No thanks, take me to the website
Please Select your Language

Top Up

DIGICEL ONLINE TOP UP

Welcome and thank you for choosing Digicel Online Top Up, the fastest & most convenient way to send top up to the Caribbean.

Complete your transaction in a few easy steps from anywhere in the world. It takes only a few easy steps:

  • Register for free.
  • Select a top up value.
  • Enter your credit card information.
  • Pay and view your receipt.
  • The mobile phone will receive an SMS confirmation message.

This document will provide all the details you need to assist you with sending minutes to your loved one in the Caribbean.

You can access Online Top Up here.

 

1. What is Digicel Online Top Up? 

The service allows customers to go to the Digicel website and top up any Digicel prepaid number.

2. How do I create an Online Top Up account? 

  • To create an account, follow these simple steps: 
  • Enter your order details e.g. the recipient number and the top up amount
  • Complete the registration form
  • We will send an activation email to your email address
  • Click on the activation link in the email
  • After clicking on the link, your account is activated and you can sign in
  • When you've signed in this will take you to the Review Order page. Complete your order by entering your card payment details
  • Your Top Up is sent instantly to the mobile phone!

3. What is needed to use Digicel Online Top Up? 

Customers will need: 

  • An active Digicel Online Top Up account.
  • A valid credit or debit card MasterCard, VISA, Amex, NCB KeyCard (applicable to Jamaica only),
  • Diners, Discover or PayPal account
  • An active prepaid Digicel number
  • A valid email address

4. Can minutes (credit) be sent to any Digicel prepaid number worldwide? 

Yes. The service is available to all Digicel territories below:

  • Jamaica 
  • Trinidad & Tobago 
  • Grenada 
  • Bonaire 
  • Haiti 
  • St. Vincent & the Grenadines
  • Barbados 
  • Curacao 
  • El Salvador 
  • Suriname 
  • Bermuda 
  • Nauru 
  • Guyana 
  • St. Lucia 
  • British Virgin Islands 
  • Tonga 
  • Panama 
  • Antigua and Barbuda
  • Cayman 
  • Samoa 
  • Anguilla 
  • Turks and Caicos Islands
  • Dominica 
  • Fiji 
  • St. Kitts & Nevis 
  • FWI 
  • Aruba 
  • Papua New Guinea 
  • Vanuatu 

5. How do I use the Online Top Up site from my mobile? 

In your mobile browser enter: https://online-top-up.digicelgroup.com this will automatically redirect you to our mobile optimized website. Please remember to bookmark this page for easy access when topping up via the mobile site.

6. Why is my email address required to register and use the service? 

The email address is used as a part of the customer care and identification processes, so that you can be contacted if there are any difficulties using the service.

7. Why am I required to agree to your terms and conditions? 

This is a part of the policy to protect your privacy and security and the terms of service is used to protect your rights.

8. Why has my Top Up failed? 

Here are the main reasons why your Top Up may fail: 

  • Your bank may have declined the payment
  • There may have been a problem processing the payment. In this case, please contact Customer Care (contact details are on each page of the website) or try again
  • You have hit a limit on number of transactions.
  • The recipient number is invalid

CREATING AND MANAGING YOUR ACCOUNT

1. How do I create an Online Top Up account? 

To create an account, follow these 7 simple steps: 

  • Enter your order details e.g. the recipient number and the top up amount
  • Complete the registration form
  • We will send an activation email to your email address
  • Click on the activation link in the email
  • After clicking on the link, your account is activated and you can sign in
  • Complete your order by entering your card payment details
  • Your Top Up is sent instantly to the mobile phone!

2. I didn't receive my registration confirmation email - what do I do? 

Please check your junk email or spam filter

Please check you have used a valid email address. If not, please register again using a valid email address.

Contact Customer Care using the details on the Online Top Up website.

3. How do I view my account history? 

You may view your account history when logged in, by clicking on your user name in the top right hand corner of the screen and selecting ‘history’ from the drop down menu. 

4. Can I delete my account history? 

No. The account history cannot be deleted. This provides an important record of your past transactions on the Digicel Online top up website.

5. How do I view/edit my contacts? 

Log in and click the down arrow next to your username- you will see a “Contacts” option. Here you will see all numbers you have sent minutes to. You may assign names to each contact here or add new contacts. 

