Upgrade Your Digital Life with a new Prepaid Prime Plus Bundle

Imagine your device could do more for you than you ever dreamed of.

A place where you enjoy experiences you love. More TV, more sports, more storage, Simply More

 

 

 

1 DAY

PRIME BUNDLE

ECD 6

Activate on MyDigicel
2GB Data allowance
Unltd Local Minutes
Unltd Local SMS

Now Including

Additional Data (4 GB)

  • BiP logo

    1GB

    BiP


    15hrs Video Chat

  • Loop logo

    1GB

    Loop


    500 Articles

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digicel simply more digicel simply more

1 DAY

PRIME BUNDLE

2GB | ECD 6

Any Use Data

2GB

Basics

  • Data allowance

    2GB

  • Minutes

    Unltd Local

  • SMS

    Unltd Local

3 DAY

PRIME BUNDLE

ECD 18

Activate on MyDigicel
4GB Data allowance
Unltd On Net Minutes
Unltd Local Minutes
Unltd SMS

Now Including

Additional Data (12 GB)

  • BiP logo

    3GB

    BiP


    3hrs Video Chat

  • Loop logo

    3GB

    Loop


    1,500 Articles

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3 DAY

PRIME BUNDLE

4GB | ECD 18

Any Use Data

4GB

Basics

  • Data allowance

    4GB

  • Minutes

    Unltd On Net

  • Minutes

    Unltd Local

  • SMS

    Unltd

7 DAY

PRIME BUNDLE

ECD 40

Activate on MyDigicel
8GB Data allowance
Unltd On Net Minutes
Unltd Local Minutes
Unltd SMS

Now Including

Additional Data (8GB)

  • BiP logo

    7GB

    BiP


    6hr Video Chat

  • Loop logo

    7GB

    Loop


    3,500 Articles

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7 DAY

PRIME BUNDLE

8GB | ECD 40

Any Use Data

28GB

Basics

  • Data allowance

    8GB

  • Minutes

    Unltd On Net

  • Minutes

    Unltd Local

  • SMS

    Unltd

30 DAY

PRIME BUNDLE

ECD 140

Activate on MyDigicel
15GB Data allowance
Unltd On Net Minutes
Unltd Local Minutes
Unltd SMS

Now Including

Additional Data (120 GB)

  • BiP logo

    30GB

    BiP


    25hr Video Chat

  • Loop logo

    30GB

    Loop


    15,000 Articles

  • GoLoud logo

    30GB

    GoLoud


    450hrs Radio

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30 DAY

PRIME BUNDLE

15GB | ECD 140

Any Use Data

15GB

Basics

  • Data allowance

    15GB

  • Minutes

    Unltd On Net

  • Minutes

    Unltd Local

  • SMS

    Unltd

Upgrade Your Digicel Life

Imagine your device could do more for you than you ever dreamed of. A place where you enjoy experiences you love. More TV, more sports, more storage, Simply More

 

 

 

PRIME LITE

DIGICEL PRIME BUNDLE

ECD 150

Find a Store
30 Days Validity
15GB Data allowance
Unlimited On-Net Calls
Unlimited Off Net Calls
50 Mins International Calls

