Tuesday 28th April 2013 – The Valley, Anguilla: Digicel Increases Online Customer Care Presence in an Effort to Provide World Class Customer Service in Anguilla
In an effort to continue to provide world class customer care service in Anguilla, Digicel has strengthened its online customer care presence across its social media platforms, with the addition of five new agents to its customer care team, to provide quality care to online queries and support from 8AM to 9PM daily.
A renewed focus in this area will ultimately increase the response rate to customer queries and provide a more efficient level of support for a better customer experience.
“This is definitely a step in the right direction”, Head of Commercial, Kerchelle Jn Charles said. “We have seen a large percentage of our customers making that transition to social media which has impacted how and where customers make queries and request support. Responding to customer queries on platforms like these is crucial for the brand and the support we provide, hence the reason we have increased our customer care team to be able to provide the quality of customer service to our customers in this space.”
Digicel’s ongoing success in Anguilla and across the region has been built on four key pillars: delivering the Best Value, the Best Network, the Best Service and Constant Innovation, and this new move from Digicel is to ensure they continue to lead the charge of being a pioneer in the delivery of customer care.
Digicel Group is a leading global communications provider with operations in 33 markets in the Caribbean, Central America and Asia Pacific. After 13 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the presenting partner of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.
Visit www.digicelgroup.com for more information.