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Online Top Up Help | Digicel Anguilla

online top up

Digicel Top Up allows you to instantly send minutes to the following countries:

Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, El Salvador, Fiji, French West Indies, Grenada, Guyana, Haiti, Jamaica, Nauru, Panama, Papua New Guinea, Samoa, St. Kitts and Nevis, St. Lucia, St. Vincents and The Grenadines, Suriname, Tonga, Trinidad and Tobago, Turks and Caicos, and Vanuatu.

Features:

  • Send Digicel minutes to your loved ones from anywhere in the world.
  • Recharge your own mobile phone.
  • Safe and secure credit card processing.
  • Transaction History.
  • Easy and simple registration process!
  • Share experience on social media!
  • Special promotions!

You can use the same username/password you currently use on our Online Top Up website.

1. What is Digicel Online Top Up? 

The service allows customers to go to the Digicel website and top up any Digicel prepaid number.

This service can be accessed by going to the Digicel website, https://online-top-up.digicelgroup.com & logging in.

 

2. How do I create an Online Top Up account? 

To create an account, follow these simple steps: 

Enter your order details e.g. the recipient number and the top up amount. 

Complete the registration form. 

We will send an activation email to your email address. 

Click on the activation link in the email. 

After clicking on the link, your account is activated and you can sign in

When you've signed in this will take you to the Review Order page. Complete your order by entering your card payment details

Your Top Up is sent instantly to the mobile phone!

 

3. What is needed to use Digicel Online Top Up? 

Customers will need: 

An active Digicel Online Top Up account. 

A valid credit or debit card MasterCard, VISA, Amex, NCB KeyCard (applicable to Jamaica only), Diners, Discover or PayPal account

An active prepaid Digicel number

A valid email address

4. Can minutes (credit) be sent to any Digicel prepaid number worldwide? 

Yes. The service is available to all Digicel territories below:

  • Anguilla
  • Antigua
  • Aruba
  • Barbados
  • Bermuda
  • Bonaire
  • British Virgin Islands
  • Cayman
  • Curacao
  • Dominica
  • El Salvador
  • Fiji
  • French Guiana
  • Grenada
  • Guadeloupe 
  • Guyana
  • Haiti
  • Jamaica
  • Martinique
  • Nauru
  • Panama
  • Papua New Guinea 
  • Samoa
  • St. Kitts & Nevis
  • St. Lucia
  • St. Vincent
  • Suriname
  • Tonga
  • Trinidad & Tobago
  • Turks and Caicos Islands
  • Vanuatu

 

5. How do I use the Online Top Up site from my mobile?

In your mobile browser enter: https://online-top-up.digicelgroup.comThis will automatically redirect you to our mobile optimized website. Please remember to bookmark this page for easy access when topping up via the mobile site.

 

6. Why is my email address required to register and use the service? 

The email address is used as a part of the customer care and identification processes, so that you can be contacted if there are any difficulties using the service.

 

7. Why am I required to agree to your terms and conditions? 

This is a part of the policy to protect your privacy and security and the terms of service is used to protect your rights.

 

8. Why has my Top Up failed? 

Here are the main reasons why your Top Up may fail: 

Your bank may have declined the payment. 

There may have been a problem processing the payment. In this case, please contact Customer Care (contact details are on each page of the website) or try again. 

You have hit a limit on number of transactions.

 The recipient number is invalid

 

CREATING AND MANAGING YOUR ACCOUNT

1. How do I create an Online Top Up account? 

To create an account, follow these 5 simple steps: 

  1. Enter your order details e.g. the recipient number and the top up amount. 
  2. Complete the registration form.
  3. We will send an activation email to your email address
  4. Click on the activation link in the email
  5. After clicking on the link, your account is activated and you can sign in. Complete your order by entering your card payment details

Your Top Up is sent instantly to the mobile phone!

 

2. I didn't receive my registration confirmation email - what do I do? 

Please check your junk email or spam filter. 

Please check if you have used a valid email address. If not, please register again using a valid email address. 

Contact Customer Care using the details on the Online Top Up website.

 

3. How do I view my account history? 

You may view your account history when logged in, by clicking on your user name in the top right hand corner of the screen and selecting 'history' from the drop down menu. 

