FAQs: Freedom Plans
Freedom Plans - Frequently Asked Questions
What are the Postpaid Freedom Plans?
Digicel’s Postpaid Freedom Plans are available to all new and existing Digicel customers. You can choose from 3 types of Freedom plans each with Unlimited* Digicel talk, Unlimited* Digicel text and lots of data.
How much does it cost to activate a Postpaid Freedom Plan?
You can get your Freedom Plan at any Digicel Store for the prices below:
Freedom plan type |
Monthly Subscription (EC) |
Data Allotment |
Unlimited Talk |
Postpaid More |
$155 |
Unlimited* After your First month receive 6GB per month |
Unlimited* Calls to local Digicel numbers and other local networks. 200 Anywhere minutes* |
Postpaid Extra |
$200 |
Unlimited* After your First month receive 15GB per month |
Unlimited Calls to local Digicel numbers, any other local network calls and 1000 Anywhere minutes* |
Postpaid Max |
$300 |
Unlimited* After your First month receive 25GB per month |
Unlimited Calls to local Digicel numbers, any other local network and anywhere minutes*. |
* Anywhere destinations are: Local US, CAN, UK landlines & other Digicel territories listed below.
* Unlimited Data for the first month of your Freedom Plan. Fair usage policy will apply.
What are the features of the new postpaid plans?
Your Postpaid Freedom plans come with unlimited* talk, unlimited* text and lots of data.
Freedom plan type |
Data |
Social |
Unlimited Talk |
Extras |
Postpaid More |
Unlimited* After your First month receive 6GB per month |
Unlimited WhatApp text** |
Unlimited* Calls to local Digicel numbers and other local networks. 200 Anywhere minutes* |
• Unlimited Data & Talk rollover. |
Postpaid Extra |
Unlimited* After your First month receive 15GB per month |
Unlimited Calls to local Digicel numbers, any other local network calls and 1000 Anywhere minutes* |
||
Postpaid Max |
Unlimited* After your First month receive 25GB per month |
Unlimited Calls to local Digicel numbers, any other local network and anywhere minutes*. |
* Anywhere destinations are: Local US, CAN, UK landlines & other Digicel territories which are listed below.
*Unlimited Data on the first month of your Freedom Plan. Fair usage policy will be apply
**WhatsApp calls or video calls are not included. These will be deducted from the plan data.
What will happened when my data and talk allotment depletes?
To improve your experience, overage charges are blocked once your data or talk allotments are exhausted. To stay connected, you can buy a 1GB data add-on for as low as $15 or a 120 anywhere minutes for only $15.
Are Postpaid Freedom Plans available to all customers?
Yes, any customer can sign up for a postpaid Freedom Plan. Both existing and new customers can sign up for a postpaid freedom plan by just visiting an authorized Digicel store.
How do I sign up for a postpaid Freedom Plan?
To activate a postpaid Freedom Plan visit an authorized Digicel store with the required documents.
What documentation do I need to sign up for a Postpaid Freedom plan?
To activate a Postpaid account, customers are required to take:
ü A valid form of ID
ü Proof of residence (preferably a utility bill)
ü The deposit for the plan of choice
Which countries are considered Digicel Territories for the purpose of anywhere minutes?
With all of our new Freedom Plans you can feel free to call to your loved ones to the following destinations without extra charges once you are within your Plan’s Anywhere Minutes allotment:
• Anguilla
• Aruba
• Barbados
• Bermuda
• Bonaire
• British Virgin Islands
• Cayman
• Curacao
• Dominica
• French Guiana
• Grenada
• Guadeloupe
• Martinique
• St. Kitts & Nevis
• St. Lucia
• St. Martin
• St. Vincent & the Grenadines
• Suriname
• Trinidad & Tobago
Will I be able to purchase additional Voice or Data Add-ons to my postpaid plan?
Yes, see below for the Add-ons that you may purchase to enhance your plans:
Add-On type |
Value |
Allotment |
Validity |
Rollover |
Voice |
$15 |
120 anywhere minutes (Local US, CAN, UK landlines & other Digicel territories). |
Same as Plan |
Unlimited |
Voice |
$15 |
Unlimited Anywhere minutes (Local US, CAN, UK landlines & other Digicel territories). |
24 Hours |
Does not apply |
Data |
$18 |
1 GB
|
Same as Plan |
Unlimited |
How do I activate a Voice or Data Add-on?
You can purchase a Voice or Data Add-on exclusively from the My Digicel App. The cost of the Add-on purchased will be reflected on your monthly bill.
Can I purchase an Add-on if I have reached my credit limit?
Yes, you are able to purchase add-ons even if you have reached your credit limit.
Can I have multiple Add-ons active at the same time?
Yes, you can buy up to 2 Add-ons at the same time however it cannot be the same type of Add-on.
Can I buy multiple Data Add-ons or Multiple Voice Add-ons?
No, unfortunately you can only purchase one of each type of Add-on at a time.
Does my Add-On include auto-renewal?
Yes, your Add Ons will auto-renew every month while your Freedom Plan is active.
How can I opt out from my auto-renewal of my Add-On?
You may cancel automatic renewal via the MyDigicel App.
Does my data and talk rollover with my Postpaid Freedom plan?
Yes. All unused data & talk will rollover to your next billing cycle. However, rollover only qualifies if your account bill is paid in full and on time.
How many times can I rollover my available data and talk?
As many times as you have left over data and talk and as long as your account bill is paid in full and on time.
What will happen if I send messages to numbers other than local Digicel numbers?
If you send text messages to other local networks and International numbers you will be charged at the standard rates per SMS and it will be reflected on your credit limit usage on your monthly bill.
How can I check the data and talk balance of my plan?
You can check your remaining minutes and data by using the MyDigicel app.
Can I use my Freedom Plan with any handset?
Yes, as long as your handset is compatible with the Digicel network. Make sure your handset is compatible with the following bands:
LTE band
HSPA band
GSM band
Am I able to use WhatsApp for free with the new postpaid plans?
Yes, you will receive free access to WhatsApp services except for WhatsApp voice and video calls. The use of voice and video services will be deducted from your active data allotment.
Will I be able to switch from one of the new postpaid plans to a Smart plan?
Unfortunately, once you have activated any of the new Freedom postpaid plans, you will not be able to revert to any of the plans previously offered by Digicel.
Am I able to use the voice, data and SMS while roaming?
No, if you activate a Freedom Plan and you travel outside of your country (roaming) you will not be able to use any SMS, minutes or data from your plan. You will be required to activate a roaming plan in order to make calls, text and/or use data.
