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Christmas Terms And Conditions

The “Shake to Win Christmas Promotion” TERMS AND CONDITIONS

Start Date: Friday, November 22nd, 2019

End Date: Friday, January 3rd, 2020

These My Digicel “Shake to Win Christmas Promotion” (the “Promotion”) Frequently asked Questions (“FAQ”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes on the My Digicel mobile application (the “App”). You should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means Digicel Group Limited, a company registered under the laws of Bermuda with registered offices at Clarendon House, 2 Church Street, Hamilton HM11, Bermuda. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person accessing or using the App to participate in the Promotion (and “my” and “your” shall have the same meaning).

By participating in the Promotion on the App, you agree to be bound by these Terms.

These Terms incorporate the MyDigicel Terms and Conditions and Privacy Policy which you can access via the App. 

If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.

1. What is the “Shake to Win Christmas Promotion”? 

Digicel is offering its prepaid and postpaid customers the opportunity to participate in the “Shake to Win Christmas Promotion” subject to these terms and conditions. The Promotion allows you to WIN prizes by shaking your phone via the Shake It gaming mechanism in the My Digicel App. Each participating customer will have an opportunity to win prizes daily and weekly.

2. What is the promotional period for the Promotion?

The Christmas promotion is valid from Friday, November 22nd, 2019 12:00AM through to Friday, January 3rd, 2020 11:59PM

3. Who is eligible to enter the Promotion (the “Eligible Customers”)? 

In order to be eligible for the Promotion, you must be a Digicel customer with an active Digicel prepaid and/or postpaid bundle or plan from the selection of “Eligible Plans” as defined below. This includes customers who activate a new Eligible Plan during the promotional period as well as customers on an existing Eligible Plan.

The following customers are excluded from participating in the Promotion:

a. Postpaid Corporate & Business account customers;
b. Employees/families of employees, employees of affiliates companies associated with this promotion;
c. Home & Entertainment only customers; and
d.Postpaid customers with overdue amounts.

4.Which Digicel prepaid/postpaid bundles/plans are included in the Promotion?

Please see below list of plans that are eligible for the Promotion (the “Eligible Plans”):   

1 Day LTE Freedom Bundle
3 Day LTE Freedom Bundle
7 Day LTE Freedom Bundle
30 Day LTE Freedom Bundle
Postpaid LTE Freedom MORE
Postpaid LTE Freedom EXTRA
Postpaid LTE Freedom MAX

Customers can also find the list of eligible plans in the Shake It section of the App identified with the Shake It Icon {insert image}.  As such plans listed in the My Digicel App that do not have the Shake It icon are excluded from the Promotion.

5. How does a customer participate in the Promotion?

  i. To participate in the Promotion you will need to have activated an Eligible Plan via one of the following channels:

  1. MyDigicel App
  2. USSD/UMM (by dialing *140#)

 ii. Eligible Customers will receive a Shake It notification inviting them to participate in the Promotion.

iii. By clicking on the Shake It notification and accepting the terms and conditions of same, the customer has confirmed their participation in the Promotion.

iv. Once an Eligible Customer agrees to participate in the promotion, they can then Shake To Win!

 v. Please note the Shake It action must be completed in the MyDigicel App.

 vi. The Promotion includes a “Guaranteed Win” day (subject to the applicable Promotion terms and conditions as outlined below) on Saturdays and “Chances to Win” on every other day. 

  • Guaranteed Win: Every Saturday during the promotional period, customers who have an active Eligible Plan will receive an SMS push and/or an In-App notification to play Shake It for a guaranteed prize.

  • Chance to Win: Every other day, Eligible Customers stand a chance of winning a prize after activating a NEW Eligible Plan and will receive an SMS push and/or an In-App notification to play Shake It for a chance to win.

 vii. Guaranteed Win Eligibility: Eligible Customers must complete the Shake It action in the My Digicel App on the Saturday to receive their instant win prize.

viii. Chance to Win Eligibility: Eligible Customers will have twenty-four (24) hours from the issue date and time of the Shake It notification to complete the Shake It action in the My Digicel App for a chance to win a prize.

 ix. This Promotion will be accessible to Eligible Customers while roaming, but any prizes won will only be available to use and redeem in Anguilla.

6. Will customers be notified when to participate in Promotion?

  • Yes.  Every Saturday during the Promotional Period, customers will be notified about the Guaranteed Win Shake being available.
  • Whenever a Customer activates an Eligible Plan, they will also receive an SMS notification that they are eligible for a Chance to Win Shake on any other day.

