Postpaid Billing

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Postpaid Billing


1. What is Digicel postpaid?

A Digicel customer pays for the service after they have used it, i.e. calls made throughout the month are billed at the end of the month. Digicel postpaid customers will receive a monthly bill. In order to sign up for Digicel postpaid you must pay the required deposit. You must bring ID and either a utility bill / letter from your employer with you to sign up.

2. How much can I spend?

Every customer has a monthly credit limit. At 75% of your credit limit you will receive a text notification advising you that you are at 75%. You will receive another text message at 95%. At 100% you may be barred from making chargeable calls.

If you have an unlocked phone that operates on 850Mhz then you can purchase a Digicel SIM only pack from Digicel.

3. How often will I receive a bill?

Digicel postpaid customers will receive a bill on a monthly basis. Bills are generally issued on the 1st of the month.


4. How will I receive my bill?

Depending on how you have been set up, you will receive your bill either in the post or via email.

5. How can I view my bill?

Digicel postpaid customers can view their bill online via the Online Bill View application.

6. How long do I have to pay my bill?

All Digicel postpaid bill payments are due by the 2nd of the month.

7. How can I pay my bill?

Customer have a number of options for the paying their bills:

  1. You can set up a Direct Debit through your bank
  2. You can pay your bill online via Bill Pay Now application.
  3. You can pay your bill at any Digicel store

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Postpaid Billing