4. Can I delete my account history? 

No. The account history cannot be deleted. This provides an important record of your past transactions on the Digicel Online top up website.

 

5. How do I view/edit my contacts? 

Log in and click the down arrow next to your username- you will see a “Contacts” option. Here you will see all numbers you have sent minutes to. You may assign names to each contact here or add new contacts. 

To view your contacts when sending a top up, please click the icon with the down arrow that is located to the right of the text box used to enter a phone number (You will see this after you have logged in only). 

 

6. Can I reset my password? 

Yes, on the Log in page please use the link ""Help! I have forgotten my password"" to reset your password.

CREDIT CARD AND PAYMENT DETAILS

1. What cards are accepted on the website? 

You can use any of the following cards:

  • VISA Credit cards
  • VISA Debit cards
  • VISA Electron cards
  • MasterCard Credit cards
  • MasterCard Debit cards
  • NCB Key Cards -This is available in Jamaica for customers who pay in JMD
  • American Express – AMEX
  • Paypal - This is accepted for some currencies only
  • Discover
  • Diners

2. Do I have to enter my credit card information each time I use the Digicel Top Up site? 

It is not necessary to enter your card details each time you use the site. If you wish to save your cards details, please tick on the 'save card' box as you complete your payment details. This is safe and secure.

3. How do I remove my stored credit card? 

You can remove a stored card by first selecting it from the 'Choose your card' menu under the Order Summary and then clicking on the 'Remove this card' option that appears.

Please note, that once a stored card is deleted, it cannot be restored. This is a security limitation with our processor, whose systems store the cards.

4. What currency can payment be made in? 

Payment can be made online using local currencies, USD, GBP & Canadian dollars. You may edit the billing currency when you are on the “Pay and Checkout” page by selecting an option from the drop down menu on the Order Details panel to the bottom right of page.

5. What is the exchange rate when purchasing minutes? 

Exchange rates fluctuate daily and are automatically updated to reflect these changes. The website will state the total amount the recipient will receive before you submit the transaction.

6. Is tax added to the purchase?

No tax is added to the purchase.

7. Is there a charge for using the Digicel Online Top Up site? 

There are no transaction fees charged for transacting with Digicel Online, however please check with your respective banks as some may charge a banking fee.

8. Do I receive some form of receipt for my transaction? 

Once the transaction is successful you will receive the following forms of confirmation: 

A summary is presented on screen at the end of the transaction. 

A confirmation email with a receipt for your transaction is sent to your email account.

You can view a record of the transaction in the history tab in your online top up account. 

The recipient will receive a text message confirming the top up received to their mobile phone. 

BONUS MINUTES AND REWARDS

1. If promotion bonuses are being awarded for other top up promotions will this be offered also for Digicel Online Top Ups? 

Digicel Online Top Ups are usually treated as a regular top up, so most promotional offerings apply. Please see terms and conditions for specific promotions to confirm online top ups qualify.

2. What is the time allotted to use bonus minutes? 

This varies for each promotion and ranges from 2 to 10 days. Please refer to the “Bonus Offers” link on the Terms and Conditions page for the bonus expiry for the specific promotion. 

3. How do I check my bonus minutes (credit) balance? 

This varies for each promotion and is accessed by dialing a short code. Please refer to the “Bonus Offers” link on the Terms and Conditions page for the short code that applies to the promotion. 

VERIFYING A TRANSACTION AND MOBILE NUMBER

1. Is there a way to verify the amount the topped up number will receive? 

The amount of top up the number will receive is displayed when you have selected a top up amount and is also visible in the 'history' tab when logged in to your account. The following SMS will also be sent to the receiver of Top Up:

 ""You have received $*amount* with Digicel Online Top Up. Your balance is $*amount*

2. What happens if I enter the wrong recipient number? 

The system verifies each number that is entered for a top up and will return a message advising whether or not the Top Up can be completed. If top up is sent to an incorrect number, Digicel will be unable to provide a rebate as minutes are sent instantly and are immediately available for use.

3. The recipient number I entered is not working?

Please check that the number you have entered is a Digicel prepaid number.  If you are attempting to top up a Digicel number that is registered as a postpaid phone, you will see the following message "Your order cannot be created. Please try again".

 

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