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Plans & Services

DIGICEL INTUNES

1. What is Digicel InTunes service?

Digicel InTunes is a service that allows you to use ring back tones to personalise the tone that is played to their callers; by activating the service and purchasing songs.

2. What is a ring back tone (RBT)?

A ring back tone allows you to replace the traditional “ring-ring” tone that callers hear before the call is answered with a song.

3. Does it matter what phone type and model phone I am using when activating the Digicel InTunes service?

No. Your ability to successfully activate and use the service is not dependent on the make nor model handset you are using.

4. How does the Digicel InTunes service work?

You are required to activate the service. Service will be available for thirty (30) days upon activation. The subscription is automatically renewed for both Prepaid and Postpaid customers every 30 days. When someone dials your mobile number the network recognizes that you have activated the Digicel InTunes service and will play the tune you selected for the caller to hear.

5. Is the Digicel InTunes service available to all Digicel customers? 

Yes. The Digicel InTunes service is available to all Digicel customers; that is all consumer and corporate account holders. 

6. How do I activate the Digicel InTunes service?

You have five (5) options available for activating Digicel InTunes.

1. IVR by dialling 132. 

2. Text by sending keyword “act” to 132 

3. USSD by dialling *132# 

4. WAP by logging unto the Digicel Live WAP Portal 

5. WEB by accessing the link on the Digicel Jamaica website 

  • Activating via IVR: Dial 132. You will then hear a prompt to press 1 on your phone to activate the service.

You will then receive a text message confirming the activation as well as the IVR and WEB passwords. Note: The rate to call 132 is $20 for the first 25 minutes of the call. After the first 25 minutes, on the same call, the charge is $10 per minute. 

  • Activating via Text: Text the word “InTunes” to 132. You will receive text message confirming subscription as well as the IVR and WEB passwords. Cost is $3 per text 
  • Activating via USSD: Dial *132#, press SEND. Press reply and enter “1” and press SEND. You will then receive confirmation text message with IVR and WEB passwords. *132# is a FREE method of activation.
  • Activating via Digicel Live WAP Portal: Log on to the Digicel Live page at wapdigicel.com. Click on the Digicel InTunes link. Click on “Subscribe” 

You will receive an on screen confirmation, as well as a text message with the IVR and WEB passwords. 

  • Activating via Digicel Jamaica Website: Log on to the Digicel Jamaica website at www.digiceljamaica.com. Click on the Digicel InTunes link under the Services tab. Then click on the “New User? 
  • Register Here” link. Enter mobile number and click on “Submit”. You will then receive a text message with activation code. Revisit the Digicel InTunes site and click on “Click Here To Activate Your 
  • Subscription Link” enter your mobile number and the activation code received in the text message. Click on “Submit”, you will receive a text message with the IVR and WEB passwords. 

7. What is the charge to activate the Digicel InTunes service?

The activation fee is $50 per 30 days.

8. How do I know that I have been activated on the service?

Upon activating the service, you will receive a text message confirming your activation. The text message also includes the password to access the IVR and to log in via the Website.

9. Do I receive a free song upon activating the Digicel InTunes service?

Yes. All Digicel customers who activate the Digicel InTunes service will be given a default song upon activation. You may personalize your Digicel InTunes settings by purchasing and setting other available songs.

10. What are the features of the Digicel InTunes service?

The Digicel InTunes service allows you to select songs from a list of various categories to personalize the tone your callers will hear. 

The service also allows you to: 

  • Set a song for all callers. 
  • Set a song for a specific number. 
  • Set a song for a specific group of callers by creating groups. 
  • Set a song to play on particular days and at specific times. 
  • Maintain an album of songs for future selection. 
  • Gift a song to a friend. 
  • Change the song played to your callers as often as needed. 

11. What kinds of songs are available?

The available genres include: 

  • R ‘n” B
  • Hip Hop & Rap
  • Pop
  • Rock
  • Reggae
  • Dancehall
  • Calypso
  • Jazz
  • Country
  • Religious/Gospel
  • Alternative Rock
  • Seasonal
  • Soca

12. How do I get a list of categories and songs?

You may access the full list of categories and songs in each category by: 

Via IVR

1. Dial 132 

2. Enter your 4 digit password 

3. Press 1 for category listing 

The rate to call 132 is $20 for the first 25 minutes of the call. After the first 25 minutes, on the same call, the charge is $10 per minute. 

Via USSD 

1. Dial *132#, send 

2. Reply with 1 for category listing 

3. Reply with the code for the category to receive the list on songs in the category 

Via Text 

1. Create text message and write “cat” 

2. Send the text to 132 

3. You will receive text message(s) with the list of categories 

4. Reply to text message with “cat <code for the category>” 

5. Will receive text message(s) with list of songs in the category selected. 

Cost is $3 per text message sent.

Via Digicel Live WAP Portal 

1. Access the browser on your phone and enter wapdigicel.com 

2. Click on the “Digicel InTunes” link 

3. Click on “View InTunes” 

4. Click on the name of the category to view the list of songs in the category. 

Charged $40 per megabyte for browsing. 