Including Regional

Unlimited SMS

  • BiP logo

    45GB

    BiP


    30hrs Video Chat

  • Loop logo

    45GB

    Loop


    22,00 Articles

  • GoLoud logo

    45GB

    GoLoud


    675hrs Radio

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PRIME LITE

DIGICEL PRIME BUNDLE

415GB | ECD 150

Any Use Data

15GB

Basics

  • Validity

    30 Days

  • Data allowance

    15GB

  • On-Net Calls

    Unlimited

  • Off Net Calls

    Unlimited

  • International Calls

    50 Mins

  • SMS

    Unlimited

PRIME MORE

DIGICEL PRIME BUNDLE

ECD 200

Find a Store
30 days Validity
40GB Data allowance
Unlimited On Net

Digi-Digi calls

Unlimited Off Net

Calls to other local phone networks

Unlimited SMS
50 Mins Special Calls
150 Mins International Calls

  • BiP logo

    45GB

    BiP


    37hrs Video Calls

  • Loop logo

    45GB

    Loop


    Unlimited

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PRIME MORE

DIGICEL PRIME BUNDLE

445GB | ECD 200

Any Use Data

40GB

Basics

  • Validity

    30 days

  • Data allowance

    40GB

  • On Net

    Unlimited

  • Off Net

    Unlimited

  • SMS

    Unlimited

  • Special Calls

    50 Mins

  • International Calls

    150 Mins

PRIME EXTRA

FAMILY PRIME BUNDLE

ECD 260

Find a Store
30 days Validity
50GB Data allowance
Unlimited On Net Mins

Digi To Digi Calls

Unlimited Off Net Calls

Other local phone networks

Unlimited SMS
150 Mins Special Calls
1000 Mins International Calls
Included Family Sharing

  • BiP logo

    45GB

    BiP


    37hours Video Calls

  • Loop logo

    45GB

    Loop


    Unlimited

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PRIME EXTRA

FAMILY PRIME BUNDLE

455GB | ECD 260

Any Use Data

50GB

Basics

  • Validity

    30 days

  • Data allowance

    50GB

  • On Net Mins

    Unlimited

  • Off Net Calls

    Unlimited

  • SMS

    Unlimited

  • Special Calls

    150 Mins

  • International Calls

    1000 Mins

  • Family Sharing

    Included

PRIME MAX

FAMILY PRIME BUNDLE

ECD 310

Find a Store
30 days Validity
60GB Data allowance
Unlimited On Net Calls
Unlimited Off Net Calls
Unlimited SMS
500 Mins Special Calls
Unlimited International Calls
Included Family Sharing

  • BiP logo

    45GB

    BiP


    37hours Video Calls

  • Loop logo

    45GB

    Loop


    Unlimited

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PRIME MAX

FAMILY PRIME BUNDLE

465GB | ECD 310

Any Use Data

60GB

Basics

  • Validity

    30 days

  • Data allowance

    60GB

  • On Net Calls

    Unlimited

  • Off Net Calls

    Unlimited

  • SMS

    Unlimited

  • Special Calls

    500 Mins

  • International Calls

    Unlimited

  • Family Sharing

    Included

Any Questions?

We are here to help! Visit our Help Center to learn more

 

 

Prepaid

 

Postpaid

For Prepaid Customers, where old portfolio is replaced by new one

Customers will automatically have this option after the product launch. The change will be communicated via ‘SMS’ and new apps allotment will be added into MDA.

 

“It's Prime Time! Upgrade to our New Unlimited Prime Bundles. Now you have more data to enjoy Youtube, TikTok, movies, music, live sports & news+ unlimited talk & local SMS on our new Digicel Prime Bundles. #Get'inPrimed #Bettertogether

 

 

For Prepaid Customer, where old portfolio remains and new one is added as option:

Customer will not experience any difference at all and the new product will be appeared in the various storefronts (i.e. USSD, MDA, IVR and CRM available for agents). Customer will be required to deactivate old bundle and buy new bundle in order to access to new offer.

 

 

For Postpaid Customers, where old portfolio is replaced by new one:

Customers will automatically have this option after the product launch. The change will be communicated via ‘SMS’ , and upcoming bill ‘name’ will also be adjusted. Additionally, new apps allotment will be added into MDA.

 

“It's Prime Time! Upgrade to our New Unlimited Prime Bundles. Now you have more data to enjoy Youtube, TikTok, movies, music, live sports & news+ unlimited talk & local SMS on our new Digicel Prime Bundles. #Get'inPrimed #Bettertogether”

 

 

 

 

For Postpaid Customer, where old portfolio remains and new one is added as option:

Customer will not experience any difference at all and the new product will be appeared in the various storefronts (i.e. USSD, MDA, IVR and CRM available for agents). Customer will be required to deactivate old bundle and buy new bundle in order to access to new offer.

 

 

This is about giving our customers more and allowing them to enjoy, touch and feel our suite of digital experiences as they live their best digital lives with us. The Digital Apps Bundle has more value through LARGE data allocations and an array of easy and brilliant Apps (including now Youtube and TikTok).

