Imagine your device could do more for you than you ever dreamed of.
A place where you enjoy experiences you love. More TV, more sports, more storage, Simply More
2GB
Unltd Local
Unltd Local
PRIME BUNDLE
ECD 18
Now Including
4GB
Unltd On Net
Unltd Local
Unltd
PRIME BUNDLE
ECD 40
Now Including
8GB
Unltd On Net
Unltd Local
Unltd
PRIME BUNDLE
ECD 140
Now Including
15GB
Unltd On Net
Unltd Local
Unltd
Imagine your device could do more for you than you ever dreamed of. A place where you enjoy experiences you love. More TV, more sports, more storage, Simply More
DIGICEL PRIME BUNDLE
ECD 150
Including Regional
30 Days
15GB
Unlimited
Unlimited
50 Mins
Unlimited
DIGICEL PRIME BUNDLE
ECD 200
Digi-Digi calls
Calls to other local phone networks
30 days
40GB
Unlimited
Unlimited
Unlimited
50 Mins
150 Mins
FAMILY PRIME BUNDLE
ECD 260
Digi To Digi Calls
Other local phone networks
30 days
50GB
Unlimited
Unlimited
Unlimited
150 Mins
1000 Mins
Included
FAMILY PRIME BUNDLE
ECD 310
30 days
60GB
Unlimited
Unlimited
Unlimited
500 Mins
Unlimited
Included
We are here to help! Visit our Help Center to learn more
Prepaid
Postpaid
For Prepaid Customers, where old portfolio is replaced by new one
Customers will automatically have this option after the product launch. The change will be communicated via ‘SMS’ and new apps allotment will be added into MDA.
“It's Prime Time! Upgrade to our New Unlimited Prime Bundles. Now you have more data to enjoy Youtube, TikTok, movies, music, live sports & news+ unlimited talk & local SMS on our new Digicel Prime Bundles. #Get'inPrimed #Bettertogether”
For Prepaid Customer, where old portfolio remains and new one is added as option:
Customer will not experience any difference at all and the new product will be appeared in the various storefronts (i.e. USSD, MDA, IVR and CRM available for agents). Customer will be required to deactivate old bundle and buy new bundle in order to access to new offer.
For Postpaid Customers, where old portfolio is replaced by new one:
Customers will automatically have this option after the product launch. The change will be communicated via ‘SMS’ , and upcoming bill ‘name’ will also be adjusted. Additionally, new apps allotment will be added into MDA.
“It's Prime Time! Upgrade to our New Unlimited Prime Bundles. Now you have more data to enjoy Youtube, TikTok, movies, music, live sports & news+ unlimited talk & local SMS on our new Digicel Prime Bundles. #Get'inPrimed #Bettertogether”
For Postpaid Customer, where old portfolio remains and new one is added as option:
Customer will not experience any difference at all and the new product will be appeared in the various storefronts (i.e. USSD, MDA, IVR and CRM available for agents). Customer will be required to deactivate old bundle and buy new bundle in order to access to new offer.
This is about giving our customers more and allowing them to enjoy, touch and feel our suite of digital experiences as they live their best digital lives with us. The Digital Apps Bundle has more value through LARGE data allocations and an array of easy and brilliant Apps (including now Youtube and TikTok).
Yes, all customers will have the access to purchase the Digital Bundles.
All TikTok and Youtube Traffic comes from their respective bundles however these apps also rely on some 3rd party resources for certain functions.
i.e YouTube uses Google analytics when browsing the app and TikTok sources their gifs outside of the app. These would not be coved by the apps dedicated data.
Hence if a customer is out of main data to assist and attempts to use YouTube, searching or moving to another video would not work. Likewise, Tiktok sending gifs would not be successful.
You can activate / purchase your bundle through 3 methods :
Web, MDA or UMM User Experience:
· Activation (Web):
- Customers will be able to activate the Digicel Prime Bundle by accessing MyDigicel Web.
- After gaining access to My Digicel by entering the Digicel ID, the customer will go the ‘My Plans’ section, select available plan, and click on the desired PRIME Bundle Plan to activate the plan.
- After selecting the desired PRIME Bundle plan the following will happen:
- If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
- If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
· Activation (MyDigicel App):
- Customers will be able to activate the New Prepaid PRIME Bundle Plan by accessing the MyDigicel App
- After gaining access to My Digicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the desired Prepaid PRIME Bundle to activate the plan.
- After selecting the desired PRIME Bundle plan the following will happen:
· If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
· If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
· Activation (UMM):
- Customers will dial *141# to access the UMM menu.
- Customers will then enter the desire selection code that will bring them to Prepaid PRIME Bundle Menu.
- In the Prepaid PRIME Bundle Menu, the customer will enter the desire selection code and activate the desired duration PRIME Bundle plan.
- Once the customer confirms their activation of the PRIME Bundle plan they will receive a flash USSD message and follow by a SMS stating:
· That the plan successfully activated if the customer had sufficient credit for activation.
· Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again.
· Renewal:
- Customers will receive a notification 2 days and 1 day before their PRIME Bundle expires advising that their plan will auto renew.
· If at expiry the customer has sufficient credit on the plan will auto renew.
· If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the PRIME Bundle ends.
- Customers will also be able to opt out of auto-renewal via UMM or the My Digicel App or the My Digicel Web.
· Expiry:
- When PRIME Bundle expires customers WILL NOT keep the remaining MB for their Digital Services DAs as NO GRACE PERIOD will be applied; However, customer will have Grace Period as per usual for their regular Data, Voice and SMS bundle.
- Grace Period will remain the same for Data, SMS and Voice Bundles.
- Once the plan expires, customer will lose all remaining Digital Services bundles.
Ø BiP Usage: BiP promo > BiP Bundle > Data Bundle > Main Credit
Ø SportsMax: SportsMax DA > Data Bundle > Main Credit
Ø Loop: Loop data > Data Bundle > Main Credit
Ø GoLoud: GoLoud data > Data Bundle > Main Credit
Ø YouTube: YouTube Bundle > Data Bundle > Main Credit
Ø TikTok: TikTok Bundle > Data Bundle > Main Credit
MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via UMM *141#
Transit Table (Rollover/Accumulation Rules) |
||||
Services |
Old to Old |
Old to New |
New to New |
New to Old |
Voice |
YES |
YES |
YES |
YES |
SMS |
YES |
YES |
YES |
YES |
DATA |
YES |
YES |
YES |
YES |
PlayGo |
YES |
YES |
YES |
YES |
D'Music |
YES |
YES |
YES |
YES |
SportsMax |
YES |
YES |
YES |
YES |
Billo |
YES |
YES |
YES |
YES |
BiP |
YES |
YES |
YES |
YES |
Loop |
YES |
YES |
YES |
YES |
GoLoud |
YES |
YES |
YES |
YES |
YouTube |
N/A |
NO |
YES |
NO |
TikTok |
N/A |
NO |
YES |
NO |
More ways to shop. Find a Digicel Store or other retailer near you. Or call 1-808-2323-11212
Copyright © 2021 Digicel Group. All rights reserved.
Copyright © 2021 Digicel Group. All rights reserved.