7. How many times can a customer win?

The maximum number of wins per Customer is one (1) per day.

8. Rewards and Prizes

a. The Digicel Shake It prize pool will consist of Instant Win Prizes and Other Prizes, including but not limited to: 

“Instant Win Prizes:

250MB Data Bolt-On
100 Min Voice Bolt On
200 Min Voice Bolt On
D' Music Premium 1d Pass
100MB Data Bolt-On
D' Music Premium 7d Pass
1GB bolt on
D' Music Premium 30d Pass

International LITE (90 mins)

International (130 mins)
500MB Data Bolt-On

“Other Prizes”:

Dinner for 2


Instant Win Prizes redemption process and use:The Other Prizes will be included in the prize pool daily at 6:00PM with notifications of the same via social media and/or other Digicel communication.  A Smart TV with 1 year free TV Service will be included on Saturday, 28 December at 6:00PM.

    b. Voice, data and content rewards will be allocated immediately to Eligible Customers who have won these rewards. 

    c. These will be available to use from allocation (within any specified usage period) and will expire as per the bundle’s validity period.

    d. Unused instant win prizes allocated will expire and there will be no carry over or refund, except for data bundles (as per existing rules regarding data bundle rollover).

    e. Instant Win prizes cannot be transferred to other customers, except for data bundles (as per existing rules regarding data bundle transfer).

    f. Any usage that falls outside the specified usage period or after the bundle is depleted, will be billed at the customer’s applicable price plan rates.

    Other Prizes redemption process and use:

    g. On winning a prize in this category, the Customer will receive a notification to the phone used for the Shake It including:

       i. A voucher with a picture of the prize (for illustrative purposes only); 

      ii. A description of the prize with a QR code; and

     iii. A telephone number to contact Digicel to arrange prize collection.  

    h. Customers MUST contact Digicel on the number provided within 24 hours of the notification being issued or the prize may be forfeited.

    i. Once the winners have contacted Digicel and their entries validated, their prize will be made available for collection from:

    j. Digicel Store, The Valley, Anguilla, between the hours of 9am – 5pm.  

    k. Customers are encouraged to collect their prize within 2 trading days (Monday to Saturday) and are required to collect their prize within fourteen (14) days     from the issue date of the notification of the prize win or the prize will be forfeited.

    l. Prizes may not be transferred or exchanged for another product or for cash. 

    m. Digicel reserves the right to award any forfeited prizes to another participant in the Promotion and to substitute Prizes where reasonably required.

    n. Warranty and support information will be included in product packaging.

    o. Save in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents,     contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or     personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any Reward. 

9. Will customers be notified when they have received a prize?


For Instant Win Prizes:

Customers will be notified via SMS and In App notification for Instant Win Prizes. See below sample confirmation text message.

Sample: “Your FREE <prize> is now active. You have received <XX>MB valid for XX days. Check your prize validity on MDA any time here:”

   For Other Prizes:

Customers will be notified via SMS and In App notification as follows:

   i. A voucher with a picture of the prize (for illustrative purposes only); 

  ii. A description of the prize with a QR code; and

 iii. A telephone number to contact Digicel to arrange prize collection.  

10. What will customers need in order to claim Other Prizes? 

Winners must present a valid Government issued photo ID (passport, voters’ identification card or driver’s licence) and the Digicel Phone with QR code. Customer will be required to complete and sign a Redemption Form confirming their receipt of their prize AND a Consent Release Form authorizing the use of their picture (where they chose to do so) on Social Media.

Additional Terms and Conditions

    A. This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.

    B. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to     selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our     services.

    C. You are solely responsible for all associated fees and costs incurred by you for redemption of Other Prizes and for connectivity and data usage in relation to     your use of the App. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid plans.

    D. The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel     being in arrears to be eligible to win the prizes.

    E. We reserve the right to modify or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.

    F. If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize to the equal value and/or specification.

    G. Prizes are not exchangeable and are not redeemable for cash.

    H. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you     of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification     on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

    I. Any personal data relating to participants will be used solely for the purposes of this promotion by Digicel and/or by any agent appointed by it to assist with     running the promotion on behalf of the Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering     this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the promotion for the purposes of     administration of the promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the winner) and any     other purposes to which you have consented. To see our privacy policy visit:

    J. Winners may be required to take part in related publicity, including (without limitation) publication of the name and image of a promotion winner along with     their winning entry via Digicel’s website, social media and other press and media channels. No additional payment will be given for this.

    K. In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.

    H. For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.

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