 

Yes, all customers will have the access to purchase the Digital Bundles.

 

All TikTok and Youtube Traffic comes from their respective bundles however these apps also rely on some 3rd party resources for certain functions.

i.e YouTube uses Google analytics when browsing the app and TikTok sources their gifs outside of the app. These would not be coved by the apps dedicated data.

Hence if a customer is out of main data to assist and attempts to use YouTube, searching or moving to another video would not work. Likewise, Tiktok sending gifs would not be successful.

 

 You can activate / purchase your bundle through 3 methods : 

Web, MDA or UMM User Experience:

 

·  Activation (Web):

       - Customers will be able to activate the Digicel Prime Bundle by accessing MyDigicel Web.

        - After gaining access to My Digicel by entering the Digicel ID, the customer will go the ‘My Plans’ section, select available plan, and click on the desired PRIME Bundle Plan to activate the plan.

        -  After selecting the desired PRIME Bundle plan the following will happen:

        -  If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.

        -  If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.

 

· Activation (MyDigicel App):

        -  Customers will be able to activate the New Prepaid PRIME Bundle Plan by   accessing the MyDigicel App

        -  After gaining access to My Digicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the desired  Prepaid PRIME Bundle to activate the plan.

        -  After selecting the desired PRIME Bundle plan the following will happen:

        ·       If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.

        ·       If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.

 

· Activation (UMM):

    - Customers will dial *141# to access the UMM menu.

    -  Customers will then enter the desire selection code that will bring them to Prepaid PRIME Bundle Menu.

    - In the Prepaid PRIME Bundle Menu, the customer will enter the desire selection code and activate the desired duration PRIME Bundle plan.

    -  Once the customer confirms their activation of the PRIME Bundle plan they will receive a flash USSD message and follow by a SMS stating:

    ·   That the plan successfully activated if the customer had sufficient credit for activation.

    ·   Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again.

 

·  Renewal:

      -  Customers will receive a notification 2 days and 1 day before their PRIME Bundle expires advising that their plan will auto renew.

            ·  If at expiry the customer has sufficient credit on the plan will auto renew.

            ·   If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the PRIME Bundle ends.

    - Customers will also be able to opt out of auto-renewal via UMM or the My Digicel App or the My Digicel Web.

 

·  Expiry:

        - When PRIME Bundle expires customers WILL NOT keep the remaining MB for their Digital Services DAs as NO GRACE PERIOD will be applied; However, customer will have Grace Period as per usual for their regular Data, Voice and  SMS bundle.

        -  Grace Period will remain the same for Data, SMS and Voice Bundles.

        -  Once the plan expires, customer will lose all remaining Digital Services             bundles.

Ø  BiP Usage: BiP promo > BiP Bundle > Data Bundle > Main Credit

Ø  SportsMax: SportsMax DA > Data Bundle > Main Credit

Ø  Loop: Loop data > Data Bundle > Main Credit

Ø  GoLoud: GoLoud data > Data Bundle > Main Credit

Ø  YouTube: YouTube Bundle > Data Bundle > Main Credit 

Ø  TikTok: TikTok Bundle > Data Bundle > Main Credit 

MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via UMM *141#

 

Transit Table (Rollover/Accumulation Rules)

Services

Old to Old

Old to New

New to New

New to Old

Voice 

YES 

YES 

YES 

YES 

SMS 

YES 

YES 

YES 

YES 

DATA 

YES 

YES 

YES 

YES 

PlayGo 

YES 

YES   

YES 

YES 

D'Music 

YES 

YES 

YES 

YES 

SportsMax 

YES 

YES 

YES 

YES 

Billo 

YES 

YES 

YES 

YES 

BiP 

YES 

YES 

YES 

YES 

Loop 

YES 

YES 

YES 

YES 

GoLoud 

YES 

YES 

YES 

YES 

YouTube 

N/A 

NO  

YES 

NO 

TikTok 

N/A 

NO  

YES 

NO 

Bundles