1. What is VIP Text?
VIP Text is an SMS ONLY closed user group. With VIP Text, you are able to send unlimited text messages to another customer, your VIP, for a period of 30 days or until the plan expires. Voice calls made to VIP Text members are CHARGEABLE. Voice calls made outside of the VIP Text group are also CHARGEABLE. Rates for these calls are calculated at the prevailing rate plan on the account.
2. Who is VIP Text for?
VIP Text is for all Digicel customers excepting those who are a part of a Corporate CUG.
For Prepaid: You must be in an active state, with sufficient credit. For Postpaid: you must not be warned, dunned, suspended or deactivated. Postpaid customers can only join one type of voice plan. However they can couple VIP Text with any of the voice plans.
3. Is there a monthly subscription fee for VIP Text?
Yes. You will be required to pay a subscription fee of JM$200 per 30-day period to access the VIP Text service (or until the plan expires).
Note: Price quoted is subject to change without notice.
4. What are the benefits of VIP Text?
Free unlimited text messaging service between you and your VIP. The below benefits will be gained while on VIP text:
You do not need to purchase a full VIP Talk package if you are not interested in the voice component.
An invaluable service to the hearing impaired community who heavily utilize text messaging.
Unlimited text messaging to up to five (5) persons for one flat rate.
Members can join and leave the group at any time before the plan expires.
5. Is there a limit to the number of persons in a VIP Text group?
Yes. Group sizes may range from a minimum of two (2) persons to a maximum of five (5) persons per group.
6. Will I get free unlimited voice calls with VIP Text plan?
No. VIP Text is a text message only plan and as such, data and voice services are not free within the plan.
7. How do I activate the VIP Text service?
To activate a VIP Text plan follow the steps below.
Dial *146# SND
*146*1876 Friends Number*1# for master pay or
*146*1876 Friends Number*2# for each member pay
*146*1# to confirm activation of VIP Text Plan by initiator.
8. What are the payment options for VIP Text?
As with other VIP products there are two payment options for VIP Text:
Master Pays, whereby the initiator of the group pays for the entire group.
Individual Pays, whereby each member of the group pays for themselves.
9. Can other persons join the VIP Text group after the activation date?
Yes. However, to join a VIP Text group after the activation date, you must be invited by one of the group members.
To add new members to a VIP text group there must be less than five (5) members in the group and the plan must not have reached its expiration date.
10. How does a member of a VIP Text group invite other persons to their group?
To invite other persons to a VIP Text group send *146*Group ID*1876 Friends Number# and follow the instructions.
Note: If the group is a Master Pay group only the “MASTER” can invite other persons to the group.
11. If I join a VIP Text group in the middle of the month will my subscription fee be prorated?
VIP Text plans are valid for 30 day periods (or until the plan expires) there is no prorating for you as a Prepaid customer.
However if you’re a Postpaid customer your VIP Text plans are billed as per the billing cycle. Your subscription fee will be prorated in the first billing cycle.
12. Can members leave the group after the activation date?
Yes. However, to leave a VIP Text group there must be more than two (2) persons in the group. To leave the group simply send *146*Group ID*9# and follow the instructions.
Note: you cannot leave a group if you are the Master Payer, i.e. they are paying for the entire group.
13. Am I allowed to be in multiple VIP Text groups?
Yes. You are allowed to be in up to three (3) VIP Text groups; i.e. if you have not exceeded the maximum number of friends (10).
14. If I am already in one of the VIP voice plans, can I join a VIP Text plan?
Yes. You are allowed to join a VIP Text plan in addition to a VIP voice plan.