Via Digicel Jamaica Website 

1. Log on to www.digiceljamaica.com 

2. Click on the Digicel InTunes link under the Services tab 

3. Log in with user 7 digit mobile number and password 

4. Click on the “Listen & Set InTunes” link 

5. Select a category from the drop down menu in order to view or listen to the songs in the category selected. 

Charged $40 per megabyte for browsing using Digicel’s Internet service 

13. How do I purchase a song from Digicel InTunes? 

A song can be purchased through any of the access interfaces. 

Via IVR: 

1. Dial 132.

2. Enter your password. 

3. Select option 1 to listen to the category listing. 

4. Select the category to purchase song from. 

Once you have heard the desired song press 1 to select the song then press 1 again to set the song for all callers. 

The rate to call 132 is $20 for the first 25 minutes of the call. After the first 25 minutes, on the same call, the charge is $10 per minute. 

Via USSD:

1. Dial *132# and press SEND 

2. Press 1 to get the list of categories 

3. Reply with the code for the preferred category 

4. Reply with the code for the song required 

5. Reply with 1 to set song as the default tune for all callers. 

Via Text:

1. Write “cat” in a text message. 

2. Reply to message received with “cat <code for the preferred category> 

3. Reply to message with “set <code for song required>” to set song as the default song heard by all callers. 

Cost is $3 per text message sent.

Via Digicel Live WAP Portal:

1. Log on to wapdigicel.com 

2. Click on the “InTunes” link 

3. Click on the “View InTunes” link 

4. Click on the preferred category to view list on songs in category 

5. Click on the desired song to purchase and set it

Cost is $40 per megabyte 

Via Digicel Jamaica Website: 

1. Log on to www.digiceljamaica.com 

2. Click on Digicel Intunes, under the My Digicel Nav.

3. Log in with 7 digit mobile number and password 

4. Click on the “Listen & Set InTunes” link 

5. Select a category from the drop down menu in order to view or listen to the songs in the category selected. 

6. Click on “Add” beside the desired song to purchase and add song to album 

7. Click on “Set” to purchase and set song as default song for all callers.

 

14. What is the cost to purchase a song from Digicel InTunes?

The cost to purchase a song from Digicel InTunes is $70 per song. 

15. How long is the song valid for after purchase?

Each song purchased from Digicel InTunes is valid for 90 days after purchase. The song will be available for the 90 days given that the subscription is renewed.

16. Am I able to listen to a song before purchasing it?

Yes. You may listen to the song via the link on the Digicel Jamaica website or by calling 132. The rate to call 132 is $20 for the first 25 minutes of the call. After the first 25 minutes, on the same call, the charge is $10 per minute.

17. Is there a limit on the number of songs that I may purchase?

No. You are not restricted as to the number of songs that can be purchased.

18. How do I know that my song will soon expire?

You will be notified of the song expiry via text message at least three (3) days before song expires. The message will read: “Your Digicel InTunes <name of song> <song code> will expire in X days. To keep this song for another 90 days text “renew + song code” to 132. You will be charged and the song will remain in the album for an additional 90 days.

19. What happens after the song has expired?

The song is removed from your album upon expiring. You may repurchase the song for another 90 days at a cost of $70 each. 

20. What is an album?

An album is a collection of songs that you have purchased from Digicel InTunes. A default album is automatically created upon activating the service.

21. Am I able to create my own album?

Yes. You may create an album using any of the interfaces.

22. Is there a limit on the number of albums that I may have?

Yes. You are allowed to have a maximum of ten (10) albums at any one time. You may delete, rename and create new albums at any time.

23. Will the songs be deleted from my profile when the album is deleted?

Yes. Upon deleting the album, the songs in the album will also be deleted from your profile. Digicel suggests that you transfer the songs to another album before deleting the album.

24. Will I be charged for selecting a song that is already in my album?

No. You will not be charged for selecting a song that is already in your album. You are only charged upon selecting a song from the category listing.

25. How often am I allowed to change the song set as the default?

You may change the song that is played to your callers as often as you wish.

26. Can I have a different song for specific callers?

Yes. The Digicel InTunes service allows you to set a particular song for a specific number or group of numbers.

27. What other features are available with the Digicel InTunes service?

Other options for personalization includes, but not limited to:

• Setting the day of the week the song should be played

• Settings the day of the week and time the song should be played

• Setting a song to play on a particular date

• Select a blacklist of numbers that a song will not be played for.

Note: Numbers entered in the Blacklist will hear the regular ring-ring when the  InTunes subscriber’s number is dialled.

28. Am I charged each time someone dials my number and a song is played?

No. Digicel Jamaica does not charge its customers to receive a call.

29. Are my callers charged when they dial my number and the song is played?

No. Digicel Jamaica only charges its customers when the call is connected. That is, someone answers the phone or call goes to voicemail.

30. What do I do if I have forgotten my password to use the Digicel InTunes service?

There are three (3) options available to you to have your password reset if you have forgotten it. 

