add-on for as low as $15 or a 120 anywhere minutes for only $15.

 

Are Postpaid Freedom Plans available to all customers?

Yes, any customer can sign up for a postpaid Freedom Plan. Both existing and new customers can sign up for a postpaid freedom plan by just visiting an authorized Digicel store.

 

How do I sign up for a postpaid Freedom Plan?

To activate a postpaid Freedom Plan visit an authorized Digicel store with the required documents.

 

What documentation do I need to sign up for a Postpaid Freedom plan?

To activate a Postpaid account, customers are required to take:

ü A valid form of ID

ü Proof of residence (preferably a utility bill)

ü The deposit for the plan of choice

 

Which countries are considered Digicel Territories for the purpose of anywhere minutes?

With all of our new Freedom Plans you can feel free to call to your loved ones to the following destinations without extra charges once you are within your Plan’s Anywhere Minutes allotment:

•           Antigua & Barbuda

•           Aruba

•           Barbados

•           Bermuda

•           Bonaire

•           British Virgin Islands

•           Cayman

•           Curacao

•           Dominica

•           Grenada

•           Guadeloupe

•           Guyana

•           Martinique

•           St. Kitts & Nevis

•           St. Lucia

•           St. Martin

•           St. Vincent & the Grenadines

•           Suriname

•           Trinidad & Tobago

 

 

Will I be able to purchase additional Voice or Data Add-ons to my postpaid plan?

Yes, see below for the Add-ons that you may purchase to enhance your plans:

 

Add-On type

Value

Allotment

Validity

Rollover

Voice

$15

120 anywhere minutes (Local US, CAN, UK landlines & other Digicel territories).

Same as Plan

Unlimited

Voice

$18

Unlimited Anywhere minutes

(Local US, CAN, UK landlines & other Digicel territories).

24 Hours

Does not apply

Data

$15

1 GB

 

Same as Plan

Unlimited

Data

$100

5 GB

 

Same as Plan

Unlimited

 

How do I activate a Voice or Data Add-on?

You can purchase a Voice or Data Add-on exclusively from the My Digicel App. The cost of the Add-on purchased will be reflected on your monthly bill.

 

Can I purchase an Add-on if I have reached my credit limit?

Yes, you are able to purchase add-ons even if you have reached your credit limit.

 

Can I have multiple Add-ons active at the same time?

Yes, you can buy up to 2 Add-ons at the same time however it cannot be the same type of Add-on.

 

Can I buy multiple Data Add-ons or Multiple Voice Add-ons?

No, unfortunately you can only purchase one of each type of Add-on at a time.

 

Does my Add-On include auto-renewal?

Yes, your Add Ons will auto-renew every month while your Freedom Plan is active.

 

How can I opt out from my auto-renewal of my Add-On?

You may cancel automatic renewal via the MyDigicel App.

 

Does my data and talk rollover with my Postpaid Freedom plan?

Yes. All unused data & talk will rollover to your next billing cycle. However, rollover only qualifies if your account bill is paid in full and on time.

 

How many times can I rollover my available data and talk?

As many times as you have left over data and talk and as long as your account bill is paid in full and on time.

 

What will happen if I send messages to numbers other than local Digicel numbers?

If you send text messages to other local networks and International numbers you will be charged at the standard rates per SMS and it will be reflected on your credit limit usage on your monthly bill.

 

How can I check the data and talk balance of my plan? 

You can check your remaining minutes and data by using the MyDigicel app.

 

Can I use my Freedom Plan with any handset?

Yes, as long as your handset is compatible with the Digicel network. Make sure your handset is compatible with the following bands:

LTE band

HSPA band

GSM band

 

Am I able to use WhatsApp for free with the new postpaid plans?

Yes, you will receive free access to WhatsApp services except for WhatsApp voice and video calls. The use of voice and video services will be deducted from your active data allotment.

 

Will I be able to switch from one of the new postpaid plans to a Smart plan?

Unfortunately, once you have activated any of the new Freedom postpaid plans, you will not be able to revert to any of the plans previously offered by Digicel.

 

Am I able to use the voice, data and SMS while roaming?

No, if you activate a Freedom Plan and you travel outside of your country (roaming) you will not be able to use any SMS, minutes or data from your plan. You will be required to activate a roaming plan in order to make calls, text and/or use data.

 

 

 

Additional Terms and Conditions

 

·         Post-paid FREEDOM Plans are offered for the personal use of individuals and not for commercial use.

·         To help protect against the possibility that customers may occupy an unfair share of the network, Post-paid FREEDOM plans will be subject to fair usage guidelines which are designed to ensure that quality of service and reliability are maintained at all times. These fair usage guidelines give an indication of what we believe is normal and reasonable for an individual user.  

·         Voice and data allotments are only applicable while in Anguilla. Once roaming, customers may activate a roaming plan or roam at the prevailing standard roaming rates.

·         Digicel reserves the right to terminate the Post-paid FREEDOM Plans offer if, in its sole opinion, the PLANS are being abused, such abuse to include but not be limited to, unreasonable levels of usage, reselling or attempts to resell the Data/Voice, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of Digicel’s network or services.

·         Digicel reserves the right to modify or discontinue (permanently or temporarily) the Post-paid FREEDOM Plans being offered to its customer at our discretion.

·         Digicel reserves the right to at any time, with or without notice, to vary or cancel the terms and conditions of its Post-paid FREEDOM plan. In the event of Digicel giving notice to Customers of any such changes to or cancellation of the Service, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notifications.

·         In addition to the Terms and Conditions herein, customers remain bound by any other terms and conditions of use for any of Digicel’s other services, including the general Terms and Conditions for Digicel Telephone Services. 

 

 

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