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Roaming

PREPAID DATA ROAMING BUNDLES

1. What is “Prepaid Data Roaming Bundles”?

Prepaid Data Roaming Bundles allows GSM PrePaid customers, to purchase 12 Megabytes (MB) of data to be used for browse while roaming in the US only.

There are two plans available:-

  • Prepaid BlackBerry Roaming Bundle – once you are using a BlackBerry handsets.
  • Prepaid Data Roaming Bundle – once you are using a Data Capable handsets. 

2. How does “Prepaid Data Roaming Bundles” work?

If you are PrePaid GSM customer, you will be able to activate either the PrePaid BlackBerry Roaming Bundle or PrePaid Data Roaming Bundle at a cost of JMD$1200. Each plan allows you 12MB of data to be used for browsing in the US on AT&T and T-Mobile networks ONLY. If you are not connected to these networks, you will be charged at standard PrePaid Data Roaming charges of US$5.99/MB. 

You will be able to use the USSD code *143*153# to initiate activation of the PrePaid Data Roaming Bundle. If you are a PrePaid BlackBerry customer, you will be able to use the USSD code *136*153# to initiate activation of the PrePaid BlackBerry Roaming Bundle. 

If you are using a BlackBerry, you will also have access to BBM services (Email, BlackBerry Messenger, etc.). Please note: PrePaid BlackBerry MUST have an active BlackBerry Data Plan to be able to use the PrePaid BlackBerry Roaming Bundle. PrePaid BlackBerry Roaming Bundle or PrePaid Data Roaming Bundle may be activated before leaving Jamaica or on arrival in the United States (US). Both plans expire after 15 days. 

You may purchase additional PrePaid Data Roaming Bundles to a maximum of 24MB before the expiration date. The expiration date will then be extended by another 15 days from when the additional bundle was purchased. 

3. How do I activate the Prepaid Data Roaming Bundle?

To activate the PrePaid Data Roaming Bundle, you are required to:

  1. Dial *143*153#.
  2. To confirm, dial *143*1#. 

Once confirmed, activation of the plan is then completed and indicated by a notification message. This plan applies once you are using a Data capable handsets. You will not be required to have an active local Data Plan.

4. How do I activate the PrePaid BlackBerry Roaming Bundle?

To initiate activation of the PrePaid BlackBerry Roaming Bundle, you are required to:

  1. Dial *136*153#.
  2. To confirm, dial *136*1#. 

Once confirmed, activation of the plan is then completed and indicated by a notification message. You will also have access to BBM services (Email, BlackBerry Messenger, etc.). This plan applies once you are using a Data capable handsets. You MUST have an active local BlackBerry plan to be able to use the PrePaid BlackBerry Roaming Bundle

5. What happens if my local BlackBerry plan expires before my PrePaid BlackBerry Roaming Bundle?

You will not be able to browse the web if your BlackBerry Plan expires before the PrePaid BlackBerry Roaming Bundle. You will need to reactivate your BlackBerry Plan to be able to start browsing again.

Note: Local Blackberry plan is defined as either a 2G or 4G PrePaid BlackBerry plan used locally in Jamaica.

6. Where in the US will I be able to use the PrePaid Data Roaming Bundle?

Once either of PrePaid Data Roaming Bundle plans is activated, you will be able to browse the web from your PrePaid Data Roaming Bundle once connected to AT&T or T-Mobile networks. If you are not connected to these networks, you will be charged at standard PrePaid Data Roaming charges of US$5.99/MB from your Main Balance if credit is available.

7. How do I check Prepaid Data Roaming Bundle balance?

As a PrePaid BlackBerry Roaming Bundle or PrePaid Data Roaming Bundle customer, you may check PrePaid Data Roaming balance by dialing *120*131#.

8. If I have a 3G capable handsets, will I be able to browse at 3G speeds?

You can only browse at 3G speeds if you are connected to a 3G network.

9. What will happen if my Prepaid Data Roaming bundle is exhausted?

When your Prepaid Data Roaming bundle is exhausted, you may purchase an additional Prepaid Data Roaming bundle to maximum of 24MB OR you will be charged at standard Prepaid Data Roaming rates of US$5.99/MB.

10. How do I purchase an additional PrePaid Data Roaming bundle?

You may purchase an additional PrePaid Data Roaming bundle by dialing either:

  • Prepaid Data Roaming Bundle - *143*5*153#
  • Prepaid BlackBerry Roaming Bundle - *136*5*153#

A maximum of 24MB can be purchased. The expiration date will be extended by 15 days from when then additional bundle is purchased.

11. Do I need to activate the Prepaid Data Roaming Bundle plan before I roam?

No. Activation can be done before travelling to the US or while roaming, once there is sufficient credit.

12. How do I renew a Prepaid Data Roaming plan?

There will be no option to renew a PrePaid Data Roaming plan. The plans can be reactivated after expiry i.e. 15 days after purchase. 

13. Will I receive a notification when my PrePaid Data Roaming bundle is exhausted?

Yes. You will receive one (1) notification when you have 5MB remaining and one (1) notification when you have exhausted 100% your PrePaid Data Roaming Bundle.

14. Will I be able to activate the US PrePaid Voice Roaming Bundle and a PrePaid Data Roaming Bundle at the same time?

Yes. You are able to access both plans at the same time.

15. How will I know that my PrePaid Data Roaming plan has expired?

You will receive a SMS notification 2 days and 1 day before the plan expires informing of the expiry of the plan. Each plan expires 15 days after activation.

16. How do I check the expiry date of my PrePaid Data Roaming plan?

If you are a PrePaid Data Roaming custome,r you can check your expiry date when you dial *143*153#. If you are PrePaid Blackberry Roaming customer, you can check your expiry date when you dial *136*153#.

17. What will happen to my remaining data after the plan expires?

Once the Data Roaming plan has expired all remaining data (if any) will be removed from the account. You will be charged at the standard PrePaid Data Roaming rates of US$5.99 per MB if you choose not to activate another PrePaid Data Roaming Bundle.

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