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Roaming

INTERNATIONAL ROAMING (STANDARD ROAMING)

1. What is Standard Roaming?

Standard roaming allows PrePaid and PostPaid customers to connect to a roaming partner while overseas allowing access to the functionalities of their devices i.e. making and receiving calls, sending and receiving sms and accessing data where applicable.

2. How do I activate Standard Roaming?

To activate the International Roaming, please see below details:

-Prepaid

  • Roaming is enabled automatically

-Postpaid

  • A deposit of $12500 is required 
  • Contact to customer care to activate Intl Roaming is required.

3. How do I deactivate Standard Roaming?

To deactivate the International Roaming, please see below:

  • Prepaid: No deactivation is needed
  • Postpaid: Contact Customer Care for Intl Roaming to be deactivated.

4. Will I able to benefit from Free Nights while roaming?

No. You will not be able to benefit from any local products or promotions.

5. If as a prepaid customer, will bonus credit on my account be used while roaming?

No. Bonus credit is a local promotion and will not be able to be used while roaming.

6. What will happen if I do not have available credit in my main balance?

If you have no available credit, you will not be able to make calls or browse the internet. Also, as a prepaid customer, you may purchase credit using any one of Digicel’s top-up methods. If you are a postpaid customer, you may make payments on your account using online methods.

7. Do I need to activate Standard Roaming before I roam?

No. Activation can be done before travelling to the US or while roaming, once there is available and sufficient credit.

9. Will I be able to use 3G or 4G capable handsets to browse at 3G or 4G speeds?

You can only browse at 3G or 4G speeds if you are connected to a 3G or 4G network.

9. What are the standard roaming rates for Digicel Caribbean Territories?

Roaming Rates for Digicel Caribbean
Description Postpaid Prepaid
Rates Rates
Description
Postpaid
Rates
Prepaid
Rates
Calls to Jamaica JMD 9.99/per min JMD 44.00/per min
Description
Calls to Jamaica
Postpaid
JMD 9.99/per min
Prepaid
JMD 44.00/per min
Calls to Digicel Caribbean Territories (Except Haiti and Guyana) JMD 15.00/per min JMD 44.00/per min
Description
Calls to Digicel Caribbean Territories (Except Haiti and Guyana)
Postpaid
JMD 15.00/per min
Prepaid
JMD 44.00/per min
Calls to International Destinations JMD 17.75/per min JMD 108.90/per min
Description
Calls to International Destinations
Postpaid
JMD 17.75/per min
Prepaid
JMD 108.90/per min
Calls to Guyana JMD 30.00/per min JMD 108.90/per min
Description
Calls to Guyana
Postpaid
JMD 30.00/per min
Prepaid
JMD 108.90/per min
Calls to Haiti JMD 30.00/per min JMD 44.00/per min
Description
Calls to Haiti
Postpaid
JMD 30.00/per min
Prepaid
JMD 44.00/per min
Receiving All Calls FREE JMD 44.00/per min
Description
Receiving All Calls
Postpaid
FREE
Prepaid
JMD 44.00/per min
Data JMD 40/MB JMD 40/MB
Description
Data
Postpaid
JMD 40/MB
Prepaid
JMD 40/MB
Text JDM 3.00 (Digicel) and JMD 4.00 Other Network JDM 3.00 (Digicel) and JMD 4.00 Other Network
Description
Text
Postpaid
JDM 3.00 (Digicel) and JMD 4.00 Other Network
Prepaid
JDM 3.00 (Digicel) and JMD 4.00 Other Network
Text JDM 6.00 (International) JDM 6.00 (International)
Description
Text
Postpaid
JDM 6.00 (International)
Prepaid
JDM 6.00 (International)

10. Will my local data plan still be valid while on this plan? 

While roaming and on this plan, your local data plan is not valid. You will have to pay JMD40 per megabyte of data used. 

11. How do I access my Voicemail while roaming?

You are required to dial 1876 380 0000 to get to your voicemail. Contacting Voicemail while roaming will attract a cost that will be charged same rate as if calling a Digicel number.

