FAQs

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Account & Billing

Yes, Digicel Play installation fee is EC$50 effective May 1, 2016.

If you sign up using a promotional offer, your Digicel Play service may take 5-7 business days to be installed due to a huge amount of interest received during that time.

All accounts are required to be settled in full on or before the 25th of every month to avoid the inconvenience of suspension of services as well as the incurring of additional charges, including your monthly fees as well as a reactivation fee.

As long as you have a bank account and have online banking enabled, you can make online payments to Digicel Play through the following banks:

  • Scotiabank
  • National Bank of Anguilla
  • Caribbean Commercial Bank

Yes you can! Just provide your account number to the Digicel Play Customer Care Agent. If you are paying by cheque, please address the cheque to Digicel 

Yes, you can go to any of the following locations to pay your Digicel Play TV and Internet bills.

 Digicel Retail Store  – The Valley

You will need to provide your name and/or account number to the cashier or Customer Care Agent. If you are paying by cheque, please address the cheque to "SAT telecoms"

TV and Broadband

If you are missing channels, no channels are present unplug the power cord to recycle your box and also please ensure that the cable modem have all lights on. Should that fail - please contact our Customer Care Department at 461 3600 and we will walk you through additional steps to rectify your concern. 

Firstly, check to make sure that your cable modem is plugged in and that the lights come on. If the lights do not come on try a different power socket. Make sure the surge protector is turned on or try another surge protector strip. Check the TV cable coming from the wall/splitter to the cable modem. Disconnect both ends, checking the length of cable for damage or imperfections – replace if necessary. Reconnect cables ensuring all connections are fairly tight. Make sure that your cable modem is plugged in correctly and that the lights are on.  If the lights do not come on, please plug the modem into another electrical outlet.

Disconnect the TV cable coming from the wall/splitter to the cable modem and check for damage or imperfections before reconnecting. Unplug the power cycle modem from the electrical outlet and leave it unplugged for at least 30 seconds before plugging it back in. Reset the devices in sequence if applicable i.e. Cable modem, additional router second, additional devices etc.  Leave about two minutes between each device if necessary. Re-test your internet connection to see if it is now working correctly.

If you are still experiencing connection issues, please contact our Digicel Play Customer Care Department at 461-3600.

A set top box is required for each television in your home in order to watch the channels included in your Digicel Play plan

One set up box comes FREE when you sign up for any Digital TV service from Digicel Play. You can purchase an additional set top boxes for a security deposit of $50 and a rental fee of $20 per month, per box from our Retail or Direct Sales teams.

First reboot the set top box by unplugging the power cord for about 15 seconds and then reconnecting the power cord. Once the blue light on the set top box is blinking check on the TV screen for Entone, if the Entone logo is not the TV screen please use the remote that came with your TV and press the button source or input to select the source. A common list of sources should be: TV/cable, HDMI1, HDMI2, AV1, AV2, Component1, Component2, browse First reboot the set top box by unplugging the power cord for about 15 seconds and then reconnecting the power cord. Once the blue light on the set top box is blinking check on the TV screen for Entone, if the Entone logo is not the TV screen please use the remote that came with your TV and press the button source or input to select the source. A common list of sources should be: TV/cable, HDMI1, HDMI2, AV1, AV2, Component1, Component2, browse through each source to until you have Entone on the screen. If you still have No Signal on the screen please contact the call center at 461-3600 for further assistance.

Please ensure first that the volume for your TV is turned up, as well as the set top box. If problem continues try changing the channel to 5 random channels to see if it’s that specific channel, and if all the channels have no sound try unplugging the HDMI cable or the AV cord from the set top box then check the cords to see If there damaged if not then you can reconnect them and see if you have sound. If you have a spare HDMI or AV cord try replacing it to see if it’s the cord itself, if it still persists then please contact us at 461-3600 for further assistance.

Please use the remote that came with the set top box and press the down arrow which is located below the OK button and you should see ‘Check Activation’ highlighted in purple then press OK to select it. If you see ‘Get Account Info Done’ or ‘Authenticating’ the set top box is registering the channels and the cable should be back to normal, however if you do not see those messages please contact the call center at 461-3600 for further assistance.

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