1. How does voicemail work?
Digicel's voicemail service is easy to use, fast to access and checking messages is FREE from your Digicel mobile phone.
Your 24-hour answering service will automatically take a message for you when your phone is in use, switched off or when you simply cannot answer.
Every Digicel customer gets voicemail at no extra cost. For your convenience, Digicel has set up automatic diverts to your voicemail if your phone is switched off or unanswered. You will receive a text message informing you that you have a new voicemail.
2. How do I access voicemail?
To access voicemail, dial 123 and follow the prompts. The first time you access your voicemail, you will hear a prompt to personalize it with your name and password.
Let your friends know they have reached the right person by personalizing your voicemail with your name!
3. Digicel voicemail just got an upgrade! What does this mean?
With the new upgraded voicemail system, you will be able to manage your mailbox even easier. You can customize and personalize your mailbox using new and enhanced features.
1. Reset your password.
2. Enable or disable your password.
3. Reset your own mailbox.
4. Future date voicemail messaging.
5. Preferred language selection.
4. Will I be able to access my old voicemail messages that I saved prior to the upgrade?
To access messages on the old voicemail system, please dial 099
You will be able to access your saved messages from the old voicemail system for a period of 14 days.
These messages cannot be saved again on the upgraded voicemail system and will get deleted after 14 days: 31st October 2018.
5. What is the maximum number of voicemail messages that can hold in my mailbox?
A mailbox can hold up to 30 recordings each, the length of 90 seconds.
6. What is the storage time for messages?
Voicemail messages are stored as follows:
• Listened to and saved messages are stored for a maximum of 30 days.
• Received and not listened to messages are stored for a maximum of 14 days.
• Listened to but not saved messages are stored for a maximum of 14 days.
7. How will I know when I have a new voicemail message?
You will receive a text message notifying you when there is a new voicemail message.
8. How do I ‘enable or disable’ my voicemail password?
To enable or disable your password:
Enabled password: More than five failed attempts will result in your voicemail box being restricted. You will be required to contact Customer Care via 100 from your mobile phone and speak with an agent to have your password reset.
9. How do I change or reset my password?
Enabled password: More than five failed attempts will result in your voicemail box being restricted. You will be required to contact Customer Care via 100 from your mobile phone to have your password reset.
10. How can I leave a voicemail message for someone?
To leave a voicemail message for someone, the following is required:
11. What is the ‘Future date messaging’ voicemail feature?
Future date messaging allows you to record and send your voicemail message at a set date and time in the future. When the date and time comes, the recipient will get the intended message.
Recipient will not be aware of the date and time that the message was created.
12. What is the ‘Preferred Language Selection’ voicemail feature?
Preferred language allows you to select the language you would like to set for your mailbox.
13. What are the languages available to make a selection?
The available language to set for your mailbox are as follows:
Please note that not all the listed languages are available in all markets.
14. How can I unblock my voicemail box?
To unblock your mailbox, you will be required to contact Customer Care from your mobile phone to have your password reset.
If you’re using a smartphone, we recommend that you use the live chat option so we can have it reset for you.
15. How can I access my mailbox from another phone?
To access your mailbox:
In case you do not have a password, for security reasons you will need to create one in order to access your mailbox.
16. How can I access my mailbox while roaming?
To access your mailbox: