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PLANS & SERVICES

BLACKBERRY PLANS

1. What are the available BlackBerry plans that I can activate?

Blackberry plans offer Blackberry data services including browsing, access to Email and unlimited access to Social Network & Instant Messenger applications. As a Prepaid customer, you may also choose a Blackberry Social plan, which gives access to Social Network & Instant Messenger applications such as Facebook and BBM and is perfect for the light Blackberry user. You may choose from Blackberry Plans available to Prepaid and PostPaid subscribers.

Prepaid 2G Plans
Duration Data Bundle Included (MB/GB Subscription fee ($JA)
7 Days Unlimited $499
Duration
7 Days
Data Bundle Included (MB/GB
Unlimited
Subscription fee ($JA)
$499
14 Days Unlimited $899
Duration
14 Days
Data Bundle Included (MB/GB
Unlimited
Subscription fee ($JA)
$899
30 Days Unlimited $1,599
Duration
30 Days
Data Bundle Included (MB/GB
Unlimited
Subscription fee ($JA)
$1,599
Prepaid 2G Blackberry Social
Duration Data Bundle Included MB/GB Subscription fee ($JA)
30 Days Unlimited $999
Duration
30 Days
Data Bundle Included MB/GB
Unlimited
Subscription fee ($JA)
$999
Prepaid 4G Blackberry Plans
Duration Data Bundled Included MB/GB Subscription fee ($JA)
30 Days 1 GB $1,500
Duration
30 Days
Data Bundled Included MB/GB
1 GB
Subscription fee ($JA)
$1,500
30 Days 2 GB $2,250
Duration
30 Days
Data Bundled Included MB/GB
2 GB
Subscription fee ($JA)
$2,250
30 Days 4 GB $3,250
Duration
30 Days
Data Bundled Included MB/GB
4 GB
Subscription fee ($JA)
$3,250
30 Days 7 GB $5,000
Duration
30 Days
Data Bundled Included MB/GB
7 GB
Subscription fee ($JA)
$5,000
Postpaid - 2G Blackberry Plan
Duration Data Bundled Included MB/GB Subscription fee ($JA)
30 Days 1 GB $1,500
Duration
30 Days
Data Bundled Included MB/GB
1 GB
Subscription fee ($JA)
$1,500
Postpaid 4G Blackberry Plans
Duration Data Bundled Included MB/GB Subscription fee ($JA)
30 Days 1 GB $1,500
Duration
30 Days
Data Bundled Included MB/GB
1 GB
Subscription fee ($JA)
$1,500
30 Days 2 GB $2,250
Duration
30 Days
Data Bundled Included MB/GB
2 GB
Subscription fee ($JA)
$2,250
30 Days 4 GB $3,250
Duration
30 Days
Data Bundled Included MB/GB
4 GB
Subscription fee ($JA)
$3,250
30 Days 7 GB $5,000
Duration
30 Days
Data Bundled Included MB/GB
7 GB
Subscription fee ($JA)
$5,000

2. What is Digicel's BlackBerry Social plan?

Digicel Blackberry Social plan provides PrePaid customers unlimited access to the Social Networks & Instant Messenger applications at a cost of JMD $999 for 30 days. This plan gives access to Facebook, MySpace, Blackberry Messenger, MSN Messenger & more! Blackberry Social does not provide Internet Browsing or Email. To sign up for Blackberry Social simply add sufficient credit, then dial *136*40# from your Blackberry phone. Text 55 to 137 FREE at any time for more information on other Digicel Blackberry plans.

3. How do I activate my BlackBerry service?

You will be able to activate a Blackberry plan by using USSD codes:

  • First dial *136# send and await instructions. These messages will be sent via text message to your smartphone.
  • Choose a 4G or 2G plan from the options given.
  • There will be a thirty (30) minute window within which to complete and submit the activation request after the text instructions are received.
  • Once the activation is completed a text message which confirms activation will be received

It is advised NOT to browse until the confirmation text message is received advising that the Blackberry plan has been provisioned and a battery pull is completed. Use of service without completion of the activation process will result in charges of $40/MB.

4. How do I renew my BlackBerry Plan?

All plans will renew automatically EXCEPT the 1 day 500MB plan (PrePaid). You will be required to reactivate this plan at the end of the current plan using *136#. You will receive a warning message 2 days and 1 day before expiry advising that the plan will be automatically renewed at the start of the new period. If you wish, you may use the code in the message to deactivate the automatic renewal of the plan.

PostPaid customers will receive a warning message 4 days and 1 day before expiry, advising that the plan will be automatically renewed at the start of the new period. If nothing is done, the plan will be renewed at the start of the next period once there are sufficient funds on the account and a text message will be sent confirming that the plan has been renewed. If there are insufficient funds on your account, then your plan will be cancelled and you will have to go through the activation process (dial *136#) in order to reactivate the service.

 

5. How do I set up my email on my BlackBerry Phone? 

To set-up your email on your Blackberry phone:

1. Select "Setup Wizard" from your phone menu

2. Select Email Setup/Settings, then select I want to create or add an email address, followed by selecting “Next”

3. Select “Next” again to open the Email setup website then following the quick and easy steps

Remember to read the Legal Terms & Conditions and if you agree select Yes/"I Agree"

To exit Email setup at any time, Click the Menu button then select Close

6. How do I access or use different phone settings and features? 

If you need information on using your Blackberry phone features just dial 101 from your Digicel Phone. Each call costs JMD $10

7. What is the Blackberry support contact number?

For Blackberry support, simply text 61 to 137 to receive Blackberry info via text messages.

8. How do I update the Blackberry software on my phone?

By updating your Blackberry software, you may be able to enjoy new Blackberry features.

To upgrade your device software you may follow the steps below. It may take up to an hour to update your device software. During that time, you should not disconnect your BlackBerry device from your computer.

1. Connect your device to your compute

2. On the home screen of the BlackBerry® Desktop Software, select Update my device.

3. Do one of the following

  • To download an update, select Get update.
  • To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, select another version then select Install.

4. Do any of the following:

  • To keep a backup file of your device data and settings, select the Back up your device data check box. This backup file is restored to your device after the update is complete. If you do not back up your data, your device data, settings, and email messages will be deleted from your device after the update is installed.
  • To encrypt your backup data, click Encrypt backup file.
  • If you want to receive an email message when an updated version of BlackBerry Device Software is available, select the Email me when new versions are available check box.

5. Select Install update

6. When you receive a confirmation message that the update is complete, you may disconnect your device.

9. How do I do a device switch?

To transfer data from one Blackberry to another: 

1. Install the latest version of Blackberry Desktop Manager on your computer using the Blackberry User Tools CD provided or by visiting blackberry.com/desktop. 

2. Turn on both phones.

3. From the computer go to Desktop Manager and connect the phone you are transferring from. If the phone has a password, enter it on the computer. 

4. Select "Device" and go to "Switch Device” then select next and the data will be copied from the phone. 

5. Then, connect the other phone to the computer & select next your data will be transferred

10. How do I backup my BBM Contacts?

To backup your Blackberry Messenger contacts:

1. Open Blackberry Messenger on your smartphone 

2. Press the menu key then "Options

3. Find "Backup" then click on it

4. Click on "Backup files locally

5. Make sure the media card is selected and then click on "Backup now"

6. Click "Save". If you are asked to overwrite, click yes.

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