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Messaging

WEB TEXT

1. What is Digicel Web Text?

Text Messaging allows Digicel customers to log on to the Digicel website and send up to 30 messages absolutely FREE to other Digicel customers over a period of one month.

2. How do I find it on the Digicel website?

Simply go to Web Text under the My Digicel tab. From this page you can log in or register if you’re a first time user. 

3. Is this service available to non-Digicel customers?

No, this service is exclusively for Digicel customers to send messages to other Digicel customers. 

4. Do I have to register?

The first time you use the WebText service, you will have to register by filling out a simple form. After that, you simply log in using your Digicel mobile phone number and assigned password and you can send messages. 

5. If I register twice do I get twice the allocation of 30 messages?

Only one registration per phone number is allowed. When you register, a text message will be sent to you with your password. If you try to register under someone else’s number then you will not receive the password because the password is sent directly to the number that is registering. 

6. Can I change my password?

Yes, you can change your password at any time and as often as you wish. Simply log in and click on the option to change password. 

7. What happens if I forget my password?

If you forget your password, go to the login page, enter your Digicel number into the field provided and we'll send you your password via text message. 

 

8. If I forget my password can I call 100 to get it?

No, to protect your privacy, your password is stored in a secure database that customer care staff do not have access to. If you forget your password, customer care staff will not be able to send it to you. You must go to the website and request your password by providing your Digicel phone number. 

9. What if I use all my 30 messages?

When you use all 30 messages you must wait until your message quota is renewed – the date of renewal is indicated on the website when you log in. 

10. Can I send more than 30 messages?

The limit of messages from the WebText service is 30. To send more messages simply send them as per usual from your phone. SMS charges may apply. 

11. Is the service anonymous; will the recipient know whom the message is coming from?

The service is not anonymous, when you send the message it will appear to be coming from your mobile number so the recipient knows exactly who has sent them a message. 

12. How does the message appear to the person I’m sending it to?

To the recipient, the message will appear as though it’s coming directly from your mobile number. If they reply then the reply will go directly to your handset. 

13. If I send the same message to 5 different recipients, will they each know that the other has received it?

No – the recipient does not see a mailing list, so will see the message simply as coming from your number to them. If they respond, the reply goes directly to your phone and no one else is copied.

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