12. How do I contact Customer Care while roaming?

You are required to dial 1876 380 7626(ROAM) to contact Customer Care while roaming. Contacting Customer Care while roaming will attract a cost will be charged same rate as if calling a Digicel number.

13. What are the standard USA roaming rates?

USA Roaming Rates
Type Operator Making a call Making a call Receiving a call Sending Data
In Visiting Country Digicel Territory (Incl. Jamaica) Anywhere SMS per MB
Type
Operator
Making a call
In Visiting Country
Making a call
Digicel Territory (Incl. Jamaica)
Receiving a call
Anywhere
Sending
SMS
Data
per MB
Prepaid AT&T $0.99 $1.99 $0.99 $0.26 $5.99
Type
Prepaid
Operator
AT&T
Making a call
$0.99
Making a call
$1.99
Receiving a call
$0.99
Sending
$0.26
Data
$5.99
Prepaid T-Mobile $1.25 $2.50 $0.99 $0.26 $5.99
Type
Prepaid
Operator
T-Mobile
Making a call
$1.25
Making a call
$2.50
Receiving a call
$0.99
Sending
$0.26
Data
$5.99
Standard USA Roaming
Type Operator Making a call Making a call Making a call Receiving a call Sending Data
In Visiting Country Digicel Territory (incl. Jamaica) To any other country Anywhere SMS per MB
Type
Operator
Making a call
In Visiting Country
Making a call
Digicel Territory (incl. Jamaica)
Making a call
To any other country
Receiving a call
Anywhere
Sending
SMS
Data
per MB
Postpaid AT&T $0.75 $1.25 $2.50 $0.79 $0.29 $5.99
Type
Postpaid
Operator
AT&T
Making a call
$0.75
Making a call
$1.25
Making a call
$2.50
Receiving a call
$0.79
Sending
$0.29
Data
$5.99
Postpaid T-MOBILE $0.99 $1.99 $2.50 $0.99 $0.35 $5.99
Type
Postpaid
Operator
T-MOBILE
Making a call
$0.99
Making a call
$1.99
Making a call
$2.50
Receiving a call
$0.99
Sending
$0.35
Data
$5.99
Postpaid RURAL CELLULAR $0.99 $1.99 $2.50 $0.99 $0.35 $14.99
Type
Postpaid
Operator
RURAL CELLULAR
Making a call
$0.99
Making a call
$1.99
Making a call
$2.50
Receiving a call
$0.99
Sending
$0.35
Data
$14.99
Postpaid IMMIX USA $0.99 $1.99 $2.50 $0.99 $0.35 $14.99
Type
Postpaid
Operator
IMMIX USA
Making a call
$0.99
Making a call
$1.99
Making a call
$2.50
Receiving a call
$0.99
Sending
$0.35
Data
$14.99
Postpaid MANIX TELECOM ISLE OF MAN $0.99 $1.99 $2.50 $0.99 $0.35 $14.99
Type
Postpaid
Operator
MANIX TELECOM ISLE OF MAN
Making a call
$0.99
Making a call
$1.99
Making a call
$2.50
Receiving a call
$0.99
Sending
$0.35
Data
$14.99
Postpaid CINCINNATI BELL $0.99 $1.99 $2.50 $0.99 $0.35 $14.99
Type
Postpaid
Operator
CINCINNATI BELL
Making a call
$0.99
Making a call
$1.99
Making a call
$2.50
Receiving a call
$0.99
Sending
$0.35
Data
$14.99
Postpaid CORR WIRELESS $0.99 $1.99 $PD $0.99 $0.35 N/A
Type
Postpaid
Operator
CORR WIRELESS
Making a call
$0.99
Making a call
$1.99
Making a call
$PD
Receiving a call
$0.99
Sending
$0.35
Data
N/A
Postpaid CENTENNIAL $0.99 $1.99 $PD $0.99 $0.35 N/A
Type
Postpaid
Operator
CENTENNIAL
Making a call
$0.99
Making a call
$1.99
Making a call
$PD
Receiving a call
$0.99
Sending
$0.35
Data
N/A

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