To view your contacts when sending a top up, please click the icon with the down arrow that is located to the right of the text box used to enter a phone number (You will see this after you have logged in only). 

6. Can I reset my password? 

Yes, on the Log in page please use the link “Help”! I have forgotten my password" to reset your password.

 

CREDIT CARD AND PAYMENT DETAILS

1. What cards are accepted on the website? 

You can use any of the following cards: 

  • VISA Credit cards
  • VISA Debit cards
  • VISA Electron cards
  • MasterCard Credit cards
  • MasterCard Debit cards
  • NCB Key Cards -This is available in Jamaica for customers who pay in JMD
  • American Express – AMEX
  • Paypal - This is accepted for some currencies only 
  • Discover
  • Diners

2. Do I have to enter my credit card information each time I use the Digicel Top Up site? 

It is not necessary to enter your card details each time you use the site. If you wish to save your cards details, please tick on the 'save card' box as you complete your payment details. This is safe and secure.

3. How do I remove my stored credit card?

You can remove a stored card by first selecting it from the 'Choose your card' menu under the Order Summary and then clicking on the 'Remove this card' option that appears

Please note, that once a stored card is deleted, it cannot be restored. This is a security limitation with our processor, whose systems store the cards. 

4. What currency can payment be made in? 

Payment can be made online using local currencies, USD, GBP & Canadian dollars. You may edit the billing currency when you are on the “Pay and Checkout” page by selecting an option from the drop down menu on the Order Details panel to the bottom right of page.

5. What is the exchange rate when purchasing minutes? 

Exchange rates fluctuate daily and are automatically updated to reflect these changes. The website will state the total amount the recipient will receive before you submit the transaction.

6. Is tax added to the purchases? 

Sales or Value Added Taxes are applied to purchases according to the Digicel country that receives the top up.

The value top up received is minus the tax amount.

7. Is there a charge for using the Digicel Online Top Up site? 

There are no transaction fees charged for transacting with Digicel Online, however please check with your respective banks as some may charge a banking fee.

8. Do I receive some form of receipt for my transaction? 

Once the transaction is successful you will receive the following forms of confirmation: 

A summary is presented on screen at the end of the transaction. 

An confirmation email with a receipt for your transaction is sent to your email account

You can view a record of the transaction in the history tab in your online top up account

The recipient will receive a text message confirming the top up received to their mobile phone 

BONUS MINUTES AND REWARDS

1. If promotion bonuses are being awarded for other top up promotions will this be offered also for Digicel Online Top Ups? 

Digicel Online Top Ups are usually treated as a regular top up, so most promotional offerings apply. Please see terms and conditions for specific promotions to confirm online top ups qualify.

2. Will loyalty points be earned whenever minutes are added via Digicel Online Top Up? (Applies to Barbados Only) 

Yes. The phone number topped up will receive Digicel Loyalty Points for credit added via Digicel Online Top Up.

If the amount that is placed on the phone is less than BBD 100.00 the loyalty points will be pro-rated. 

3. What is the time allotted to use bonus minutes? 

This varies for each country and ranges from 2 to 10 days. Please refer to the “Bonus Offers” link on the Terms and Conditions page for the bonus expiry for your specific country. 

4. How do I check my bonus minutes (credit) balance? 

This varies for each country and is accessed by dialing a short code. Please refer to the “Bonus Offers” link on the Terms and Conditions page for the short code that applies to your country. 

VERIFYING A TRANSACTION AND MOBILE NUMBER

1. Is there a way to verify the amount the topped up number will receive? 

The amount of top up the number will receive is displayed when you have selected a top up amount and is also visible in the 'history' tab when logged in to your account. The following SMS will be also sent to the receiver of Top Up: 

"You have received $*amount* with Digicel Online Top Up. Your balance is $*amount*. 

2. What happens if I enter the wrong recipient number? 

The system verifies each number that is entered for a top up and will return a message advising whether or not the Top Up can be completed. If top up is sent to an incorrect number, Digicel will be unable to provide a rebate as minutes are sent instantly and immediately available for use. 

3. The recipient number I entered is not working 

Please check the number you have entered is a Digicel prepaid number. If you are attempting to top up a Digicel number that is registered as a postpaid phone, you will see the following message "Your order cannot be created. Please try again". 

HELP

Your Questions
Questions? We’ve got answers. Browse through our list of FAQs.