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CALLER TUNES

Digicel Ring Back Tones FAQ

What is the Digicel Ring Back Tones service?

This is a service that personalises the answering tone that callers hear before a call is answered, so that it replaces the traditional “ring-ring” music tones.

How does Digicel Ring Back Tones work?

When you receive a call, the network determines that you have a Digicel Ring Back Tones scheduled and this will be heard by the person who is calling you, until you answer the call or the call is diverted to voicemail.

Are Digicel Ring Back Tones different from Ringtones?

Yes, Digicel Ring Back Tones are different from Ringtones. A Ringtone is the tone you hear when your phone is ringing (someone calls you). A Digicel Ring Back Tone is the answering tone your callers hear when they call your phone.

Is the phone model important when the Digicel Ring Back Tones service is activated?

No, the Digicel Ring Back Tones service is a network function and is not dependent on the phone model.

What does it cost to access this service?  

Type

Charge

Monthly Subscription

$7.00

Cost Per Digicel Ring Back Tone

$5.99

What are the specific features of the service?

The Digicel Ring Back Tones service allows you to set your choice of musical tones from a list of various categories. The Digicel Ring Back Tones service also gives users the option to:

Set Digicel Ring Back Tones for a specific group of callers e.g. a circle of friends

Set Digicel Ring Back Tones by Time-Date, individual phone numbers or occasions   

Create Albums of preferred songs to set as your Digicel Ring Back Tone                                                              

Send Digicel Ring Back Tones to Friends as gifts

Request to add a particular Digicel Ring Back Tones that is not available in Digicel’s catalogue

Request a Digicel Ring Back Tones from a friend.

Activate Digicel Ring Back Tones being played before a call by pressing the * key

Search option that allows you to directly jump to a particular song or category.

Listen to the Digicel Ring Back Tones that you selected to hear when you make a call

Record your own tune as Digicel Ring Back Tones for your callers.

What is an album?

An album is a collection of Digicel Ring Back Tones you can purchase. An album is automatically created upon the purchase of your first tone. You can create up to 10 different albums. 

What is my Digicel Ring Back Tones profile?

Your Digicel Ring Back Tones profile will be all your customised features and your      Digicel Ring Back Tone selections that form part of your album

What is a Digicel Ring Back Tones Gift?

The Digicel Ring Back Tones service allows customers to purchase tones and send it to their friends as gifts. 

How do I activate on my phone?

Digicel Ring Back Tones can be activated through the following methods:

by dialling *888#

by dialling *888

by texting “ACT” to 888

by logging on to the Digicel webpage and selecting the link for Digicel Ring Back Tones. After successful subscription, your number is automatically configured on the network of the Digicel Ring Back Tones service. Once this step is completed you will receive a confirmation via SMS that includes the password to access the website section with Digicel Ring Back Tones

How do I know the service has been activated successfully?

Once you complete the activation you will receive a message to your phone.

Do I have to use this password on the Digicel webpage?

On the log in section of the Digicel website, enter you mobile number and your password to start browsing.

What types of Digicel Ring Back Tones are available currently?

Currently, there are several Digicel Ring Back Tones categories including Dancehall, Soca, Hip Hop & Rap and Dance among others. Refer to activation section above to view categories

How do I pay for this service?

As a postpaid subscriber, all charges will be applied to your bill. As a prepaid subscriber, you must have credit available on your phone as all charges will be deducted from your account upon purchase.

How many Digicel Ring Back Tones can I buy?

There is no limit to the amount of Digicel Ring Back Tones a customer can purchase.

Will my Digicel Ring Back Tone purchases expire?

Yes. Your Digicel Ring Back Tones purchases will expire after 3 months of the date of purchase.

What happens when it expires?

Customers will have the option to repurchase Digicel Ring Back Tones for another 3 months 30 days after expiration before the previously purchased Digicel Ring Back Tones is removed from your Album.

Am I charged each time a caller hears one of my selections?

No, you are only charged when you select music and purchase it, but you are not charged for a caller hearing one of your selections.

How is the monthly subscription charged?

The monthly subscription will be automatically deducted every month. Customer will   receive a message 2 days before the monthly expiry date. After amount of $7.00 has been deducted, customers will receive a message saying that the subscription was renewed.

What happens if I don’t have enough credit on my account on the day the monthly subscription is to be automatically deducted?

The subscription will not be renewed and the customer will have to renew the   subscription by following the activation section above.

Will I be charged for attempting to purchase a Digicel Ring Back Tone that already exists in my album?

No, customers will not be charged for a Digicel Ring Back Tone that already exists in their album.

If I convert my prepaid account to postpaid or vice versa, will I keep all my albums?

Yes. All settings will be stored during conversions.

Will I still be charged for sending a Digicel Ring Back Tones Gift to a friend if it already exists in his or her album?

No. You will not be charged for attempting to send a Digicel Ring Back Tones Gift if the tune already exists in your friend’s album.

How can I unsubscribe from the service?

You can unsubscribe via the following methods:

by dialling *888#

by dialling *888

by texting “UNSUB” to 888

by logging on to the Digicel Ring Back Tones webpage and selecting the option to unsubscribe in the subscription menu.

Can I still use my Digicel Ring Back Tones if I unsubscribe from the service?

No, once you unsubscribe from the service, all the Digicel Ring Back Tones you have purchased that formed part of your album will be deleted from the system.

Will my Profile be erased if I forgot to renew my subscription?

Yes, your profile will be erased after 1 month of the date of expiration if not renew before the end of this one month period.

Will I be given a default Digicel Ring Back Tone  upon subscribing to the service?

Yes.

To how many callers may I assign a single Digicel Ring Back Tones?

Digicel Ring Back Tones can be assigned at your own discretion to any number of callers. One Digicel Ring Back Tone can be assigned to one caller exclusively or to multiple subscribers if so desired.

How often may I change my Digicel Ring Back Tones or Group of friends?

You may add or change Digicel Ring Back Tones and Group of friends as often as you wish. In addition, you may delete or edit your Group information in addition to the Digicel Ring Back Tones settings (including days and times set for these Groups).

Will Digicel Ring Back Tones work while I am roaming?

Yes. If someone calls you while you're roaming they will hear the Digicel Ring Back Tones you’ve assigned to them.

Can I use the normal ringing tone during work hours?

Yes, the Date-Time functionality can be used to specify a unique Digicel Ring Back Tones to be played during a specific time period. The default Digicel Ring Back Tones will be played during all other times.

Can I choose what my default Digicel Ring Back Tones is set as?

Yes. You can choose any fun Digicel Ring Back Tones as the default for all callers.

Can I preview the Digicel Ring Back Tones free of charge?

Yes. You can preview and pre-listen to Digicel Ring Back Tones free of charge on the Digicel website.

What is the website address for Digicel Ring Back Tones?

Customers can gain access to the Digicel Ring Back Tones webpage via the Digicel Trinidad and Tobago website: www.digiceltt.com

What will happen to my Digicel Ring Back Tones if I change my mobile number?

The Digicel Ring Back Tones service is linked to the old mobile number and is not transferable to the new one.

How do I manage my Digicel Ring Back Tones?

Digicel Ring Back Tones settings can be managed from the customer’s phone using by dialling or by texting *888# or via the Digicel Ring Back Tones website.

Will I be notified when new Digicel Ring Back Tones are added to the service?

Yes. This may be via a balance enquiry message or text message from Digicel to your phone.                                                                                                                          

How do I know that my song will soon expire?                                                                                 

You will be notified of the song expiry via text message at least three (3) days before song expires.

 

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