1. Call Digicel’s Customer Care free of cost at 100 from any Digicel phone. Provide the agent you speak with your mobile number and the correct verifications for your account and the agent will reset your password. You will receive a text message with the new password.

2. Create a text message and write the word “password” in it. Send the text message to 132 at $3 per text. You will then receive a text message with the new password.

3. Use the Digicel InTunes link on the Digicel Jamaica website to access the Digicel InTunes web page. Click on the Forget Password link. Enter your 7 digit mobile number and click on submit. 

You will receive a text message with the new password.

31. Can the same password be used for the IVR and WEB interface?

Yes. Upon activation the passwords for the IVR and WEB interface are the same.

32. If I change my mobile number can the Digicel InTunes service be transferred to the new number?

No. The Digicel InTunes subscription is not transferrable. Therefore, if you change your mobile number you will be required to activate the service from the new number.

33. Am I required to reactivate the service if I convert from Prepaid to Postpaid and vice versa?

No. The Digicel InTunes service is connected to your mobile number. The Digicel InTunes activation will still be available after a service conversion. All Digicel InTunes settings including albums will be stored during conversion.

34. If I do a SIM Replacement will I be required to reactivate the service?

No. The Digicel InTunes service is connected to your mobile number. The Digicel InTunes activation will still be available after a service conversion. All Digicel InTunes settings including albums will be stored.

35. What is the Caller Gift Tune feature?

The Caller Gift Tune allows someone who has activated Digicel’s InTunes to purchase and send a song to another person who has also activated the Digicel InTunes service.

Note: You will not be able to gift a song to someone who has not activated the service.

36. Is there a cost to gift a song to someone else?

You will pay the regular charge of $70 to purchase a Digicel InTunes. There is no additional charge for gifting a song to someone else. The person receiving the song will not be charged.

Note: WEB and WAP browsing charges will apply if sent via Digicel Live or the Digicel Jamaica web page. You will be charged $20 for the first 25 minutes to call 132 and $10 per minute after the first 25 minutes and $3 per SMS.

37. Can I copy a song that I heard when I called another number?

Yes. To copy a song that you heard simply press the * key before the person answers the phone. You will then receive a text message with further instructions.

38. Is there a charge to copy a song?

Yes. You will be charged the regular rate of $70 per song that is copied. 

39. Can I deactivate the Digicel InTunes service before the 30 days period expires?

Yes. You have the option of deactivating the service before the 30 days period expires.

40. How do I deactivate the service?

There are four (4) options available for deactivating the Digicel InTunes service:

1. IVR by dialling 132

2. Text message by sending keyword “deact” to 132

3. USSD by dialling *132#

4. WAP by logging unto the Digicel Live WAP Portal 

5. WEB by accessing the link on the Digicel Jamaica website 

41. Will my callers still hear the song playing after I have deactivated the service?

No. After deactivating the service, the regular ring will be played to all callers.

42. Can I renew the Digicel InTunes subscription? If so, how can it be done?

Yes. Digicel InTunes subscription renewal is automatic for both Prepaid and Postpaid customers. Customers will receive the following message 5 days and 2 days before the subscription is renewed: 

“Dear valued customer, your current Digicel InTunes monthly subscription will expire in X days. Your Digicel InTunes service subscription will be automatically reactivated at this time.” Another message will be sent one day before the renewal. The final message will read: “Dear valued customer, your current Digicel InTunes monthly subscription will expire in 1 day and will be automatically reactivated at this time. To cancel text “deact” to 132.”

43. What happens if I do not have sufficient credit to renew my subscription at the time of renewal?

The renewal will fail at the time. However, the system will automatically renew the subscription once credit is on the account at the time the plan is to end?

44. How do I know that the subscription has been renewed?

Upon renewing the subscription you will receive the following confirmation message: “Dear valued customer your subscription to the Digicel InTunes service has been reactivated for 30 days.”

45. How will I know when to renew my plan?

You will receive a renewal SMS alert 5 days, 2 days and 1 day prior to the expiration of the subscription. The 1 day alert message will include details to cancel the service in the event the subscriber is no longer interested in the service. The Alert will advise subscribers to text “deact” to 132 if they want to cancel the service

46. How do I renew the Digicel InTunes subscription after the expiration date?

You would be required to go back through the initial methods of activating.

47. What will happen to my songs after I have unsubscribed?

Once you text “deact” to 132 or unsubscribe from the Digicel InTunes service using any of the methods your Digicel InTunes profile will be deleted, including the songs that were previously purchased.

48. What happens to my songs if the Digicel InTunes subscription is not renewed?

Your Digicel InTunes subscription will be placed in a deactive state for up to 7 days after the subscription expired. During the 7 days deactive period the songs that you have purchased and your personalized profile settings will still be saved. If you renew the subscription within that 7 days period you will have all songs previously purchased and settings.

After the 7 days deactive period you will be unsubscribed from the service. All songs and settings will be deleted and you will be required to repurchase songs and reset your settings upon reactivating the Digicel InTunes service.

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